Good Will
  1. Good Will
  2. GW-10296

Quote to repair transport damage parts

        Details

        • Type: Parts required Parts required
        • Status: Engineer Scheduled
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Code:
          DURD01
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Phone:
          01929400200
        • Plot:
          b10
        • ID Number:
          2023
        • Model:
          Sahara
        • Stock_Number:
          40238
        • Serial:
          AT026371/15
        • Status Colour:
          Engineer Scheduled Engineer Scheduled

          Description

          Good Morning,

          We have just received Atlas Sahara AT26371/15 but it has some transport damage.

          Gas flue cracked
          Front corner damaged RHS
          External vents damaged
          Side drain pipes

          Kind Regards,

          Ellie Jones
          1. PDF File
            QUOT-3842.pdf
            185 kB
            Duncan Thomson
          1. Parts Enquiry.png
            195 kB
          2. Parts Enquiry.png
            76 kB
          3. Parts Ordered.png
            70 kB
          4. PHOTO-2023-11-02-11-15-53.jpg
            611 kB
          5. PHOTO-2023-11-02-11-15-57.jpg
            427 kB
          6. PHOTO-2023-11-02-11-16-01.jpg
            632 kB
          7. PHOTO-2023-11-02-11-16-05.jpg
            328 kB
          8. Quote sent.png
            84 kB

            Activity

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            4 older comments
            Hide
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            Duncan Thomson added a comment -
            Ordered bargeboard from Atlas
            Show
            Duncan Thomson added a comment - Ordered bargeboard from Atlas
            Hide
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            Duncan Thomson added a comment -
            Hi Duncan
            As discussed please can you order the parts for this one as Matt has offered to cover the cost

            Thanks
            Claire

            From: Matt Steele <Matt.Steele@surfbay.co.uk>
            Sent: Thursday, February 1, 2024 4:16 PM
            To: Claire Folland <Claire.Folland@surfbay.co.uk>; Joe Watchman <Joe.Watchman@lulworth.com>
            Subject: FW: Sahara AT026341/14- Durdle Door

            Hi Both

            I am happy to cover the cost of this Joe. It’s the right thing to do as like you said, we organised the transport. Claire please go ahead and order the parts in and schedule one of our engineers to attend please.

            Many Thanks


            Kind Regards

            Matt Steele

            Group Sales Manager
            07483159859

            From: Joe Watchman <Joe.Watchman@lulworth.com>
            Sent: Thursday, February 1, 2024 3:05 PM
            To: Claire Folland <Claire.Folland@surfbay.co.uk>
            Cc: Matt Steele <Matt.Steele@surfbay.co.uk>; Janine Hocking <Janine.Hocking@lulworth.com>
            Subject: FW: Sahara AT026341/14- Durdle Door

            Hi,

            I understand that this transporter no longer trades? Is this correct?

            We booked this transport in with you guys so can this please be sorted?

            If not it might be worth looking organising to send this one back as we don’t want a damaged caravan!

            Thanks,

            Joe
            Show
            Duncan Thomson added a comment - Hi Duncan As discussed please can you order the parts for this one as Matt has offered to cover the cost Thanks Claire From: Matt Steele < Matt.Steele@surfbay.co.uk > Sent: Thursday, February 1, 2024 4:16 PM To: Claire Folland < Claire.Folland@surfbay.co.uk >; Joe Watchman < Joe.Watchman@lulworth.com > Subject: FW: Sahara AT026341/14- Durdle Door Hi Both I am happy to cover the cost of this Joe. It’s the right thing to do as like you said, we organised the transport. Claire please go ahead and order the parts in and schedule one of our engineers to attend please. Many Thanks Kind Regards Matt Steele Group Sales Manager 07483159859 From: Joe Watchman < Joe.Watchman@lulworth.com > Sent: Thursday, February 1, 2024 3:05 PM To: Claire Folland < Claire.Folland@surfbay.co.uk > Cc: Matt Steele < Matt.Steele@surfbay.co.uk >; Janine Hocking < Janine.Hocking@lulworth.com > Subject: FW: Sahara AT026341/14- Durdle Door Hi, I understand that this transporter no longer trades? Is this correct? We booked this transport in with you guys so can this please be sorted? If not it might be worth looking organising to send this one back as we don’t want a damaged caravan! Thanks, Joe
            Hide
            Permalink
            Duncan Thomson added a comment -
            Moved this to GW and ordered parts required as WS Transport have stopped trading we are now covering the cost of the repair.
            Show
            Duncan Thomson added a comment - Moved this to GW and ordered parts required as WS Transport have stopped trading we are now covering the cost of the repair.
            Hide
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            James Eginton added a comment -
            Parts arrived and placed on rack, worksheet issued.
            Show
            James Eginton added a comment - Parts arrived and placed on rack, worksheet issued.
            Hide
            Permalink
            Claire Folland added a comment -
            Complete by Duncan 2-5-24
            Show
            Claire Folland added a comment - Complete by Duncan 2-5-24

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