Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Park_Company:South Bay Holiday Park
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Park_Code:SOUT10
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Park_Postcode:TQ5 9QW
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Park_Contact:James Adkins
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Park_Email:southbay-sales@jfhols.co.uk
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Park_Phone:01803853004
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Plot:A9
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ID Number:W0218421
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Model:coworth
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Stock_Number:38513
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Serial:2011246
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Size:36x12
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Status Colour:
Resolved
Activity
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Claire Folland
added a comment -
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received email from park, waiting for customer name and date of sale
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Claire Folland
added a comment - received email from park, waiting for customer name and date of sale
submitted into ABI
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Claire Folland
added a comment - submitted into ABI
Good Morning,
Claim Number: W0218421
We are unable to progress with this warranty claim in regards to the following van, please see attachment for details.
SOUTH BAY HOLIDAY PARK
ST. MARYS ROAD
BRIXHAM
DEVON
TQ5 9QW
Model: COWORTH DEL 36.12(3B) 2021
Serial Number: 2011246
The following issues have been rejected:
1.The carpet in the lounge looks like it has been cut too short and doesn’t meet the carpet grip *** NO LONGER COVERED UNDER WARRANTY. VAN LEFT AND SOLD IN 2021, IF THIS WAS CUT SHORT IT WOULD HAVE BEEN AN ISSUE IN 2021 ***
2.The owner believes there is an issue with water getting into the van as a lot of his stuff had mould on it after being stored in underneath the sofa *** REJECTED - CONDENSATION, SOFA AREA IS NOT DESIGNED FOR STORAGE, IT HAS TO BE LEFT EMPTY FOR VENTILATION ***
If you have any further queries, please contact ABI clearly stating the claim number or serial number of the van.
Kind Regards,
ABI Warranty Team
advised park
Claim Number: W0218421
We are unable to progress with this warranty claim in regards to the following van, please see attachment for details.
SOUTH BAY HOLIDAY PARK
ST. MARYS ROAD
BRIXHAM
DEVON
TQ5 9QW
Model: COWORTH DEL 36.12(3B) 2021
Serial Number: 2011246
The following issues have been rejected:
1.The carpet in the lounge looks like it has been cut too short and doesn’t meet the carpet grip *** NO LONGER COVERED UNDER WARRANTY. VAN LEFT AND SOLD IN 2021, IF THIS WAS CUT SHORT IT WOULD HAVE BEEN AN ISSUE IN 2021 ***
2.The owner believes there is an issue with water getting into the van as a lot of his stuff had mould on it after being stored in underneath the sofa *** REJECTED - CONDENSATION, SOFA AREA IS NOT DESIGNED FOR STORAGE, IT HAS TO BE LEFT EMPTY FOR VENTILATION ***
If you have any further queries, please contact ABI clearly stating the claim number or serial number of the van.
Kind Regards,
ABI Warranty Team
advised park
Show
Claire Folland
added a comment - Good Morning,
Claim Number: W0218421
We are unable to progress with this warranty claim in regards to the following van, please see attachment for details.
SOUTH BAY HOLIDAY PARK
ST. MARYS ROAD
BRIXHAM
DEVON
TQ5 9QW
Model: COWORTH DEL 36.12(3B) 2021
Serial Number: 2011246
The following issues have been rejected:
1.The carpet in the lounge looks like it has been cut too short and doesn’t meet the carpet grip *** NO LONGER COVERED UNDER WARRANTY. VAN LEFT AND SOLD IN 2021, IF THIS WAS CUT SHORT IT WOULD HAVE BEEN AN ISSUE IN 2021 ***
2.The owner believes there is an issue with water getting into the van as a lot of his stuff had mould on it after being stored in underneath the sofa *** REJECTED - CONDENSATION, SOFA AREA IS NOT DESIGNED FOR STORAGE, IT HAS TO BE LEFT EMPTY FOR VENTILATION ***
If you have any further queries, please contact ABI clearly stating the claim number or serial number of the van.
Kind Regards,
ABI Warranty Team
advised park
Hi Claire,
Could I get a quote for a replacement carpet and install it to match, please?
Thanks,
James
Kind Regards,
James Adkins
General Manager
South Bay Holiday Park, TQ5 9QW
John Fowler Holidays Ltd.
Could I get a quote for a replacement carpet and install it to match, please?
Thanks,
James
Kind Regards,
James Adkins
General Manager
South Bay Holiday Park, TQ5 9QW
John Fowler Holidays Ltd.
Show
Claire Folland
added a comment - Hi Claire,
Could I get a quote for a replacement carpet and install it to match, please?
Thanks,
James
Kind Regards,
James Adkins
General Manager
South Bay Holiday Park, TQ5 9QW
John Fowler Holidays Ltd.
Hi Claire,
The best thing we can do is attend as a goodwill job to see if we could provide a repair IE move the threshold or change it to a wider one but anything else would be on a chargeable basis.
Thanks,
Duncan Thomson
Customer Care Engineer
Insurance Quotes & Chargeable Repairs
If you have received this email out of your normal working
hours, there's no expectation for you to respond until
you are next at work. It will have been sent because it fits
with my working pattern.
It's important that we all maintain a healthy work life balance!
The best thing we can do is attend as a goodwill job to see if we could provide a repair IE move the threshold or change it to a wider one but anything else would be on a chargeable basis.
Thanks,
Duncan Thomson
Customer Care Engineer
Insurance Quotes & Chargeable Repairs
If you have received this email out of your normal working
hours, there's no expectation for you to respond until
you are next at work. It will have been sent because it fits
with my working pattern.
It's important that we all maintain a healthy work life balance!
Show
Claire Folland
added a comment - Hi Claire,
The best thing we can do is attend as a goodwill job to see if we could provide a repair IE move the threshold or change it to a wider one but anything else would be on a chargeable basis.
Thanks,
Duncan Thomson
Customer Care Engineer
Insurance Quotes & Chargeable Repairs
If you have received this email out of your normal working
hours, there's no expectation for you to respond until
you are next at work. It will have been sent because it fits
with my working pattern.
It's important that we all maintain a healthy work life balance!
complete by Duncan 6-8-24 replaced carpet threshold
Show
Claire Folland
added a comment - complete by Duncan 6-8-24 replaced carpet threshold