Chargeable Parts
  1. Chargeable Parts
  2. CHARGE-115

Flue cap missing

        Details

        • Type: Parts required Parts required
        • Status: Complete
        • Priority: Critical Critical
        • Resolution: Completed
        • Labels:
          None
        • Customer Code:
          HARL01
        • Park:
          Harlyn Sands
        • Postcode:
          PL28 8SQ
        • Plot:
          138
        • Serial:
          1490105
        • Model:
          Bowness
        • Size:
          36x12 3 bed
        • ID Number:
          078772
        • Status Colour:
          Complete Complete
        • Order No:
          AS7274/5035
        • Park_Company:
           Not defined

          Description

          Flue cap missing at top of flue for gas fire
          1. Microsoft Word
            ABI-910.doc
            73 kB
            Ann Johnston
          2. PDF File
            ARE56020.pdf
            60 kB
            Ann Johnston
          3. PDF File
            ARE56020JS.pdf
            61 kB
            Ann Johnston
          4. Microsoft Word
            AS7274 ack.doc
            66 kB
            Ann Johnston
          5. Microsoft Word
            AS7274 ORDER.doc
            73 kB
            Ann Johnston
          6. PDF File
            AS7274 PO.pdf
            5 kB
            Ann Johnston
          1. 1490105 PDI.jpg
            502 kB
          2. screenshot-1.jpg
            219 kB

            Activity

            Ascending order - Click to sort in descending order
            Ann Johnston (Inactive) created issue -
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Submitted claim to ABI and sent acknowledgement letter to site.
            Show
            Ann Johnston (Inactive) added a comment - Submitted claim to ABI and sent acknowledgement letter to site.
            Ann Johnston (Inactive) made changes -
            Field Original Value New Value
            Status Open [ 1 ] Submitted [ 10001 ]
            Attachment ABI-910.doc [ 15166 ]
            Ann Johnston (Inactive) made changes -
            Attachment 1490105 PDI.jpg [ 15167 ]
            Ann Johnston (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            ID Number ARE56020
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Rejected by ABI as being transport damage.
            Show
            Ann Johnston (Inactive) added a comment - Rejected by ABI as being transport damage.
            Ann Johnston (Inactive) made changes -
            Status Acknowledged [ 10005 ] Rejected [ 10002 ]
            Ann Johnston (Inactive) made changes -
            Attachment ARE56020JS.pdf [ 15596 ]
            Ann Johnston (Inactive) made changes -
            Attachment ARE56020.pdf [ 15597 ]
            Mark Lock (Inactive) made changes -
            Workflow Surfbay [ 36016 ] Copy of Surfbay [ 37289 ]
            Mark Lock (Inactive) made changes -
            Workflow Copy of Surfbay [ 37289 ] Surfbay [ 42736 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] Critical [ 24 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Waiting for Ann to advise if she has done anything further with this claim have recommended getting one set direct to site from ABI (chargeable to Surf) we do this as a gesture of good will
            Show
            Adrienne Barwell (Inactive) added a comment - Waiting for Ann to advise if she has done anything further with this claim have recommended getting one set direct to site from ABI (chargeable to Surf) we do this as a gesture of good will
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            I have been phoning and sending Martyn emails re this missing Flue Cap without getting any response. The customers did the unpacking themselves and may now have found it. I will contact Martyn in the morning re this and get one ordered if it has not turned up.
            Show
            Ann Johnston (Inactive) added a comment - I have been phoning and sending Martyn emails re this missing Flue Cap without getting any response. The customers did the unpacking themselves and may now have found it. I will contact Martyn in the morning re this and get one ordered if it has not turned up.
            Adrienne Barwell (Inactive) made changes -
            Priority Critical [ 24 ] High [ 23 ]
            Ann Johnston (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Rejected [ 10002 ] Resolved [ 5 ]
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Have sent an order for a flue cap this pm, charge to sales.
            Show
            Ann Johnston (Inactive) added a comment - Have sent an order for a flue cap this pm, charge to sales.
            Ann Johnston (Inactive) made changes -
            Resolution Completed [ 1 ]
            Order No AS7274/5035
            Status Resolved [ 5 ] Reopened [ 4 ]
            Ann Johnston (Inactive) made changes -
            Attachment AS7274 ORDER.doc [ 16885 ]
            Attachment AS7274 PO.pdf [ 16884 ]
            Ann Johnston (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Reopened [ 4 ] Resolved [ 5 ]
            Ann Johnston (Inactive) made changes -
            Status Resolved [ 5 ] Reopened [ 4 ]
            Resolution Completed [ 1 ]
            Ann Johnston (Inactive) made changes -
            Status Reopened [ 4 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Parts now on order, charge to sales
            Show
            Ann Johnston (Inactive) added a comment - Parts now on order, charge to sales
            Ann Johnston (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Parts ordered 22/Jun/11 1:34 PM
            Ann Johnston (Inactive) made changes -
            Attachment AS7274 ack.doc [ 16921 ]
            Ann Johnston (Inactive) made changes -
            Due Date 2011-05-05 00:00:00.0 2011-07-22 00:00:00.0
            Issue Type Missing items (4 weeks) [ 16 ] Chargeable (4 weeks) [ 14 ]
            Hide
            Permalink
            Ann Johnston (Inactive) added a comment -
            Martyn used a Flue Cap from another van so that the customers could use their van, a replacement has been ordered.
            Show
            Ann Johnston (Inactive) added a comment - Martyn used a Flue Cap from another van so that the customers could use their van, a replacement has been ordered.
            Adrienne Barwell (Inactive) made changes -
            Priority High [ 23 ] Critical [ 24 ]
            Mark Lock (Inactive) made changes -
            Assignee Ann Johnston [ ccadmin ] Claire Folland [ claire ]
            Adrienne Barwell (Inactive) made changes -
            Category Parts Only Goodwill
            Customer Code HARL01
            Adrienne Barwell (Inactive) made changes -
            ID Number ARE56020 078772
            Hide
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            Claire Folland added a comment -
            dan will give this a chase
            Show
            Claire Folland added a comment - dan will give this a chase
            Adrienne Barwell (Inactive) made changes -
            Issue Type Chargeable (4 weeks) [ 14 ] Parts required [ 20 ]
            Project ABI [ 10014 ] Chargeable Parts [ 10030 ]
            Key ABI-910 CHARGE-115
            Workflow Surfbay [ 42736 ] New Chargeable Parts [ 49089 ]
            Category Goodwill
            Reporter Ann Johnston [ ccadmin ] Adrienne Barwell [ adrienne ]
            Hide
            Permalink
            Claire Folland added a comment -
            dan has advised this is still on order, he will give it a chase for me
            Show
            Claire Folland added a comment - dan has advised this is still on order, he will give it a chase for me
            Hide
            Permalink
            Claire Folland added a comment -
            chased for an update
            Show
            Claire Folland added a comment - chased for an update
            Hide
            Permalink
            Claire Folland added a comment -
            emailed Dan asking for an update
            Show
            Claire Folland added a comment - emailed Dan asking for an update
            Hide
            Permalink
            Claire Folland added a comment -
            dan has advised this was delivered to us 21-9-11, have asked who signed for it as we can not locate it
            Show
            Claire Folland added a comment - dan has advised this was delivered to us 21-9-11, have asked who signed for it as we can not locate it
            Claire Folland made changes -
            Attachment screenshot-1.jpg [ 18744 ]
            Claire Folland made changes -
            Parts in 06/Oct/11 10:46 AM
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Parts Dispatched [ 10016 ]
            Claire Folland made changes -
            Status Parts Dispatched [ 10016 ] Invoiced [ 10013 ]
            Claire Folland made changes -
            Status Invoiced [ 10013 ] Complete [ 6 ]
            Resolution Completed [ 1 ]
            Mark Lock (Inactive) made changes -
            Workflow New Chargeable Parts [ 49089 ] Copy of New Chargeable Parts [ 99349 ]
            Adrienne Barwell (Inactive) made changes -
            Workflow Copy of New Chargeable Parts [ 99349 ] Chargeable Parts ver 2.0 [ 115835 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            made changes -
            Status Complete [ 6 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		9m 43s 1 ccadmin 07/Apr/11 2:31 PM
            Submitted Submitted Acknowledged Acknowledged
            		18d 20h 17m 1 ccadmin 26/Apr/11 10:49 AM
            Acknowledged Acknowledged Rejected Rejected
            		43s 1 ccadmin 26/Apr/11 10:49 AM
            Rejected Rejected Resolved Resolved
            		57d 3h 32m 1 ccadmin 22/Jun/11 2:22 PM
            Reopened Reopened Resolved Resolved
            		23h 8m 1 ccadmin 23/Jun/11 1:32 PM
            Resolved Resolved Reopened Reopened
            		1m 21s 2 ccadmin 23/Jun/11 1:32 PM
            Reopened Reopened Acknowledged Acknowledged
            		7s 1 ccadmin 23/Jun/11 1:32 PM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		6m 40s 1 ccadmin 23/Jun/11 1:39 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		104d 21h 7m 1 Claire Folland 06/Oct/11 10:46 AM
            Parts Recieved Parts Recieved Parts Dispatched Parts Dispatched
            		2s 1 Claire Folland 06/Oct/11 10:46 AM
            Parts Dispatched Parts Dispatched Invoiced Invoiced
            		132d 6h 30m 1 Claire Folland 15/Feb/12 4:17 PM
            Invoiced Invoiced Complete Complete
            		3s 1 Claire Folland 15/Feb/12 4:17 PM
            Complete Complete Complete Complete
            		5140d 3h 17m 6 13/Mar/26 7:34 PM

              People

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Parts ordered: