Chargeable Parts
  1. Chargeable Parts
  2. CHARGE-112

Main bedroom mattress is ripped

        Details

        • Type: Parts required Parts required
        • Status: Complete
        • Priority: Critical Critical
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          RIVE02
        • Park:
          River Valley Country Park
        • Postcode:
          TR20 9ER
        • Plot:
          Yellow 1
        • Serial:
          1470301
        • Model:
          Derwent
        • Size:
          36x12 2 bed
        • ID Number:
          078775
        • Status Colour:
          Complete Complete
        • Order No:
          AS7227/5035
        • Park_Company:
           Not defined

          Description

          Main bedroom mattress is ripped
          1. Microsoft Word
            ABI-991-992.doc
            73 kB
            Ann Johnston
          2. PDF File
            ARE56587.pdf
            60 kB
            Ann Johnston
          3. PDF File
            ARE56587JS.pdf
            60 kB
            Ann Johnston
          4. Microsoft Word
            AS7227 ack.doc
            69 kB
            Ann Johnston
          5. Microsoft Word
            AS7227 ORDER.doc
            73 kB
            Ann Johnston
          6. PDF File
            AS7227 PO.pdf
            5 kB
            Ann Johnston
          1. 1470301 PDI sheet.jpg
            555 kB

            Activity

            Ascending order - Click to sort in descending order
            Ann Johnston (Inactive) created issue -
            Ann Johnston (Inactive) made changes -
            Field Original Value New Value
            Description Section of pelmet missing above front window on right hand side Main bedroom mattress is ripped
            Summary Section of pelmet missing Main bedroom mattress is ripped
            Issue Type Furniture & Fittings (8 Weeks) [ 1 ] Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ]
            Category Manufacturer Attending Parts Only
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Submitted claim to ABI and sent acknowledgement letter to site.
            Show
            Ann Johnston (Inactive) added a comment - Submitted claim to ABI and sent acknowledgement letter to site.
            Ann Johnston (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Attachment ABI-991-992.doc [ 15680 ]
            Mark Lock (Inactive) made changes -
            Workflow Surfbay [ 36392 ] Copy of Surfbay [ 37450 ]
            Mark Lock (Inactive) made changes -
            Workflow Copy of Surfbay [ 37450 ] Surfbay [ 42957 ]
            Ann Johnston (Inactive) made changes -
            Attachment ARE56587.pdf [ 15928 ]
            Attachment ARE56587JS.pdf [ 15929 ]
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Rejected by ABI, not sure why.
            Show
            Ann Johnston (Inactive) added a comment - Rejected by ABI, not sure why.
            Ann Johnston (Inactive) made changes -
            ID Number ARE56587JS
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Ann Johnston (Inactive) made changes -
            Status Acknowledged [ 10005 ] Rejected [ 10002 ]
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            I will issue a worksheet for Steve to replace the ripped mattress taken from our stock Van.
            Show
            Ann Johnston (Inactive) added a comment - I will issue a worksheet for Steve to replace the ripped mattress taken from our stock Van.
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            As this is only a stock van, we will order a new mattress from ABI and replace once it arrives.
            Show
            Ann Johnston (Inactive) added a comment - As this is only a stock van, we will order a new mattress from ABI and replace once it arrives.
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Sent order to ABI. Charge to sales, parts to go to River Valley Country Park
            Show
            Ann Johnston (Inactive) added a comment - Sent order to ABI. Charge to sales, parts to go to River Valley Country Park
            Ann Johnston (Inactive) made changes -
            Attachment AS7227 PO.pdf [ 16363 ]
            Attachment AS7227 ORDER.doc [ 16362 ]
            Ann Johnston (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Rejected [ 10002 ] Resolved [ 5 ]
            Ann Johnston (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] High [ 23 ]
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Daniel at ABI says he has not received this order, he has taken over from Normand for the time being and does not seem to know what he is doing! I have had to re send this order today.
            Show
            Ann Johnston (Inactive) added a comment - Daniel at ABI says he has not received this order, he has taken over from Normand for the time being and does not seem to know what he is doing! I have had to re send this order today.
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Have received Order Acknowledgement from ABI, approximate date for despatch is 23/07/11
            Show
            Ann Johnston (Inactive) added a comment - Have received Order Acknowledgement from ABI, approximate date for despatch is 23/07/11
            Ann Johnston (Inactive) made changes -
            Order No 078775
            Parts ordered 23/Jun/11 3:28 PM
            Status Reopened [ 4 ] Acknowledged [ 10005 ]
            Ann Johnston (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Ann Johnston (Inactive) made changes -
            Attachment AS7227 ack.doc [ 16923 ]
            Adrienne Barwell (Inactive) made changes -
            Priority High [ 23 ] Critical [ 24 ]
            Mark Lock (Inactive) made changes -
            Assignee Ann Johnston [ ccadmin ] Claire Folland [ claire ]
            Claire Folland made changes -
            Issue Type Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ] Chargeable (4 weeks) [ 14 ]
            Customer Code RIVE02
            Claire Folland made changes -
            Parts Expected 18/Jul/11
            Adrienne Barwell (Inactive) made changes -
            ID Number ARE56587JS 078775
            Order No 078775 AS7227/5035
            Hide
            Permalink
            Claire Folland added a comment -
            chased dan for an update
            Show
            Claire Folland added a comment - chased dan for an update
            Hide
            Permalink
            Claire Folland added a comment -
            dan has advised mattress is now in warehouse ready to be sent out
            Show
            Claire Folland added a comment - dan has advised mattress is now in warehouse ready to be sent out
            Hide
            Permalink
            Claire Folland added a comment -
            chased ABI to see if parts have been dispatched
            Show
            Claire Folland added a comment - chased ABI to see if parts have been dispatched
            Adrienne Barwell (Inactive) made changes -
            Project ABI [ 10014 ] Chargeable Parts [ 10030 ]
            Workflow Surfbay [ 42957 ] New Chargeable Parts [ 49086 ]
            Reporter Ann Johnston [ ccadmin ] Adrienne Barwell [ adrienne ]
            Key ABI-992 CHARGE-112
            Issue Type Chargeable (4 weeks) [ 14 ] Parts required [ 20 ]
            Category Parts Only
            Claire Folland made changes -
            Parts in 15/Aug/11 11:50 AM
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Parts Dispatched [ 10016 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Brian has received replacement mattress
            Show
            Claire Folland added a comment - Brian has received replacement mattress
            Claire Folland made changes -
            Status Parts Dispatched [ 10016 ] Invoiced [ 10013 ]
            Claire Folland made changes -
            Resolution Completed [ 1 ]
            Status Invoiced [ 10013 ] Complete [ 6 ]
            Mark Lock (Inactive) made changes -
            Workflow New Chargeable Parts [ 49086 ] Copy of New Chargeable Parts [ 99226 ]
            Adrienne Barwell (Inactive) made changes -
            Workflow Copy of New Chargeable Parts [ 99226 ] Chargeable Parts ver 2.0 [ 115838 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		17m 48s 1 ccadmin 03/May/11 2:13 PM
            Submitted Submitted Acknowledged Acknowledged
            		7d 23h 45m 1 ccadmin 11/May/11 1:58 PM
            Acknowledged Acknowledged Rejected Rejected
            		5s 1 ccadmin 11/May/11 1:58 PM
            Rejected Rejected Resolved Resolved
            		14d 18m 1 ccadmin 25/May/11 2:16 PM
            Resolved Resolved Reopened Reopened
            		5s 1 ccadmin 25/May/11 2:17 PM
            Reopened Reopened Acknowledged Acknowledged
            		29d 1h 12m 1 ccadmin 23/Jun/11 3:29 PM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		8s 1 ccadmin 23/Jun/11 3:29 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		52d 20h 20m 1 Claire Folland 15/Aug/11 11:50 AM
            Parts Recieved Parts Recieved Parts Dispatched Parts Dispatched
            		13s 1 Claire Folland 15/Aug/11 11:50 AM
            Parts Dispatched Parts Dispatched Invoiced Invoiced
            		44d 1h 18m 1 Claire Folland 28/Sep/11 1:08 PM
            Invoiced Invoiced Complete Complete
            		3s 1 Claire Folland 28/Sep/11 1:08 PM
            Complete Complete Complete Complete
            		5280d 7h 25m 6 13/Mar/26 7:34 PM

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Parts ordered:
                  Parts Expected: