Good Will
  1. Good Will
  2. GW-10479

The mirror in the lounge is coming away where the bottom part of the frame meets the side frame(s). This is both on the LHS & RHS.

    Details

    • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Silverbow Caravan Park
    • Park_Code:
      SILV01
    • Park_Postcode:
      TR4 9NX
    • Park_Contact:
      Mr & Mrs Taylor
    • Park_Phone:
      01872572347
    • Plot:
      Holywell 15
    • ID Number:
      67383
    • Model:
      Debonair
    • Stock_Number:
      38410
    • Serial:
      AT022161/13
    • Size:
      38x12
    • Status Colour:
      Awaiting Quote Awaiting Quote
    1. Capture.JPG
      153 kB
    2. Capture.JPG
      147 kB
    3. silverbow.JPG
      45 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Park_Postcode TR12 7LZ
      Park_Email stay@silversandsholidaypark.co.uk
      Park_Phone 01326 290631
      Park_Code SILV02
      Park_Key_Account No
      Park_Address2 Gwendreath, Kennack Sands,
      Park_City Ruan Minor, Helston
      Park_Address Silver Sands Holiday Park
      Claire Folland made changes -
      Attachment Capture.JPG [ 379772 ]
      Claire Folland made changes -
      Attachment silverbow.JPG [ 379773 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 379774 ]
      Hide
      Claire Folland added a comment -
      received email from park, submitted into Atlas
      Show
      Claire Folland added a comment - received email from park, submitted into Atlas
      Claire Folland made changes -
      ID Number 67383
      Claire Folland made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Duncan Thomson made changes -
      Park_Company Silver Sands Holiday Park Silverbow Caravan Park
      Duncan Thomson made changes -
      Park_Contact Mr & Mrs Taylor
      Park_Postcode TR12 7LZ TR4 9NX
      Park_Email stay@silversandsholidaypark.co.uk
      Park_Phone 01326 290631 01872572347
      Park_Code SILV02 SILV01
      Park_Address2 Gwendreath, Kennack Sands, Goonhavern
      Park_City Ruan Minor, Helston Near Truro
      Park_Address Silver Sands Holiday Park Silverbow Caravan Park
      Hide
      Claire Folland added a comment -
      Hi Claire,

      This van was despatched 15/03/2022, this unit has been a demo van for 2 years and as such the mirror is no longer covered under warranty.

      If this were a manufacturing fault, it would have occurred before now.

      If you would like Atlas to provide you with a replacement mirror, you can contact our chargeable department for a quote.

      Kind regards,
      Rosy.
      updated park
      Show
      Claire Folland added a comment - Hi Claire, This van was despatched 15/03/2022, this unit has been a demo van for 2 years and as such the mirror is no longer covered under warranty. If this were a manufacturing fault, it would have occurred before now. If you would like Atlas to provide you with a replacement mirror, you can contact our chargeable department for a quote. Kind regards, Rosy. updated park
      Claire Folland made changes -
      Project Atlas [ 10040 ] Good Will [ 10454 ]
      Key ATL-11334 GW-10479
      Workflow Manufacturers ver 2.2 [ 255696 ] Pre-Owned Ver 2.5 [ 256768 ]
      Status Submitted [ 10001 ] Awaiting Quote [ 10006 ]
      Responsibility Manufacturer Attending [ 10045 ]
      Times Scheduled 0
      Hire_or_Retail Retail [ 10251 ]
      Hide
      Claire Folland added a comment -
      waiting for a price from atlas so i can get it on order
      Show
      Claire Folland added a comment - waiting for a price from atlas so i can get it on order
      Hide
      Claire Folland added a comment -
      Hi Claire
       
      Cornwall was great, but a distant memory now.
       
      The cost of the mirror inc delivery & VAT will be £208.16.
       
      Should you wish to go ahead with the order, please let me know your purchase order number.
       
      Kind Regards
      ordered with Katrina
      Show
      Claire Folland added a comment - Hi Claire   Cornwall was great, but a distant memory now.   The cost of the mirror inc delivery & VAT will be £208.16.   Should you wish to go ahead with the order, please let me know your purchase order number.   Kind Regards ordered with Katrina
      Claire Folland made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Claire Folland made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Claire Folland made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Duncan Thomson made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Plot
      PRN KA783
      Parts in 16/Jul/24 10:25 AM
      Parts From? Supplier [ 10021 ]
      Duncan Thomson made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
      Hide
      Duncan Thomson added a comment -
      mirror received and worksheet issued
      Show
      Duncan Thomson added a comment - mirror received and worksheet issued
      Hide
      Claire Folland added a comment -
      complete by Duncan 4-9-24 replaced
      Show
      Claire Folland added a comment - complete by Duncan 4-9-24 replaced
      Claire Folland made changes -
      Times Scheduled 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
      Claire Folland made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      made changes -
      Resolution Completed [ 1 ]
      Status Resolved [ 5 ] Reopened [ 4 ]
      made changes -
      Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      36m 14s 1 Claire Folland 15/Apr/24 9:50 AM
      Submitted Submitted Awaiting Quote Awaiting Quote
      57d 58m 1 Claire Folland 11/Jun/24 10:49 AM
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      12d 9h 53m 1 Claire Folland 23/Jun/24 8:43 PM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      1s 1 Claire Folland 23/Jun/24 8:43 PM
      Quotation accepted Quotation accepted Parts ordered Parts ordered
      3s 1 Claire Folland 23/Jun/24 8:43 PM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      23d 13h 42m 1 Duncan Thomson 17/Jul/24 10:25 AM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      6s 1 Duncan Thomson 17/Jul/24 10:25 AM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      61d 9h 49m 1 Claire Folland 16/Sep/24 8:15 PM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      4s 1 Claire Folland 16/Sep/24 8:15 PM
      Resolved Resolved Reopened Reopened
      542d 16h 42m 1 13/Mar/26 11:57 AM
      Reopened Reopened Awaiting Quote Awaiting Quote
      12m 2s 1 13/Mar/26 12:09 PM

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          Dates

          • Due:
            Created:
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