Good Will
  1. Good Will
  2. GW-10296

Quote to repair transport damage parts

        Details

        • Type: Parts required Parts required
        • Status: Engineer Scheduled
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Code:
          DURD01
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Phone:
          01929400200
        • Plot:
          b10
        • ID Number:
          2023
        • Model:
          Sahara
        • Stock_Number:
          40238
        • Serial:
          AT026371/15
        • Status Colour:
          Engineer Scheduled Engineer Scheduled

          Description

          Good Morning,

          We have just received Atlas Sahara AT26371/15 but it has some transport damage.

          Gas flue cracked
          Front corner damaged RHS
          External vents damaged
          Side drain pipes

          Kind Regards,

          Ellie Jones
          1. PDF File
            QUOT-3842.pdf
            185 kB
            Duncan Thomson
          1. Parts Enquiry.png
            195 kB
          2. Parts Enquiry.png
            76 kB
          3. Parts Ordered.png
            70 kB
          4. PHOTO-2023-11-02-11-15-53.jpg
            611 kB
          5. PHOTO-2023-11-02-11-15-57.jpg
            427 kB
          6. PHOTO-2023-11-02-11-16-01.jpg
            632 kB
          7. PHOTO-2023-11-02-11-16-05.jpg
            328 kB
          8. Quote sent.png
            84 kB

            Activity

            Ascending order - Click to sort in descending order
            Duncan Thomson created issue -
            Duncan Thomson made changes -
            Field Original Value New Value
            Park_Contact becky
            Park_Postcode BH20 5PU
            Park_Email  Rosie.Lees@lulworth.com
            Park_Phone 01929400200
            Park_Code DURD01
            Park_Key_Account Yes
            Park_Address2 Lulworth Cove
            Park_City Wareham
            Park_Address Durdle Door Caravan Park
            Duncan Thomson made changes -
            ID Number 2018 2023
            Duncan Thomson made changes -
            Size 41x14
            Duncan Thomson made changes -
            Description Good Morning,

            We have just received Atlas Sahara AT26371/15 but it has some transport damage.

            Gas flue cracked
            Front corner damaged RHS
            External vents damaged
            Side drain pipes

            Kind Regards,

            Ellie Jones
            Duncan Thomson made changes -
            Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
            Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
            Duncan Thomson made changes -
            Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
            Duncan Thomson made changes -
            Attachment PHOTO-2023-11-02-11-15-53.jpg [ 368729 ]
            Attachment PHOTO-2023-11-02-11-15-57.jpg [ 368730 ]
            Attachment PHOTO-2023-11-02-11-16-01.jpg [ 368731 ]
            Attachment PHOTO-2023-11-02-11-16-05.jpg [ 368732 ]
            Duncan Thomson made changes -
            Attachment Parts Enquiry.png [ 368733 ]
            Duncan Thomson made changes -
            Attachment Parts Enquiry.png [ 368734 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Downpipes
            2 x Black Squareline £24
            Flue Kit £32.53
            100mm white vent £4.50
            Show
            Duncan Thomson added a comment - Downpipes 2 x Black Squareline £24 Flue Kit £32.53 100mm white vent £4.50
            Duncan Thomson made changes -
            Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
            Plot
            Duncan Thomson made changes -
            Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            PER Sent to Atlas
            Show
            Duncan Thomson added a comment - PER Sent to Atlas
            Hide
            Permalink
            Duncan Thomson added a comment -
            The cost of the bargeboard inc delivery only & VAT only is £386.95
            Show
            Duncan Thomson added a comment - The cost of the bargeboard inc delivery only & VAT only is £386.95
            Hide
            Permalink
            Duncan Thomson added a comment -
            1 engineer 4 hours
            Show
            Duncan Thomson added a comment - 1 engineer 4 hours
            Duncan Thomson made changes -
            Attachment QUOT-3842.pdf [ 369234 ]
            Duncan Thomson made changes -
            Attachment Quote sent.png [ 369235 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Quote sent
            Show
            Duncan Thomson added a comment - Quote sent
            Duncan Thomson made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Manufacturer Atlas
            Duncan Thomson made changes -
            Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
            Duncan Thomson made changes -
            Attachment Parts Ordered.png [ 373771 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Ordered bargeboard from Atlas
            Show
            Duncan Thomson added a comment - Ordered bargeboard from Atlas
            Hide
            Permalink
            Duncan Thomson added a comment -
            Hi Duncan
            As discussed please can you order the parts for this one as Matt has offered to cover the cost

            Thanks
            Claire

            From: Matt Steele <Matt.Steele@surfbay.co.uk>
            Sent: Thursday, February 1, 2024 4:16 PM
            To: Claire Folland <Claire.Folland@surfbay.co.uk>; Joe Watchman <Joe.Watchman@lulworth.com>
            Subject: FW: Sahara AT026341/14- Durdle Door

            Hi Both

            I am happy to cover the cost of this Joe. It’s the right thing to do as like you said, we organised the transport. Claire please go ahead and order the parts in and schedule one of our engineers to attend please.

            Many Thanks


            Kind Regards

            Matt Steele

            Group Sales Manager
            07483159859

            From: Joe Watchman <Joe.Watchman@lulworth.com>
            Sent: Thursday, February 1, 2024 3:05 PM
            To: Claire Folland <Claire.Folland@surfbay.co.uk>
            Cc: Matt Steele <Matt.Steele@surfbay.co.uk>; Janine Hocking <Janine.Hocking@lulworth.com>
            Subject: FW: Sahara AT026341/14- Durdle Door

            Hi,

            I understand that this transporter no longer trades? Is this correct?

            We booked this transport in with you guys so can this please be sorted?

            If not it might be worth looking organising to send this one back as we don’t want a damaged caravan!

            Thanks,

            Joe
            Show
            Duncan Thomson added a comment - Hi Duncan As discussed please can you order the parts for this one as Matt has offered to cover the cost Thanks Claire From: Matt Steele < Matt.Steele@surfbay.co.uk > Sent: Thursday, February 1, 2024 4:16 PM To: Claire Folland < Claire.Folland@surfbay.co.uk >; Joe Watchman < Joe.Watchman@lulworth.com > Subject: FW: Sahara AT026341/14- Durdle Door Hi Both I am happy to cover the cost of this Joe. It’s the right thing to do as like you said, we organised the transport. Claire please go ahead and order the parts in and schedule one of our engineers to attend please. Many Thanks Kind Regards Matt Steele Group Sales Manager 07483159859 From: Joe Watchman < Joe.Watchman@lulworth.com > Sent: Thursday, February 1, 2024 3:05 PM To: Claire Folland < Claire.Folland@surfbay.co.uk > Cc: Matt Steele < Matt.Steele@surfbay.co.uk >; Janine Hocking < Janine.Hocking@lulworth.com > Subject: FW: Sahara AT026341/14- Durdle Door Hi, I understand that this transporter no longer trades? Is this correct? We booked this transport in with you guys so can this please be sorted? If not it might be worth looking organising to send this one back as we don’t want a damaged caravan! Thanks, Joe
            Duncan Thomson made changes -
            Project Quotes [ 10020 ] Good Will [ 10454 ]
            Key QUOT-3842 GW-10296
            Workflow Quotes ver 3.1 [ 252725 ] Pre-Owned Ver 2.5 [ 254065 ]
            Status Waiting for Customer [ 10350 ] Parts ordered [ 3 ]
            Quote outcome None [ 12253 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Moved this to GW and ordered parts required as WS Transport have stopped trading we are now covering the cost of the repair.
            Show
            Duncan Thomson added a comment - Moved this to GW and ordered parts required as WS Transport have stopped trading we are now covering the cost of the repair.
            Hide
            Permalink
            James Eginton added a comment -
            Parts arrived and placed on rack, worksheet issued.
            Show
            James Eginton added a comment - Parts arrived and placed on rack, worksheet issued.
            James Eginton made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Assignee Duncan Thomson [ duncan ] Claire Folland [ claire ]
            Plot
            James Eginton made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
            Claire Folland made changes -
            Plot Showground e10
            Claire Folland made changes -
            Plot e10 b10
            Hide
            Permalink
            Claire Folland added a comment -
            Complete by Duncan 2-5-24
            Show
            Claire Folland added a comment - Complete by Duncan 2-5-24
            made changes -
            Times Scheduled 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Charleen Sibley [ charleen sibley ] James Eginton [ james ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Assessment Sheet Issued Assessment Sheet Issued
            		3m 42s 1 Duncan Thomson 02/Nov/23 2:44 PM
            Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
            		11m 40s 1 Duncan Thomson 02/Nov/23 2:56 PM
            Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
            		4s 1 Duncan Thomson 02/Nov/23 2:56 PM
            Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
            		6d 5h 33m 1 Duncan Thomson 08/Nov/23 8:29 PM
            Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
            		2s 1 Duncan Thomson 08/Nov/23 8:29 PM
            Waiting for Customer Waiting for Customer Parts ordered Parts ordered
            		85d 13h 32m 1 Duncan Thomson 02/Feb/24 10:01 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		48d 5h 33m 1 James Eginton 21/Mar/24 3:35 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		4s 1 James Eginton 21/Mar/24 3:35 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		424d 16h 49m 1 20/May/25 9:24 AM

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                • Created:
                  Updated: