Details
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Type:
Parts required
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SUNN04
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Park:Sunnybank
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Postcode:EX19 8DW
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Serial:1453514
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Model:Vista Platinum
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Size:28x12 2 bed
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Status Colour:
Complete
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Order No:AS7252/5035
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Park_Company:Not defined
Description
Intergrated fridge / freezer door
Issue Links
Activity
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Linda Trunkfield (Inactive)
added a comment -
Permalink
completed by Steve.
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Linda Trunkfield (Inactive)
added a comment - completed by Steve.
dan has advised these will be with us next week
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Claire Folland
added a comment - dan has advised these will be with us next week
chased Dan at ABI for an update
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Claire Folland
added a comment - chased Dan at ABI for an update
park have called to advise ABI have sent the wrong colour doors for the fridge freezer unit, spoke to steve, he has advised we need wood grain doors, ABI have sent white ones, customer is also expecting the internal doors to be adjusted, steve has not got time to do this today as the door frames need to be taken out, advised this would be a warranty issue, Rang ABI to speak to Dan, he has a day off, asked if someone else could help with chargeable items, rea advised no and they couldnt look up anything as the systems are down, she advised to ring back tomorrow
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Claire Folland
added a comment - park have called to advise ABI have sent the wrong colour doors for the fridge freezer unit, spoke to steve, he has advised we need wood grain doors, ABI have sent white ones, customer is also expecting the internal doors to be adjusted, steve has not got time to do this today as the door frames need to be taken out, advised this would be a warranty issue, Rang ABI to speak to Dan, he has a day off, asked if someone else could help with chargeable items, rea advised no and they couldnt look up anything as the systems are down, she advised to ring back tomorrow
Linda has spoken to ABI who advised parts will be delivered on Monday to us, they will arrive flat packed
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Adrienne Barwell (Inactive)
added a comment - Linda has spoken to ABI who advised parts will be delivered on Monday to us, they will arrive flat packed
chased ABI - explained again to Daniel, that the customer is really annoyed that we haven't got an update for him
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Adrienne Barwell (Inactive)
added a comment - chased ABI - explained again to Daniel, that the customer is really annoyed that we haven't got an update for him
No order acknowledgement received for the doors - Claire to chase
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Adrienne Barwell (Inactive)
added a comment - No order acknowledgement received for the doors - Claire to chase
Received order acknowledgement from ABI. Parts due Mid - End July.
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Ann Johnston (Inactive)
added a comment - Received order acknowledgement from ABI. Parts due Mid - End July.
I have chased this order up for Darren, Diane has advised that the housing unit and doors will take another 3 weeks for manufacture.
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Ann Johnston (Inactive)
added a comment - I have chased this order up for Darren, Diane has advised that the housing unit and doors will take another 3 weeks for manufacture.
This issue is linked to Charge-47.
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Ann Johnston (Inactive)
added a comment - This issue is linked to Charge-47.
Raised seperate order for the doors and housing unit, have sent it to ABI and asked them if anything else is required to get this work completed.
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Ann Johnston (Inactive)
added a comment - Raised seperate order for the doors and housing unit, have sent it to ABI and asked them if anything else is required to get this work completed.