Details
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Type:
Parts required
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:POLZ01
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Park:Polzeath Beach
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Postcode:PL27 6ST
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Serial:1452703
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Model:Vista
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Size:36x12 3 bed
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ID Number:078773
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Status Colour:
Complete
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Order No:as7219/5035
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Park_Company:Not defined
Description
Twin bedroom headboard has a white stain mark
Activity
WORKSHEET ISSUED
ENGINEER SCH 31/8/11
ENGINEER SCH 31/8/11
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Adrienne Barwell (Inactive)
added a comment - WORKSHEET ISSUED
ENGINEER SCH 31/8/11
Louise from the park has advised they have recieved the replacement headboard, will issue worksheet for us to fit, she needs a call a few days before we attend
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Claire Folland
added a comment - Louise from the park has advised they have recieved the replacement headboard, will issue worksheet for us to fit, she needs a call a few days before we attend
dan has advised part is now in warehouse ready to be sent out
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Claire Folland
added a comment - dan has advised part is now in warehouse ready to be sent out
Michael from Polzeath called to advise a headboard arrived at the park last week with a carrier but he rejected it as he did not see why he should have to fit it, advised i would have to try and find out when the headboard will be sent to us as ABI are on shutdown
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Claire Folland
added a comment - Michael from Polzeath called to advise a headboard arrived at the park last week with a carrier but he rejected it as he did not see why he should have to fit it, advised i would have to try and find out when the headboard will be sent to us as ABI are on shutdown
chased dan for an update
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Claire Folland
added a comment - chased dan for an update
Have received Order Acknowledgement from ABI, approximate date for despatch is 23/07/11
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Ann Johnston (Inactive)
added a comment - Have received Order Acknowledgement from ABI, approximate date for despatch is 23/07/11
Daniel at ABI says he has not received this order, he has taken over from Normand for the time being and does not seem to know what he is doing! I have had to re send this this order today.
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Ann Johnston (Inactive)
added a comment - Daniel at ABI says he has not received this order, he has taken over from Normand for the time being and does not seem to know what he is doing! I have had to re send this this order today.
Steve went to have a look but has reported that a new headboard is required. Adrienne says ok to order. Charge to sales.
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Ann Johnston (Inactive)
added a comment - Steve went to have a look but has reported that a new headboard is required. Adrienne says ok to order. Charge to sales.
Steve has been schedule to attend to the issue either Thurs or Friday this week.
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Ann Johnston (Inactive)
added a comment - Steve has been schedule to attend to the issue either Thurs or Friday this week.
This issue has been rejected by ABI as not being reported on the PDI. I will issue a worksheet for Keith to attend to see if he can do anything.
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Ann Johnston (Inactive)
added a comment - - edited This issue has been rejected by ABI as not being reported on the PDI. I will issue a worksheet for Keith to attend to see if he can do anything.
Submitted claim to ABI and sent acknowledgement to site.
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Ann Johnston (Inactive)
added a comment - Submitted claim to ABI and sent acknowledgement to site.
Paperwork passed to Claire