Details
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Type:
Chargeable (6 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:Kern01
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Park:Kernow Caravans
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Postcode:TR20 8LD
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Plot:none
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Serial:wb5175/2
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Model:Willerby Westmorland , serial number 5175/2
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ID Number:AS8725/5041
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Status Colour:
Complete
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Order No:AS8725/5041
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Park_Company:Kernow Caravans
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Park_Postcode:TR20 8LD
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Park_Code:Kern01
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Sage_Invoice:460764
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Park_Key_Account:No
Description
07711919570 Alan
Activity
| Field | Original Value | New Value |
|---|---|---|
| Parts Expected | 14/Jan/14 | |
| PER | SBH001090 | |
| Description |
1704528 price each £70.72 plus vat x 1 |
|
| ID Number | SBH002838 | |
| Serial | 3125H | wb55175/2 |
| Parts in | 14/Jan/14 4:23 PM | |
| Supplier | Swift [ 10353 ] | Misc [ 10355 ] |
| Size | 38 x ? x 3 | |
| Model | swift Moselle | Willerby Westmorland , serial number 5175/2 |
| Order No | AS8439/5041 | |
| Part Number | 1707234 x 1 £35.85 plus vat |
| Attachment | screenshot-1.jpg [ 62761 ] |
| Attachment | 29.05.14 photo of panel for charge-1298.docx [ 62762 ] |
I have tried to submit an enquiry into Willerby but it states it unable to verify the serial number I have sent an e-mail over to willerby to see if they can help.
Show
Lorraine Pryor (Inactive)
added a comment - I have tried to submit an enquiry into Willerby but it states it unable to verify the serial number I have sent an e-mail over to willerby to see if they can help.
| Attachment | screenshot-2.jpg [ 62766 ] |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Serial | wb55175/2 | wb5175/2 |
| Status | Awaiting Customer Info [ 10012 ] | Price quoted [ 10014 ] |
| Attachment | 30.05.14 quote from ECS for charge-1298.pdf [ 62902 ] |
Quote to park for the panel is £129.85 plus vat and the delivery charge is £100.00 plus vat
I will e-mail Alan back today
I will e-mail Alan back today
Show
Lorraine Pryor (Inactive)
added a comment - Quote to park for the panel is £129.85 plus vat and the delivery charge is £100.00 plus vat
I will e-mail Alan back today
| Attachment | 30.05.14 e-mail with cost to Alan.jpg [ 62903 ] |
The best price we can get for this panel is £129.85 plus vat, the delivery charge is £100.00 plus vat to site.
Show
Lorraine Pryor (Inactive)
added a comment - The best price we can get for this panel is £129.85 plus vat, the delivery charge is £100.00 plus vat to site.
07711919570 Alan
Show
Lorraine Pryor (Inactive)
added a comment - 07711919570 Alan
| Description |
|
07711919570 Alan |
| Attachment | 04.06.14 ECS order for charge -1298.pdf [ 63339 ] |
| Attachment | 16.06.14.jpg [ 64336 ] |
| Attachment | esc re dates.jpg [ 64337 ] |
| Attachment | 16.06.14 sage no.jpg [ 64341 ] |
| ID Number | AS8725/5041 | |
| Order No | AS8725/5041 |
| Status | Price quoted [ 10014 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts Expected | 23/Jun/14 | |
| Parts ordered | 09/Dec/13 1:41 PM | 04/Jun/14 11:05 AM |
| Parts_Delivered_to | Direct to Park [ 10850 ] |
ECS have replied to say "We will have later next week for Delivery the week after"
I tried to call Alan today to take payment but the phone couldn't take calls and it states that it will send him a text with our telephone no to say that we have called.
I will drop him an e-mail to update him
I tried to call Alan today to take payment but the phone couldn't take calls and it states that it will send him a text with our telephone no to say that we have called.
I will drop him an e-mail to update him
Show
Lorraine Pryor (Inactive)
added a comment - - edited ECS have replied to say "We will have later next week for Delivery the week after"
I tried to call Alan today to take payment but the phone couldn't take calls and it states that it will send him a text with our telephone no to say that we have called.
I will drop him an e-mail to update him
| Attachment | 16.06.14 email to alan.jpg [ 64342 ] |
| Attachment | 16.06.14 sage invoice.jpg [ 64370 ] |
Paid in full - Invoice sent to park today
Show
Lorraine Pryor (Inactive)
added a comment - Paid in full - Invoice sent to park today
| Sage_Invoice | 460764 |
Alan has called me to say that he still hasn't received this panel,I have dropped an e-mail to Shaun to see when it might arrive?
No waiting for a reply.
I have called the park back and left a message to say that they aren't answer the calls so I have dropped them an e-mail.
No waiting for a reply.
I have called the park back and left a message to say that they aren't answer the calls so I have dropped them an e-mail.
Show
Lorraine Pryor (Inactive)
added a comment - Alan has called me to say that he still hasn't received this panel,I have dropped an e-mail to Shaun to see when it might arrive?
No waiting for a reply.
I have called the park back and left a message to say that they aren't answer the calls so I have dropped them an e-mail.
| Attachment | 14.07.14 email to shaun.jpg [ 66718 ] |
| Attachment | screenshot-3.jpg [ 66719 ] |
I was off yesterday and ECS have delivered the panel to Winkleigh, I have e-mail Shaun to say that this should of gone direct to Kernow.
Ive also called him to talk to him about this, he said we need to let him know its to go direct to the park. I did advise him that it does state over the order that this was to go to the park.
Shaun said he will have to collect it from us and then take it to the park, it might be next week he is not sure yet but will let us know.
I have called Alan Hunt at the park to let him know what has happened, I said once we know a date from Shaun I will update him no 01736 711717.
Ive also called him to talk to him about this, he said we need to let him know its to go direct to the park. I did advise him that it does state over the order that this was to go to the park.
Shaun said he will have to collect it from us and then take it to the park, it might be next week he is not sure yet but will let us know.
I have called Alan Hunt at the park to let him know what has happened, I said once we know a date from Shaun I will update him no 01736 711717.
Show
Lorraine Pryor (Inactive)
added a comment - I was off yesterday and ECS have delivered the panel to Winkleigh, I have e-mail Shaun to say that this should of gone direct to Kernow.
Ive also called him to talk to him about this, he said we need to let him know its to go direct to the park. I did advise him that it does state over the order that this was to go to the park.
Shaun said he will have to collect it from us and then take it to the park, it might be next week he is not sure yet but will let us know.
I have called Alan Hunt at the park to let him know what has happened, I said once we know a date from Shaun I will update him no 01736 711717.
| Attachment | 22.7.14.jpg [ 67433 ] |
Sent email to Shaun trying to get a date when the panel will be collected from here and taken to site
Show
Maureen Hooper (Inactive)
added a comment - Sent email to Shaun trying to get a date when the panel will be collected from here and taken to site
| Attachment | 24.7.14.jpg [ 67630 ] |
Mr Hunt has called twice asking for a date for the panel to be delivered or crated up and sent by courier to site as he needs to get it fitted over the weekend due to the van being let next week. I have tried phoning Shaun but got no answer so I have now sent an email requesting a call back. This was sent with a 'high importance' flag on it
Show
Maureen Hooper (Inactive)
added a comment - - edited Mr Hunt has called twice asking for a date for the panel to be delivered or crated up and sent by courier to site as he needs to get it fitted over the weekend due to the van being let next week. I have tried phoning Shaun but got no answer so I have now sent an email requesting a call back. This was sent with a 'high importance' flag on it
Phoned ecs and left a message on the ansafone @ 11.50. Phoned again at 12.44 still not reply so left another message on ansafone
Show
Maureen Hooper (Inactive)
added a comment - Phoned ecs and left a message on the ansafone @ 11.50. Phoned again at 12.44 still not reply so left another message on ansafone
Emailed ecs at 12.15, no response yet 12.45
Show
Maureen Hooper (Inactive)
added a comment - Emailed ecs at 12.15, no response yet 12.45
Ash called from ecs to say there are no deliveries as far down as Penzance so does not know when the panel will be collected.
Show
Maureen Hooper (Inactive)
added a comment - Ash called from ecs to say there are no deliveries as far down as Penzance so does not know when the panel will be collected.
Phoned Shaun (who is on holiday) to say that delivery was requested to site with initial order, so it is down to ecs to get the panel to Kernow. He is going to ring Ash at ecs. I have left 2 messages for Ash to ring me asap. No response yet.
Show
Maureen Hooper (Inactive)
added a comment - Phoned Shaun (who is on holiday) to say that delivery was requested to site with initial order, so it is down to ecs to get the panel to Kernow. He is going to ring Ash at ecs. I have left 2 messages for Ash to ring me asap. No response yet.
Panel was crated and sent out Friday 25.7.14 to arrive by Monday 28.7.14
Show
Maureen Hooper (Inactive)
added a comment - Panel was crated and sent out Friday 25.7.14 to arrive by Monday 28.7.14
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Parts Dispatched [ 10016 ] |
| Workflow | Copy of New Chargeable Parts [ 107864 ] | Chargeable Parts ver 2.0 [ 114509 ] |
| Park_Company | Kernow Caravans (654) |
| Park_Key_Account | false | |
| Park_Postcode | TR20 8LD | |
| Park_Code | Kern01 | |
| Park_Address2 | Long Rock | |
| Park_City | Penzance | |
| Park_Address | Varfell Park |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Parts Dispatched [ 10016 ] | Invoiced [ 10013 ] |
| Status | Invoiced [ 10013 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Phone |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
22m 14s | 1 | Lorraine Pryor (Inactive) | 29/May/14 11:50 AM | |||||
|
1d 51m | 1 | Lorraine Pryor (Inactive) | 30/May/14 12:41 PM | |||||
|
16d 21h 23m | 1 | Lorraine Pryor (Inactive) | 16/Jun/14 10:05 AM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 16/Jun/14 10:05 AM | |||||
|
39s | 1 | Lorraine Pryor (Inactive) | 16/Jun/14 10:06 AM | |||||
|
40d 5h 42m | 1 | Maureen Hooper (Inactive) | 26/Jul/14 3:49 PM | |||||
|
2s | 1 | Maureen Hooper (Inactive) | 26/Jul/14 3:49 PM | |||||
|
114d 2h 18m | 1 | Lorraine Pryor (Inactive) | 17/Nov/14 5:07 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 17/Nov/14 5:07 PM |
I will also try Willerby