Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Trewiston Farm Caravan Park
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Park_Code:TREW04
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Park_Postcode:PL27 6PX
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Park_Email:trewistonfarm@btinternet.com
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Park_Phone:01208863205
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ID Number:W0224627
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Model:Beaumont
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Stock_Number:36641
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Serial:1861573
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Size:42x14
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Status Colour:
Awaiting Quote
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL27 6PX | |
| Park_Email | trewistonfarm@btinternet.com | |
| Park_Phone | 01208863205 | |
| Park_Code | TREW04 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Minver | |
| Park_City | Wadebridge | |
| Park_Address | Trewiston Farm Caravan Park |
| Attachment | Capture.JPG [ 388092 ] |
| Attachment | 36641.JPG [ 388094 ] |
| Attachment | Capture.JPG [ 388097 ] |
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Claire Folland
added a comment -
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received email from customer, submitted into ABI
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Claire Folland
added a comment - received email from customer, submitted into ABI
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | W0224627 |
| Attachment | Capture.JPG [ 388146 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
ABI have rejected claim, the sealant needs re-sealing, this is part of general maintenance, emailed park
Show
Claire Folland
added a comment - ABI have rejected claim, the sealant needs re-sealing, this is part of general maintenance, emailed park
Hi Claire,
Please see the customers response in regards to ABI rejecting his claim.
I totally reject their assertion.
1) the External Walls are included in the warranty.
2) the cover strips are part of the walls, are an integral part so must be included in the warranty.
3) how can holes appearing above the windows be a maintenance issue? This is either a build issue or a design issue. We only noticed the holes above the windows when we stood on steps to look at the cover strip. They may well have been there since manufacture.
4) this too is an external wall guaranteed issue as the windows and walls are covered, I think it is reasonable that an owner does not expect that holes appear in the walls in 4 years of manufacture.
The other thing in the cover strip is that it appears the wall cladding appears to be cut too short as it is not covered by the cover strip. What is ABI s answer to that?
This is a manufacture fault .
If you could kindly come back to me with a response from ABI with the points he’s raised I would appreciate it.
Kind regards
Sarah
emailed Andrea
Please see the customers response in regards to ABI rejecting his claim.
I totally reject their assertion.
1) the External Walls are included in the warranty.
2) the cover strips are part of the walls, are an integral part so must be included in the warranty.
3) how can holes appearing above the windows be a maintenance issue? This is either a build issue or a design issue. We only noticed the holes above the windows when we stood on steps to look at the cover strip. They may well have been there since manufacture.
4) this too is an external wall guaranteed issue as the windows and walls are covered, I think it is reasonable that an owner does not expect that holes appear in the walls in 4 years of manufacture.
The other thing in the cover strip is that it appears the wall cladding appears to be cut too short as it is not covered by the cover strip. What is ABI s answer to that?
This is a manufacture fault .
If you could kindly come back to me with a response from ABI with the points he’s raised I would appreciate it.
Kind regards
Sarah
emailed Andrea
Show
Claire Folland
added a comment - Hi Claire,
Please see the customers response in regards to ABI rejecting his claim.
I totally reject their assertion.
1) the External Walls are included in the warranty.
2) the cover strips are part of the walls, are an integral part so must be included in the warranty.
3) how can holes appearing above the windows be a maintenance issue? This is either a build issue or a design issue. We only noticed the holes above the windows when we stood on steps to look at the cover strip. They may well have been there since manufacture.
4) this too is an external wall guaranteed issue as the windows and walls are covered, I think it is reasonable that an owner does not expect that holes appear in the walls in 4 years of manufacture.
The other thing in the cover strip is that it appears the wall cladding appears to be cut too short as it is not covered by the cover strip. What is ABI s answer to that?
This is a manufacture fault .
If you could kindly come back to me with a response from ABI with the points he’s raised I would appreciate it.
Kind regards
Sarah
emailed Andrea
Hi Claire
As per the below from the Owner, I do apologise they are unhappy with the response, however the warranty has expired:
Issue 1. Blown glass is only covered for 3 years by the manufacturer.
Issue 2. Cladding our warranty covers all cladding related issue for 3 years.
Issue 3. Holes in the sealant is a maintenance issue, if this had been present from the time of manufacture we would have been and rectified this, but nothing has ever been reported, as such we have no way to determine how this has happened. However, sealant is a perishable item and does require maintenance.
I am sorry your owner is unhappy but unfortunately the warranty has expired.
Kind regards
ABI(UK) Warranty & Aftersales Team
emailed park
As per the below from the Owner, I do apologise they are unhappy with the response, however the warranty has expired:
Issue 1. Blown glass is only covered for 3 years by the manufacturer.
Issue 2. Cladding our warranty covers all cladding related issue for 3 years.
Issue 3. Holes in the sealant is a maintenance issue, if this had been present from the time of manufacture we would have been and rectified this, but nothing has ever been reported, as such we have no way to determine how this has happened. However, sealant is a perishable item and does require maintenance.
I am sorry your owner is unhappy but unfortunately the warranty has expired.
Kind regards
ABI(UK) Warranty & Aftersales Team
emailed park
Show
Claire Folland
added a comment - Hi Claire
As per the below from the Owner, I do apologise they are unhappy with the response, however the warranty has expired:
Issue 1. Blown glass is only covered for 3 years by the manufacturer.
Issue 2. Cladding our warranty covers all cladding related issue for 3 years.
Issue 3. Holes in the sealant is a maintenance issue, if this had been present from the time of manufacture we would have been and rectified this, but nothing has ever been reported, as such we have no way to determine how this has happened. However, sealant is a perishable item and does require maintenance.
I am sorry your owner is unhappy but unfortunately the warranty has expired.
Kind regards
ABI(UK) Warranty & Aftersales Team
emailed park
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | ABI |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
created a worksheet for us to carry out this work when on park next
Show
Duncan Thomson
added a comment - created a worksheet for us to carry out this work when on park next
complete by Duncan 3-10-24, all window re-sealed, John was happy with this
Show
Claire Folland
added a comment - complete by Duncan 3-10-24, all window re-sealed, John was happy with this
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 35s | 1 | Claire Folland | 23/Aug/24 9:23 AM | |||||
|
3h 34m | 1 | Claire Folland | 23/Aug/24 12:58 PM | |||||
|
2s | 1 | Claire Folland | 23/Aug/24 12:58 PM | |||||
|
25d 23h 48m | 1 | Duncan Thomson | 18/Sep/24 12:46 PM | |||||
|
7s | 1 | Duncan Thomson | 18/Sep/24 12:46 PM | |||||
|
1s | 1 | Duncan Thomson | 18/Sep/24 12:46 PM | |||||
|
3s | 1 | Duncan Thomson | 18/Sep/24 12:47 PM | |||||
|
5s | 1 | Duncan Thomson | 18/Sep/24 12:47 PM | |||||
|
3s | 1 | Duncan Thomson | 18/Sep/24 12:47 PM | |||||
|
25d 22h 1m | 1 | Claire Folland | 14/Oct/24 10:48 AM | |||||
|
3s | 1 | Claire Folland | 14/Oct/24 10:48 AM | |||||
|
430d 20h 59m | 2 | 19/Dec/25 6:47 AM | ||||||
|
11s | 2 | 19/Dec/25 6:47 AM |
