Details
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Type:
Parts required
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Park:STATIC CARAVAN SERVICES
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Postcode:BH14 8UF
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Serial:8033h
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Model:MOSELLE
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Status Colour:
Complete
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Order No:AS7254.5041
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Park_Company:Not defined
Description
I have submitted a per for the part number of this panel
Activity
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Linda Trunkfield (Inactive)
added a comment -
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I HAVE HAD TO E-MAIL SARAH TO ASK FOR A PART NUMBER AS I COULD NOT SUBMIT A PER ( IT WOULD NOT EXCEPT THE SCANNED DIAGRAM PANEL)
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Linda Trunkfield (Inactive)
added a comment - I HAVE HAD TO E-MAIL SARAH TO ASK FOR A PART NUMBER AS I COULD NOT SUBMIT A PER ( IT WOULD NOT EXCEPT THE SCANNED DIAGRAM PANEL)
| Field | Original Value | New Value |
|---|---|---|
| Attachment | SKMBT_C25311052414020.pdf [ 16315 ] | |
| Serial | 8033h | |
| Model | MOSELLE |
| Attachment | SKMBT_C25311052413230.pdf [ 16313 ] |
I HAVE E-MAILED SARAH TODAY TO ASK IF SHE COULD GET ME THE PART NUMBER AS STEVE GREENHAM HAS BEEN ON THE PHONE WANTING TO KNOW WHEN HE CAN EXPECT THIS, I EXPLAINED THAT I AM STILL WAITING FORM THE PART NUMBER AND WILL GET IT ON ORDER AS SOON AS I GET IT.
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Linda Trunkfield (Inactive)
added a comment - I HAVE E-MAILED SARAH TODAY TO ASK IF SHE COULD GET ME THE PART NUMBER AS STEVE GREENHAM HAS BEEN ON THE PHONE WANTING TO KNOW WHEN HE CAN EXPECT THIS, I EXPLAINED THAT I AM STILL WAITING FORM THE PART NUMBER AND WILL GET IT ON ORDER AS SOON AS I GET IT.
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
I have e-mailed Sarah again today to get the part number I can't submit it using the Swift system as the panel diagram is too big.
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Linda Trunkfield (Inactive)
added a comment - - edited I have e-mailed Sarah again today to get the part number I can't submit it using the Swift system as the panel diagram is too big.
To: Surf Bay Leisure From: Sarah Alcock
FAO: Linda Trunkfield Date: 07/06/2011
Our Ref: SA/008033H
Moselle 38/3b 2011
008033H
Hi Linda
Sorry for the delay
The panel required is
PN01752 - PANEL-5758x900x0.5mm - S/STN W/GRAIN - 728.13+ VAT
Kind Regards
Sarah Alcock
Holiday Homes Services Advisor
T
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Linda Trunkfield (Inactive)
added a comment - - edited
To: Surf Bay Leisure From: Sarah Alcock
FAO: Linda Trunkfield Date: 07/06/2011
Our Ref: SA/008033H
Moselle 38/3b 2011
008033H
Hi Linda
Sorry for the delay
The panel required is
PN01752 - PANEL-5758x900x0.5mm - S/STN W/GRAIN - 728.13+ VAT
Kind Regards
Sarah Alcock
Holiday Homes Services Advisor
T
THE PART NUMBER SUPPLIED WAS INCORRECT THE CORRECT PANEL IS:
5758 X 434 PART NUMBER PN01754 THIS HAS NOW BEEN PLACED ON ORDER.
5758 X 434 PART NUMBER PN01754 THIS HAS NOW BEEN PLACED ON ORDER.
Show
Linda Trunkfield (Inactive)
added a comment - - edited THE PART NUMBER SUPPLIED WAS INCORRECT THE CORRECT PANEL IS:
5758 X 434 PART NUMBER PN01754 THIS HAS NOW BEEN PLACED ON ORDER.
| Order No | AS7254.5041 |
The reason for the long delay between receiving the order and placing the part on order is as follows:
I had to wait for a panel diagram to be sent to me and this took a few weeks ( I also went on holiday for a week)
Then I had to wait for static to send back the panel diagram this took about 10 days,
I then had to e-mail Sarah and ask for the part number as I could not attach the panel diagram to the PER
Then I had to wait for the part number to be supplied and finally the wrong part number was supplied and I had to wait for the new part number which I received today and ordered the part.
I had to wait for a panel diagram to be sent to me and this took a few weeks ( I also went on holiday for a week)
Then I had to wait for static to send back the panel diagram this took about 10 days,
I then had to e-mail Sarah and ask for the part number as I could not attach the panel diagram to the PER
Then I had to wait for the part number to be supplied and finally the wrong part number was supplied and I had to wait for the new part number which I received today and ordered the part.
Show
Linda Trunkfield (Inactive)
added a comment - The reason for the long delay between receiving the order and placing the part on order is as follows:
I had to wait for a panel diagram to be sent to me and this took a few weeks ( I also went on holiday for a week)
Then I had to wait for static to send back the panel diagram this took about 10 days,
I then had to e-mail Sarah and ask for the part number as I could not attach the panel diagram to the PER
Then I had to wait for the part number to be supplied and finally the wrong part number was supplied and I had to wait for the new part number which I received today and ordered the part.
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Due Date | 2011-06-21 00:00:00.0 | 2011-07-08 00:00:00.0 |
The swift system is showing that this panel was dispatched W/C 24-06-11 note number 008676, I have sent a prn sbh000238/WN to try to get a signature.
Show
Linda Trunkfield (Inactive)
added a comment - - edited The swift system is showing that this panel was dispatched W/C 24-06-11 note number 008676, I have sent a prn sbh000238/WN to try to get a signature.
Asked for POD sending later today. - could not supply POD
Show
Linda Trunkfield (Inactive)
added a comment - - edited Asked for POD sending later today. - could not supply POD
| Priority | Normal [ 21 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
this issue was on the critical list sent to Julie Clark today
Show
Adrienne Barwell (Inactive)
added a comment - this issue was on the critical list sent to Julie Clark today
| Issue Type | Chargeable (4 weeks) [ 14 ] | Parts required [ 20 ] |
| Project | Swift [ 10018 ] | Chargeable Parts [ 10030 ] |
| Key |
|
|
| Category | Parts Only | |
| Workflow | Surfbay [ 48013 ] | New Chargeable Parts [ 49073 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 16/Aug/11 11:03 AM |
I have e-mailed Steve Greenham to advise that we do not have a vehicle big enough to transport the panel and asked him what he would like to do as it is too big to go by courier and we have no vans going out to Bridport.
Show
Linda Trunkfield (Inactive)
added a comment - I have e-mailed Steve Greenham to advise that we do not have a vehicle big enough to transport the panel and asked him what he would like to do as it is too big to go by courier and we have no vans going out to Bridport.
Terry spoke to Steve Greenham and told him that the panel was to big for out transport and asked him to arrange some transport.
I e-mailed again to ask him to collect the panel but the mail was returned
The vanity unit he ordered is also in Terry is due to Speak to Steve Greenham today so he is going to ask him to collect the goods asap.
I e-mailed again to ask him to collect the panel but the mail was returned
The vanity unit he ordered is also in Terry is due to Speak to Steve Greenham today so he is going to ask him to collect the goods asap.
Show
Linda Trunkfield (Inactive)
added a comment - Terry spoke to Steve Greenham and told him that the panel was to big for out transport and asked him to arrange some transport.
I e-mailed again to ask him to collect the panel but the mail was returned
The vanity unit he ordered is also in Terry is due to Speak to Steve Greenham today so he is going to ask him to collect the goods asap.
Steve advised Terry he will be coming to pick this panel up but as yet has not I am going to Invoice him anyway.
Show
Linda Trunkfield (Inactive)
added a comment - Steve advised Terry he will be coming to pick this panel up but as yet has not I am going to Invoice him anyway.
Invoiced Static
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Linda Trunkfield (Inactive)
added a comment - Invoiced Static
Parts still not collected.
Show
Linda Trunkfield (Inactive)
added a comment - Parts still not collected.
Paul from static called and asked for the information on the panel I told him when the panel was received and all the relevant information, he said he would talk to Steve and come back to me.
Show
Linda Trunkfield (Inactive)
added a comment - Paul from static called and asked for the information on the panel I told him when the panel was received and all the relevant information, he said he would talk to Steve and come back to me.
Adrienne is keeping this panel to use on 6220h
Show
Linda Trunkfield (Inactive)
added a comment - Adrienne is keeping this panel to use on 6220h
| Status | Parts Recieved [ 10003 ] | Parts Dispatched [ 10016 ] |
| Status | Parts Dispatched [ 10016 ] | Invoiced [ 10013 ] |
| Resolution | Completed [ 1 ] | |
| Status | Invoiced [ 10013 ] | Complete [ 6 ] |
| Workflow | New Chargeable Parts [ 49073 ] | Copy of New Chargeable Parts [ 99453 ] |
| Workflow | Copy of New Chargeable Parts [ 99453 ] | Chargeable Parts ver 2.0 [ 115023 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6d 19h 40m | 1 | Linda Trunkfield (Inactive) | 31/May/11 10:24 AM | |||||
|
10d 6h 13m | 1 | Linda Trunkfield (Inactive) | 10/Jun/11 4:37 PM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 10/Jun/11 4:38 PM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 10/Jun/11 4:38 PM | |||||
|
66d 18h 26m | 1 | Linda Trunkfield (Inactive) | 16/Aug/11 11:04 AM | |||||
|
252d 23h 2m | 1 | Linda Trunkfield (Inactive) | 25/Apr/12 10:06 AM | |||||
|
15s | 1 | Linda Trunkfield (Inactive) | 25/Apr/12 10:07 AM | |||||
|
6s | 1 | Linda Trunkfield (Inactive) | 25/Apr/12 10:07 AM | |||||
|
5070d 10h 27m | 4 | 13/Mar/26 7:34 PM |
