Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:stau01
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Park:St Audries Bay
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Postcode:TA4 4DY
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Responsibility:RTM
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Plot:showground
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Serial:AT008423/02
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Model:Chorus
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2d 1h 31m | 1 | Lorraine Pryor (Inactive) | 09/Sep/11 11:42 AM | |||||
|
46d 22h 34m | 1 | Adrienne Barwell (Inactive) | 26/Oct/11 10:17 AM | |||||
|
36d 21m | 1 | Adrienne Barwell (Inactive) | 01/Dec/11 9:38 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 01/Dec/11 9:38 AM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 01/Dec/11 9:38 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 01/Dec/11 9:38 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 01/Dec/11 9:38 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 01/Dec/11 9:38 AM |
| Workflow | Manufacturers ver 2.1 [ 123973 ] | Manufacturers ver 2.2 [ 141208 ] |
| Workflow | Manufacturers ver 2.0 [ 85722 ] | Manufacturers ver 2.1 [ 123973 ] |
| Workflow | Surfbay [ 59261 ] | Manufacturers ver 2.0 [ 85722 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-8.jpg [ 20371 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Atlas advise that the bits have been posted direct to site and the claim is complete
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Adrienne Barwell (Inactive)
added a comment - Atlas advise that the bits have been posted direct to site and the claim is complete
| Attachment | screenshot-7.jpg [ 20370 ] |
E-mailed Atlas for an update
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Adrienne Barwell (Inactive)
added a comment - E-mailed Atlas for an update
| Workflow | Copy of Surfbay [ 51946 ] | Surfbay [ 59261 ] |
| Workflow | Surfbay [ 49372 ] | Copy of Surfbay [ 51946 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
Unit not yet sold and not yet on a pitch. Atlas are aware of this
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Adrienne Barwell (Inactive)
added a comment - - edited Unit not yet sold and not yet on a pitch. Atlas are aware of this
rang the site to get the customer details and find out if it is sold but was told I need to ring back later and speak with Paul
Show
Adrienne Barwell (Inactive)
added a comment - rang the site to get the customer details and find out if it is sold but was told I need to ring back later and speak with Paul
| Category | Manufacturer Attending | RTM |
| Serial | AT008432/02 | AT008423/02 |
Janette, confirmed that the serial number is wrong and should be at008423 rather than 8432. I have amended our records and will get acounts to amend paradox
Show
Adrienne Barwell (Inactive)
added a comment - Janette, confirmed that the serial number is wrong and should be at008423 rather than 8432. I have amended our records and will get acounts to amend paradox
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Advised Atlas this is the correct serial number for the unit
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Adrienne Barwell (Inactive)
added a comment - Advised Atlas this is the correct serial number for the unit
| Attachment | screenshot-6.jpg [ 19249 ] |
resent claim and photographs, awaiting confirmation from Janette that it has been received
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Adrienne Barwell (Inactive)
added a comment - resent claim and photographs, awaiting confirmation from Janette that it has been received
| Attachment | screenshot-5.jpg [ 19228 ] |
| Attachment | screenshot-4.jpg [ 19227 ] |
| Attachment | screenshot-3.jpg [ 19226 ] |
| Attachment | ATL-70.xls [ 19225 ] |
| Attachment | screenshot-2.jpg [ 19224 ] |
Janette from Atlas advise that she has not received this claim!
Show
Adrienne Barwell (Inactive)
added a comment - Janette from Atlas advise that she has not received this claim!
Have spoken to Atlas yet again to chase these acknowledgements up yet again, they can open my spreadsheet said they will work on these and reply in the next few days.
Show
Lorraine Pryor (Inactive)
added a comment - Have spoken to Atlas yet again to chase these acknowledgements up yet again, they can open my spreadsheet said they will work on these and reply in the next few days.
| Priority | Normal [ 21 ] | High [ 23 ] |
| Attachment | screenshot-1.jpg [ 19182 ] |
Chased Atlas for an update
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Adrienne Barwell (Inactive)
added a comment - Chased Atlas for an update
chased atlas for an update
Show
Claire Folland
added a comment - chased atlas for an update
| Category | SurfBay Attending | Manufacturer Attending |
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |