Good Will
  1. Good Will
  2. GW-10562

customer has issue with main door, top hinge is not fitted correctly

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Resolved
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Park_Company:
           Treyarnon Bay Caravan Park Ltd
        • Park_Code:
          TREY01
        • Park_Postcode:
          PL28 8JP
        • Park_Email:
          admin@treyarnonbayholidays.co.uk
        • Park_Phone:
          01841 520681 // 01841 520653
        • Plot:
          A42
        • ID Number:
          59235
        • Model:
          Sapphire
        • Stock_Number:
          33881
        • Serial:
          AT015350/08
        • Size:
          38x12
        • Status Colour:
          Resolved Resolved
        • Additional Contact Details:
          Nick 07977711859
        1. Capture.JPG
          165 kB
        2. Capture.PNG
          234 kB

          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Park_Postcode PL28 8JP
          Park_Email admin@treyarnonbayholidays.co.uk
          Park_Phone  01841 520681 // 01841 520653
          Park_Code TREY01
          Park_Key_Account Yes
          Park_Address2 St Merryn
          Park_City Padstow
          Park_Address JB Old Ltd, t/a Treyarnon Bay Caravan Park
          Claire Folland made changes -
          Attachment Capture.PNG [ 367727 ]
          Claire Folland made changes -
          ID Number 59235
          Hide
          Permalink
          Claire Folland added a comment -
          reported by customer over the phone, submitted into atlas
          Show
          Claire Folland added a comment - reported by customer over the phone, submitted into atlas
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          rejected van out of warranty, updated park
          Show
          Claire Folland added a comment - rejected van out of warranty, updated park
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Hide
          Permalink
          Claire Folland added a comment -
          spoke to customer, he would like us to come and quote to put the door right, issued assessment sheet
          Show
          Claire Folland added a comment - spoke to customer, he would like us to come and quote to put the door right, issued assessment sheet
          Claire Folland made changes -
          Project Atlas [ 10040 ] Quotes [ 10020 ]
          Key ATL-10968 QUOT-3961
          Workflow Manufacturers ver 2.2 [ 252239 ] Quotes ver 3.1 [ 257111 ]
          Responsibility Manufacturer Attending [ 10045 ]
          Quote outcome None [ 12253 ]
          Times Scheduled 0
          Hire_or_Retail Retail [ 10251 ]
          Claire Folland made changes -
          Attachment Capture.JPG [ 384970 ]
          Claire Folland made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Mr Carey 07977711859
          Show
          Claire Folland added a comment - Mr Carey 07977711859
          Duncan Thomson made changes -
          Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Project Quotes [ 10020 ] Good Will [ 10454 ]
          Key QUOT-3961 GW-10562
          Workflow Quotes ver 3.1 [ 257111 ] Pre-Owned Ver 2.5 [ 257746 ]
          Status Assessment Sheet Issued [ 10549 ] Parts ordered [ 3 ]
          Quote outcome None [ 12253 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Claire has spoken with the customer and we have agreed to fix/replace the top hinge as good will - ordered new hinge from Arleigh
          Show
          Duncan Thomson added a comment - Claire has spoken with the customer and we have agreed to fix/replace the top hinge as good will - ordered new hinge from Arleigh
          Duncan Thomson made changes -
          Plot A45 A42
          Duncan Thomson made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          PRN D132/B Eltherington Patriot Plus Flag Hinge Black
          Parts in 07/Aug/24 2:52 PM
          Parts From? Supplier [ 10021 ]
          Duncan Thomson made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          hinge arrived and placed on rack and issued a worksheet
          Show
          Duncan Thomson added a comment - hinge arrived and placed on rack and issued a worksheet
          Hide
          Permalink
          Claire Folland added a comment - - edited
          complete by steve 15-8-24. spoke to customer, they are happy with the door
          Show
          Claire Folland added a comment - - edited complete by steve 15-8-24. spoke to customer, they are happy with the door
          Claire Folland made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		10m 12s 1 Claire Folland 17/Oct/23 10:23 AM
          Submitted Submitted Acknowledged Acknowledged
          		37d 3h 20m 1 Claire Folland 23/Nov/23 12:44 PM
          Acknowledged Acknowledged Rejected Rejected
          		2s 1 Claire Folland 23/Nov/23 12:44 PM
          Rejected Rejected Resolved Resolved
          		218d 1h 19m 1 Claire Folland 28/Jun/24 3:03 PM
          Resolved Resolved Reopened Reopened
          		1s 1 Claire Folland 28/Jun/24 3:03 PM
          Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
          		36d 21h 44m 1 Duncan Thomson 04/Aug/24 12:48 PM
          Assessment Sheet Issued Assessment Sheet Issued Parts ordered Parts ordered
          		1m 52s 1 Duncan Thomson 04/Aug/24 12:50 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		3d 2h 3m 1 Duncan Thomson 07/Aug/24 2:53 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		12s 1 Duncan Thomson 07/Aug/24 2:53 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		14d 5h 2m 1 Claire Folland 21/Aug/24 7:56 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		4s 1 Claire Folland 21/Aug/24 7:56 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
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