Details
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Type:
Mattress (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:OLDCO1
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Park:Old coastguard caravan park
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Postcode:DT6 4RL
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Responsibility:Manufacturer Attending
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Serial:ATOO8383/02
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Model:Capricorn
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Size:32X12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - KITCHEN CUPBOARD SUPPORT UNIT NEAR SINK SCRATCHED HALF WAY UP | LOUNGE BLIND'S TOP COVERS NEED ADJUSTING |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Claire Folland
added a comment -
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chased Atlas for a schedule date
Show
Claire Folland
added a comment - chased Atlas for a schedule date
chased atlas again for a schedule date
Show
Claire Folland
added a comment - chased atlas again for a schedule date
chased atlas for an update
Show
Claire Folland
added a comment - chased atlas for an update
| Priority | Normal [ 21 ] | High [ 23 ] |
Have spoken to Atlas yet again to chase these acknowledgements up yet again, they can open my spreadsheet said they will work on these and reply in the next few days.
Show
Lorraine Pryor (Inactive)
added a comment - Have spoken to Atlas yet again to chase these acknowledgements up yet again, they can open my spreadsheet said they will work on these and reply in the next few days.
| Priority | High [ 23 ] | Critical [ 24 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
MICHELE AT ATLAS HAS ADVISED ME THAT THIS HAS BEEN REFERED TO SUPPLIER AS OF 03 NOV 11
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Lorraine Pryor (Inactive)
added a comment - MICHELE AT ATLAS HAS ADVISED ME THAT THIS HAS BEEN REFERED TO SUPPLIER AS OF 03 NOV 11
| Attachment | screenshot-1.jpg [ 19812 ] |
| Attachment | screenshot-2.jpg [ 20093 ] |
spoken to michelle at atlas- the rtm was for the shower door not closing?
She has now put the other jobs on her system, so I will take this to ackowledged now.
She has now put the other jobs on her system, so I will take this to ackowledged now.
Show
Lorraine Pryor (Inactive)
added a comment - spoken to michelle at atlas- the rtm was for the shower door not closing?
She has now put the other jobs on her system, so I will take this to ackowledged now.
| Workflow | Surfbay [ 49414 ] | Copy of Surfbay [ 51857 ] |
| Workflow | Copy of Surfbay [ 51857 ] | Surfbay [ 59170 ] |
chased atlas up today by e-mail
Show
Lorraine Pryor (Inactive)
added a comment - chased atlas up today by e-mail
| Attachment | screenshot-3.jpg [ 20419 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
atlas engineers are doing two's in the are w/c 5 and 12th dec, so these van will be done over this period.
Show
Lorraine Pryor (Inactive)
added a comment - atlas engineers are doing two's in the are w/c 5 and 12th dec, so these van will be done over this period.
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 12/Dec/11 |
Chased Michele at Atlas for an update
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Claire Folland
added a comment - Chased Michele at Atlas for an update
| Attachment | screenshot-4.jpg [ 20872 ] |
Janette has advised this claim has not been processed by Kirsty before she left, they have now scheduled an engineer to visit wc 6-2-12
Show
Claire Folland
added a comment - Janette has advised this claim has not been processed by Kirsty before she left, they have now scheduled an engineer to visit wc 6-2-12
| Work Scheduled | 12/Dec/11 | 6/Feb/12 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ] |
Atlas advise this has been completed 7/2/12
Show
Adrienne Barwell (Inactive)
added a comment - Atlas advise this has been completed 7/2/12
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 59170 ] | Manufacturers ver 2.0 [ 85338 ] |
| Workflow | Manufacturers ver 2.0 [ 85338 ] | Manufacturers ver 2.1 [ 123674 ] |
| Workflow | Manufacturers ver 2.1 [ 123674 ] | Manufacturers ver 2.2 [ 140913 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
17m 22s | 1 | Claire Folland | 08/Sep/11 2:32 PM | |||||
|
64d 1h 57m | 1 | Lorraine Pryor (Inactive) | 11/Nov/11 3:29 PM | |||||
|
23d 23h 36m | 1 | Lorraine Pryor (Inactive) | 05/Dec/11 3:06 PM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 05/Dec/11 3:06 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 05/Dec/11 3:06 PM | |||||
|
47s | 1 | Lorraine Pryor (Inactive) | 05/Dec/11 3:07 PM | |||||
|
31d 19h 46m | 1 | Claire Folland | 06/Jan/12 10:53 AM | |||||
|
38d 1h 6m | 1 | Adrienne Barwell (Inactive) | 13/Feb/12 12:00 PM | |||||
|
25m 33s | 1 | Adrienne Barwell (Inactive) | 13/Feb/12 12:25 PM |
