Details
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Type:
Chargeable (6 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Part Number:1708880 main bedr oom wardrobe size 1793 x 396 price £106.09 plus vat
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Part Number 2:1708882 cupboard door above bed £41.14 and 1708881 £143.85 size 1793 x 496mm
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Plot:Plot 28
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Serial:001988H
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Manufacturer:swift
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Model:moselle
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Year:2007
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Size:38x12
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ID Number:SBH001383
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Status Colour:
Complete
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Order No:AS9608/5041
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Stock_Number:26643
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Park_Company:Wilksworth Farm Caravan Park
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Park_Postcode:BH21 4HW
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Park_Phone:01202885467
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Park_Email:ww.reception@shorefield.co.uk / Leanne.Buckingham@shorefield.co.uk
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Park_Code:WILK01
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Additional Contact Details:
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Park_Key_Account:No
Description
The doors and sizes required for the above van are as follows.
Main Bedroom,
Wardobe doors 40cms x 180cms x 2
Cupboard above the bed 54.5cms x 44.5cms x 1
Twin bedroom,
Wardrobe door 40cms x 180cms x 1
Main Bedroom,
Wardobe doors 40cms x 180cms x 2
Cupboard above the bed 54.5cms x 44.5cms x 1
Twin bedroom,
Wardrobe door 40cms x 180cms x 1
1. |
Update Customer |  |
Complete | Claire Folland | |
2. |
Check Parts | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Ext Doors & Windows (4 weeks) [ 4 ] | Chargeable (6 weeks) [ 14 ] |
| Description | Park have called to advise the customer has received a quote from us to repair the twin bedroom window, since he has had the van the window has leaked, the customer does not understand why he should pay for this to be repaired, will submit into swift |
The doors and sizes required for the above van are as follows.
Main Bedroom, Wardobe doors 40cms x 180cms x 2 Cupboard above the bed 54.5cms x 44.5cms x 1 Twin bedroom, Wardrobe door 40cms x 180cms x 1 |
| Due Date | 07/Nov/14 | 10/Jun/15 |
| Manufacturer | swift | |
| ID Number | SBH004084 | |
| Plot | Plot 28 | |
| Serial | 6750h | 001988H |
| Hire_or_Retail | Retail [ 10251 ] | |
| Year | 2007 | |
| Additional Contact Details |
Ray Lovell.
Wilksworth Farm Caravan Park Cranborne Road, Wimborne, BH21 4HW 01202 885467 www.wilksworthfarmcaravanpark.co.uk |
|
| Category | Undecided [ 10040 ] | Parts Only [ 10044 ] |
| Attachment | 29.04.15 email from park.jpg [ 89140 ] |
| Project | Swift [ 10018 ] | Chargeable Parts [ 10030 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.2 [ 161822 ] | Chargeable Parts ver 2.0 [ 161823 ] |
| Category | Parts Only [ 10044 ] | |
| Times Scheduled | 0 |
| ID Number | SBH001383 |
| Attachment | 29.04.15 PER.jpg [ 89142 ] |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | 29.04.15.jpg [ 89143 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
This worksheet has been given to Keith, he will be in the area on Thursday
Show
Adrienne Barwell (Inactive)
added a comment - This worksheet has been given to Keith, he will be in the area on Thursday
| Attachment | 06.05.15 swift response to my PER.jpg [ 89927 ] |
The cost of the following is
Main Bedroom Wardrobe doors size is 1793 x 396 mm cost each door is £106.09 plus vat
Cupboard above the bed size 446 x 546mm is £41.14 plus vat
Twin bedroom Wardrobe door size 1793 x 496 mm cost each £143.85 plus vat
Swift don’t hold these parts in stock and they would have to be ordered in these can take up to 4 weeks, and no returnable.
The delivery charge is £61.60 plus vat.
This has been quoted to the park by email
Main Bedroom Wardrobe doors size is 1793 x 396 mm cost each door is £106.09 plus vat
Cupboard above the bed size 446 x 546mm is £41.14 plus vat
Twin bedroom Wardrobe door size 1793 x 496 mm cost each £143.85 plus vat
Swift don’t hold these parts in stock and they would have to be ordered in these can take up to 4 weeks, and no returnable.
The delivery charge is £61.60 plus vat.
This has been quoted to the park by email
Show
Lorraine Pryor (Inactive)
added a comment - The cost of the following is
Main Bedroom Wardrobe doors size is 1793 x 396 mm cost each door is £106.09 plus vat
Cupboard above the bed size 446 x 546mm is £41.14 plus vat
Twin bedroom Wardrobe door size 1793 x 496 mm cost each £143.85 plus vat
Swift don’t hold these parts in stock and they would have to be ordered in these can take up to 4 weeks, and no returnable.
The delivery charge is £61.60 plus vat.
This has been quoted to the park by email
| Part Number 2 | 1708882 cupboard door above bed £41.14 and 1708881 £143.85 size 1793 x 496mm | |
| Part Number | 1708880 main bedr oom wardrobe size 1793 x 396 price £106.09 plus vat |
| Status | Awaiting Customer Info [ 10012 ] | Price quoted [ 10014 ] |
| Status | Price quoted [ 10014 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Still not heard back from park, will leave open a bit longer.
Show
Lorraine Pryor (Inactive)
added a comment - Still not heard back from park, will leave open a bit longer.
Not heard back from the park so I will close this off .
Show
Lorraine Pryor (Inactive)
added a comment - Not heard back from the park so I will close this off .
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Parts Dispatched [ 10016 ] |
| Status | Parts Dispatched [ 10016 ] | Invoiced [ 10013 ] |
| Status | Invoiced [ 10013 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Attachment | Email from park.jpg [ 99335 ] |
Email received from park advising they wish to put off work until after the customer has been to the Beaulieu show.
Show
Karen Watson (Inactive)
added a comment - - edited Email received from park advising they wish to put off work until after the customer has been to the Beaulieu show.
Karen has close this off as the site has request this.
Show
Lorraine Pryor (Inactive)
added a comment - Karen has close this off as the site has request this.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Open [ 1 ] |
| Attachment | 23.09.15 Email from park.jpg [ 102168 ] |
Further email from park dated 23.09.15 advising that they have spoken to their customer and "he would like to go ahead with only the 2 main bedroom wardrobe doors at a cost of (£106.09 + VAT) per door."
Queried with park if they will be paying or the customer
Queried with park if they will be paying or the customer
Show
Karen Watson (Inactive)
added a comment - - edited Further email from park dated 23.09.15 advising that they have spoken to their customer and "he would like to go ahead with only the 2 main bedroom wardrobe doors at a cost of (£106.09 + VAT) per door."
Queried with park if they will be paying or the customer
| Attachment | Email to park.jpg [ 102169 ] |
| Attachment | Email from & reply to park.jpg [ 102394 ] |
Email from park confirming that they customer will be paying, so replied that we need the customer to call us to make a full, advance payment before we are able to order the parts for him and asked if they could get the customer to call us with his card details.
Show
Karen Watson (Inactive)
added a comment - Email from park confirming that they customer will be paying, so replied that we need the customer to call us to make a full, advance payment before we are able to order the parts for him and asked if they could get the customer to call us with his card details.
| Status | Open [ 1 ] | Price quoted [ 10014 ] |
| Status | Price quoted [ 10014 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Cheque for £254.61 received from customer - passed cheque to Ellie to invoice.
Show
Karen Watson (Inactive)
added a comment - Cheque for £254.61 received from customer - passed cheque to Ellie to invoice.
| Order No | AS9608/5041 |
Ordered doors from Swift - AS9608/5041
Show
Karen Watson (Inactive)
added a comment - Ordered doors from Swift - AS9608/5041
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | Order confirmation.jpg [ 102929 ] |
| Attachment | Email to park.jpg [ 102930 ] |
Email sent to park, confirming cheque received from Mr & Mrs Catt and we have ordered the doors for them today.
Show
Karen Watson (Inactive)
added a comment - Email sent to park, confirming cheque received from Mr & Mrs Catt and we have ordered the doors for them today.
I have invoiced this - 464208
Sent a copy to the park and marked 'payment received with thanks'
Sent a copy to the park and marked 'payment received with thanks'
Show
Ellie W (Inactive)
added a comment - I have invoiced this - 464208
Sent a copy to the park and marked 'payment received with thanks'
Reply received from Swift that they cannot deliver earlier and cannot amend delivery address without chassis no.!!! Responded by providing chassis number and requested they now amend delivery address.
Show
Karen Watson (Inactive)
added a comment - Reply received from Swift that they cannot deliver earlier and cannot amend delivery address without chassis no.!!! Responded by providing chassis number and requested they now amend delivery address.
| Attachment | Message from Swift.jpg [ 103227 ] |
| Attachment | Email from Swift.jpg [ 103228 ] |
Confirmation received from Swift delivery address amended and connect showing part despatched 14.10.15
Show
Karen Watson (Inactive)
added a comment - - edited Confirmation received from Swift delivery address amended and connect showing part despatched 14.10.15
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Attachment | screenshot-1.jpg [ 105661 ] |
| Status | Parts Recieved [ 10003 ] | Parts Dispatched [ 10016 ] |
| Assignee | Claire Folland [ claire ] | Lorraine Pryor [ lorraine ] |
| Status | Parts Dispatched [ 10016 ] | Invoiced [ 10013 ] |
Looking at Claim part have been sent direct and Ellie has invoice this
Show
Lorraine Pryor (Inactive)
added a comment - Looking at Claim part have been sent direct and Ellie has invoice this
| Status | Invoiced [ 10013 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
Received swift invoice - I have already invoiced the park for this
Will complete delivery on sage
Will complete delivery on sage
Show
Ellie W (Inactive)
added a comment - Received swift invoice - I have already invoiced the park for this
Will complete delivery on sage
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 42s | 1 | Lorraine Pryor (Inactive) | 29/Apr/15 10:09 AM | |||||
|
7d 5h 29m | 1 | Lorraine Pryor (Inactive) | 06/May/15 3:39 PM | |||||
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79d 10m | 1 | Karen Watson (Inactive) | 26/Sep/15 3:52 PM | |||||
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2d 21h 58m | 1 | Karen Watson (Inactive) | 29/Sep/15 1:51 PM | |||||
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6d 21h 53m | 2 | Karen Watson (Inactive) | 29/Sep/15 1:51 PM | |||||
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7s | 2 | Karen Watson (Inactive) | 29/Sep/15 1:51 PM | |||||
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65d 3h 57m | 2 | Karen Watson (Inactive) | 07/Oct/15 3:39 PM | |||||
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32d 23h 39m | 2 | Lorraine Pryor (Inactive) | 09/Nov/15 2:18 PM | |||||
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2m 30s | 2 | Lorraine Pryor (Inactive) | 09/Nov/15 2:21 PM | |||||
|
14s | 2 | Lorraine Pryor (Inactive) | 09/Nov/15 2:21 PM | |||||
|
27s | 2 | Lorraine Pryor (Inactive) | 09/Nov/15 2:21 PM | |||||
|
3777d 5h 12m | 6 | 13/Mar/26 7:34 PM |
