Details
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Type:
Hob (2 Weeks)
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Status: Awaiting Customer Info
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Plot:33
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Serial:2031244
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Model:wimbledon
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Year:2024
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Size:40x12
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ID Number:W0238567
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Status Colour:
Awaiting Customer Info
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Stock_Number:41877
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Park_Company:3T Water sports
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Park_Postcode:OX29 7QW
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Park_Contact:Anna Horn
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Park_Phone:01865 300621
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Park_Email:enquiries@3twatersports.co.uk
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Park_Code:3TWA01
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Park_Key_Account:No
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - The grill burner won’t stay lit | the front hob burner is erratic ’ and has melted the metal burner plate |
Hide
Claire Folland
added a comment -
Permalink
received email from park, waiting for serial number for oven
Show
Claire Folland
added a comment - received email from park, waiting for serial number for oven
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
Hi Claire,
The model for the cooker is:
The serial number is: EO44AB6000590 and it is a SOK17 XXX Series Cosina – together with images.
I look forward to hearing from you.
Kind regards,
Anna
The model for the cooker is:
The serial number is: EO44AB6000590 and it is a SOK17 XXX Series Cosina – together with images.
I look forward to hearing from you.
Kind regards,
Anna
Show
Claire Folland
added a comment - Hi Claire,
The model for the cooker is:
The serial number is: EO44AB6000590 and it is a SOK17 XXX Series Cosina – together with images.
I look forward to hearing from you.
Kind regards,
Anna
| Attachment | Screenshot 2025-09-02 153736.png [ 407572 ] |
submitted into ABI
Show
Claire Folland
added a comment - submitted into ABI
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| ID Number | W0238567 |
Good Afternoon,
Claim Number: W0238567
We have now referred the following issue(s) to our supplier.
1. W0238567 The grill burner won’t stay lit
2. W0238567 the front hob burner is erratic ’ and has melted the metal burner plate
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Claim Number: W0238567
We have now referred the following issue(s) to our supplier.
1. W0238567 The grill burner won’t stay lit
2. W0238567 the front hob burner is erratic ’ and has melted the metal burner plate
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Afternoon,
Claim Number: W0238567
We have now referred the following issue(s) to our supplier.
1. W0238567 The grill burner won’t stay lit
2. W0238567 the front hob burner is erratic ’ and has melted the metal burner plate
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
| Attachment | Screenshot 2025-09-02 164657.png [ 407577 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | Screenshot 2025-11-27 142637.png [ 410836 ] |
| Project | ABI [ 10014 ] | Chargeable Parts [ 10030 ] |
| Key | ABI-30834 | CHARGE-5902 |
| Issue Type | Grill [ 100 ] | Hob (2 Weeks) [ 22 ] |
| Workflow | Manufacturers ver 2.2 [ 262980 ] | Chargeable Parts ver 2.0 [ 264364 ] |
| Status | Worksheet Issued [ 10004 ] | Awaiting Customer Info [ 10012 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | |
| Invoice_Received | No [ 10860 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
59s | 1 | Claire Folland | 28/Aug/25 11:28 AM | |||||
|
5d 4h 9m | 1 | Claire Folland | 02/Sep/25 3:38 PM | |||||
|
1h 8m | 1 | Claire Folland | 02/Sep/25 4:47 PM | |||||
|
66d 9h 46m | 1 | 08/Nov/25 1:34 AM | ||||||
|
144d 13h 6m | 1 | Duncan Thomson | 01/Apr/26 3:40 PM |
