Details
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Type:
Parts required
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:POLZ01
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Park:Polzeath Beach
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Postcode:PL27 6ST
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Serial:1452703
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Model:Vista
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Size:36x12 3 bed
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ID Number:078773
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Status Colour:
Complete
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Order No:as7219/5035
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Park_Company:Not defined
Description
Twin bedroom headboard has a white stain mark
Activity
Hide
Ann Johnston (Inactive)
added a comment -
Permalink
Submitted claim to ABI and sent acknowledgement to site.
Show
Ann Johnston (Inactive)
added a comment - Submitted claim to ABI and sent acknowledgement to site.
| Field | Original Value | New Value |
|---|---|---|
| Attachment | ABI-960.doc [ 15513 ] | |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | ARE56316 |
| Attachment | ARE56316.pdf [ 15578 ] |
This issue has been rejected by ABI as not being reported on the PDI. I will issue a worksheet for Keith to attend to see if he can do anything.
Show
Ann Johnston (Inactive)
added a comment - - edited This issue has been rejected by ABI as not being reported on the PDI. I will issue a worksheet for Keith to attend to see if he can do anything.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | SURF BAY LEISURE AFTERSALES WORKSHEET 1452703.doc [ 15589 ] |
| Resolution | Completed [ 1 ] | |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Category | Manufacturer Attending | Goodwill |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Steve has been schedule to attend to the issue either Thurs or Friday this week.
Show
Ann Johnston (Inactive)
added a comment - Steve has been schedule to attend to the issue either Thurs or Friday this week.
| Work Scheduled | 13/May/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Workflow | Surfbay [ 36256 ] | Copy of Surfbay [ 37455 ] |
| Workflow | Copy of Surfbay [ 37455 ] | Surfbay [ 42974 ] |
Steve went to have a look but has reported that a new headboard is required. Adrienne says ok to order. Charge to sales.
Show
Ann Johnston (Inactive)
added a comment - Steve went to have a look but has reported that a new headboard is required. Adrienne says ok to order. Charge to sales.
| Attachment | AS7219 ORDER.doc [ 16222 ] |
| Attachment | 1452703 PO.pdf [ 16223 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Parts ordered | 19/May/11 3:08 PM | |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Priority | Critical [ 24 ] | High [ 23 ] |
Daniel at ABI says he has not received this order, he has taken over from Normand for the time being and does not seem to know what he is doing! I have had to re send this this order today.
Show
Ann Johnston (Inactive)
added a comment - Daniel at ABI says he has not received this order, he has taken over from Normand for the time being and does not seem to know what he is doing! I have had to re send this this order today.
Have received Order Acknowledgement from ABI, approximate date for despatch is 23/07/11
Show
Ann Johnston (Inactive)
added a comment - Have received Order Acknowledgement from ABI, approximate date for despatch is 23/07/11
| Attachment | AS7219 ack.doc [ 16924 ] |
| Due Date | 2011-06-15 00:00:00.0 | 2011-07-22 00:00:00.0 |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Assignee | Ann Johnston [ ccadmin ] | Claire Folland [ claire ] |
| ID Number | ARE56316 | 078773 |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Chargeable (4 weeks) [ 14 ] |
| Order No | as7219/5035 | |
| Customer Code | POLZ01 | |
| Parts Expected | 22/Jul/11 |
chased dan for an update
Show
Claire Folland
added a comment - chased dan for an update
Michael from Polzeath called to advise a headboard arrived at the park last week with a carrier but he rejected it as he did not see why he should have to fit it, advised i would have to try and find out when the headboard will be sent to us as ABI are on shutdown
Show
Claire Folland
added a comment - Michael from Polzeath called to advise a headboard arrived at the park last week with a carrier but he rejected it as he did not see why he should have to fit it, advised i would have to try and find out when the headboard will be sent to us as ABI are on shutdown
dan has advised part is now in warehouse ready to be sent out
Show
Claire Folland
added a comment - dan has advised part is now in warehouse ready to be sent out
| Issue Type | Chargeable (4 weeks) [ 14 ] | Parts required [ 20 ] |
| Project | ABI [ 10014 ] | Chargeable Parts [ 10030 ] |
| Key |
|
|
| Category | Goodwill | |
| Reporter | Ann Johnston [ ccadmin ] | Adrienne Barwell [ adrienne ] |
| Workflow | Surfbay [ 42974 ] | New Chargeable Parts [ 49088 ] |
Louise from the park has advised they have recieved the replacement headboard, will issue worksheet for us to fit, she needs a call a few days before we attend
Show
Claire Folland
added a comment - Louise from the park has advised they have recieved the replacement headboard, will issue worksheet for us to fit, she needs a call a few days before we attend
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 23/Aug/11 2:20 PM |
| Attachment | screenshot-1.jpg [ 17998 ] |
WORKSHEET ISSUED
ENGINEER SCH 31/8/11
ENGINEER SCH 31/8/11
Show
Adrienne Barwell (Inactive)
added a comment - WORKSHEET ISSUED
ENGINEER SCH 31/8/11
| Attachment | CCF02092011_00001.jpg [ 18105 ] |
Keith advises that the new headboard is damaged, there is a dent to the top edge and no laminate to bottom edge. The park are not happy and would like this replaced. Keith has bought the original headboard back and fitted the new one.
Paperwork passed to Claire
Paperwork passed to Claire
Show
Adrienne Barwell (Inactive)
added a comment - Keith advises that the new headboard is damaged, there is a dent to the top edge and no laminate to bottom edge. The park are not happy and would like this replaced. Keith has bought the original headboard back and fitted the new one.
Paperwork passed to Claire
| Status | Parts Recieved [ 10003 ] | Parts Dispatched [ 10016 ] |
| Status | Parts Dispatched [ 10016 ] | Invoiced [ 10013 ] |
| Status | Invoiced [ 10013 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Workflow | New Chargeable Parts [ 49088 ] | Copy of New Chargeable Parts [ 99264 ] |
| Workflow | Copy of New Chargeable Parts [ 99264 ] | Chargeable Parts ver 2.0 [ 115836 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
32m 12s | 1 | ccadmin | 20/Apr/11 2:29 PM | |||||
|
5d 18h 58m | 1 | ccadmin | 26/Apr/11 9:28 AM | |||||
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3m 17s | 1 | ccadmin | 26/Apr/11 9:31 AM | |||||
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13d 1h 24m | 1 | Adrienne Barwell (Inactive) | 09/May/11 10:56 AM | |||||
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2s | 1 | ccadmin | 09/May/11 4:01 PM | |||||
|
45s | 1 | ccadmin | 09/May/11 4:02 PM | |||||
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22d 23h 5m | 1 | ccadmin | 01/Jun/11 3:08 PM | |||||
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10s | 2 | ccadmin | 01/Jun/11 3:08 PM | |||||
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5h 5m | 2 | ccadmin | 01/Jun/11 3:08 PM | |||||
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49s | 2 | ccadmin | 01/Jun/11 3:09 PM | |||||
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82d 23h 11m | 2 | Claire Folland | 23/Aug/11 2:20 PM | |||||
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9d 23h 55m | 1 | Adrienne Barwell (Inactive) | 02/Sep/11 2:15 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 02/Sep/11 2:15 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 02/Sep/11 2:16 PM | |||||
|
5306d 6h 18m | 5 | 13/Mar/26 7:34 PM |
