Good Will
  1. Good Will
  2. GW-10407

The carpet in the lounge looks like it has been cut too short and doesn’t meet the carpet grip

        Details

        • Type: Carpets and vinyls (8 weeks) Carpets and vinyls (8 weeks)
        • Status: Resolved
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Park_Company:
           South Bay Holiday Park
        • Park_Code:
          SOUT10
        • Park_Postcode:
          TQ5 9QW
        • Park_Contact:
          James Adkins
        • Park_Email:
          southbay-sales@jfhols.co.uk
        • Park_Phone:
          01803853004
        • Plot:
          A9
        • ID Number:
          W0218421
        • Model:
          coworth
        • Stock_Number:
          38513
        • Serial:
          2011246
        • Size:
          36x12
        • Status Colour:
          Resolved Resolved
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        6. south bay.1.jpg
          1.50 MB

          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Park_Contact David Madgwick
          Park_Postcode TQ5 9QW
          Park_Email southbay-sales@jfhols.co.uk
          Park_Phone 01803853004
          Park_Code SOUT10
          Park_Key_Account Yes
          Park_Address2 St Mary's Road
          Park_City Brixham
          Park_Address South Bay Holiday Park
          Claire Folland made changes -
          Attachment Capture.JPG [ 379276 ]
          Claire Folland made changes -
          Attachment south bay.1.jpg [ 379278 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received email from park, waiting for customer name and date of sale
          Show
          Claire Folland added a comment - received email from park, waiting for customer name and date of sale
          Claire Folland made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Claire Folland made changes -
          Attachment Capture.JPG [ 379280 ]
          Hide
          Permalink
          Claire Folland added a comment -
          submitted into ABI
          Show
          Claire Folland added a comment - submitted into ABI
          Claire Folland made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Claire Folland made changes -
          ID Number W0218421
          Hide
          Permalink
          Claire Folland added a comment -
          Good Morning,
           
          Claim Number: W0218421
           
          We are unable to progress with this warranty claim in regards to the following van, please see attachment for details.
           
          SOUTH BAY HOLIDAY PARK
          ST. MARYS ROAD
          BRIXHAM
          DEVON
          TQ5 9QW
          Model: COWORTH DEL 36.12(3B) 2021
          Serial Number: 2011246
           
          The following issues have been rejected:
           
          1.The carpet in the lounge looks like it has been cut too short and doesn’t meet the carpet grip *** NO LONGER COVERED UNDER WARRANTY. VAN LEFT AND SOLD IN 2021, IF THIS WAS CUT SHORT IT WOULD HAVE BEEN AN ISSUE IN 2021 ***
          2.The owner believes there is an issue with water getting into the van as a lot of his stuff had mould on it after being stored in underneath the sofa *** REJECTED - CONDENSATION, SOFA AREA IS NOT DESIGNED FOR STORAGE, IT HAS TO BE LEFT EMPTY FOR VENTILATION ***
           
          If you have any further queries, please contact ABI clearly stating the claim number or serial number of the van.
           
          Kind Regards,
          ABI Warranty Team
           
          advised park
          Show
          Claire Folland added a comment - Good Morning,   Claim Number: W0218421   We are unable to progress with this warranty claim in regards to the following van, please see attachment for details.   SOUTH BAY HOLIDAY PARK ST. MARYS ROAD BRIXHAM DEVON TQ5 9QW Model: COWORTH DEL 36.12(3B) 2021 Serial Number: 2011246   The following issues have been rejected:   1.The carpet in the lounge looks like it has been cut too short and doesn’t meet the carpet grip *** NO LONGER COVERED UNDER WARRANTY. VAN LEFT AND SOLD IN 2021, IF THIS WAS CUT SHORT IT WOULD HAVE BEEN AN ISSUE IN 2021 *** 2.The owner believes there is an issue with water getting into the van as a lot of his stuff had mould on it after being stored in underneath the sofa *** REJECTED - CONDENSATION, SOFA AREA IS NOT DESIGNED FOR STORAGE, IT HAS TO BE LEFT EMPTY FOR VENTILATION ***   If you have any further queries, please contact ABI clearly stating the claim number or serial number of the van.   Kind Regards, ABI Warranty Team   advised park
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Claire Folland made changes -
          Project ABI [ 10014 ] Good Will [ 10454 ]
          Key ABI-28485 GW-10407
          Workflow Manufacturers ver 2.2 [ 255567 ] Pre-Owned Ver 2.5 [ 255840 ]
          Responsibility Manufacturer Attending [ 10045 ]
          Times Scheduled 0
          Hire_or_Retail Retail [ 10251 ]
          Claire Folland made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Hi Claire,

          Could I get a quote for a replacement carpet and install it to match, please?

          Thanks,

          James

          Kind Regards,

          James Adkins
          General Manager
          South Bay Holiday Park, TQ5 9QW
          John Fowler Holidays Ltd.
          Show
          Claire Folland added a comment - Hi Claire, Could I get a quote for a replacement carpet and install it to match, please? Thanks, James Kind Regards, James Adkins General Manager South Bay Holiday Park, TQ5 9QW John Fowler Holidays Ltd.
          Hide
          Permalink
          Claire Folland added a comment -
          Hi Claire,

          The best thing we can do is attend as a goodwill job to see if we could provide a repair IE move the threshold or change it to a wider one but anything else would be on a chargeable basis.

          Thanks,
          Duncan Thomson

          Customer Care Engineer
          Insurance Quotes & Chargeable Repairs

           

          If you have received this email out of your normal working
          hours, there's no expectation for you to respond until
          you are next at work. It will have been sent because it fits
          with my working pattern.

          It's important that we all maintain a healthy work life balance!


          Show
          Claire Folland added a comment - Hi Claire, The best thing we can do is attend as a goodwill job to see if we could provide a repair IE move the threshold or change it to a wider one but anything else would be on a chargeable basis. Thanks, Duncan Thomson Customer Care Engineer Insurance Quotes & Chargeable Repairs   If you have received this email out of your normal working hours, there's no expectation for you to respond until you are next at work. It will have been sent because it fits with my working pattern. It's important that we all maintain a healthy work life balance!
          Claire Folland made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Claire Folland made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Claire Folland made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Claire Folland made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Claire Folland made changes -
          Attachment Capture.JPG [ 380119 ]
          Claire Folland made changes -
          Attachment Capture.JPG [ 380120 ]
          Claire Folland made changes -
          Attachment Capture.JPG [ 387241 ]
          Claire Folland made changes -
          Plot A17 A9
          Hide
          Permalink
          Claire Folland added a comment -
          complete by Duncan 6-8-24 replaced carpet threshold
          Show
          Claire Folland added a comment - complete by Duncan 6-8-24 replaced carpet threshold
          Claire Folland made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		6m 13s 1 Claire Folland 08/Apr/24 11:28 AM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		19m 22s 1 Claire Folland 08/Apr/24 11:47 AM
          Submitted Submitted Acknowledged Acknowledged
          		3d 21h 42m 1 Claire Folland 12/Apr/24 9:29 AM
          Acknowledged Acknowledged Rejected Rejected
          		2s 1 Claire Folland 12/Apr/24 9:29 AM
          Rejected Rejected Resolved Resolved
          		7d 1h 28m 1 Claire Folland 19/Apr/24 10:57 AM
          Resolved Resolved Reopened Reopened
          		1s 1 Claire Folland 19/Apr/24 10:57 AM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		28s 1 Claire Folland 19/Apr/24 10:58 AM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		2s 1 Claire Folland 19/Apr/24 10:58 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		1s 1 Claire Folland 19/Apr/24 10:58 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		1s 1 Claire Folland 19/Apr/24 10:58 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		1s 1 Claire Folland 19/Apr/24 10:58 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		2s 1 Claire Folland 19/Apr/24 10:58 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		124d 9h 22m 1 Claire Folland 21/Aug/24 8:21 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		5s 1 Claire Folland 21/Aug/24 8:21 PM

            People

            • Assignee:
              Claire Folland
              Reporter:
              Claire Folland
              Participants:
            • Watchers:
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              Dates

              • Due:
                Created:
                Updated:
                Resolved: