Details

    • Type: Exterior Panels (8 Weeks) Exterior Panels (8 Weeks)
    • Status: Parts Recieved
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Twelve Oaks Farm Caravan Park
    • Park_Code:
      TWEL01
    • Park_Postcode:
      TQ12 6QT
    • ID Number:
      156176
    • Model:
      AMBLESIDE PREM RESI
    • Stock_Number:
      42032
    • Serial:
      1576662
    • Size:
      40X14
    • Status Colour:
      Parts Recieved Parts Recieved
    1. screenshot-1.png
      18 kB
    2. screenshot-2.png
      576 kB
    3. Screenshot 2025-04-28 162343.png
      52 kB
    4. Screenshot 2025-04-28 162359.png
      41 kB
    5. Screenshot 2025-05-13 134932.png
      31 kB

      Activity

      James Eginton created issue -
      James Eginton made changes -
      Field Original Value New Value
      Park_Company Surf Bay Leisure (Winkleigh) Twelve Oaks Farm Caravan Park
      James Eginton made changes -
      Park_Postcode EX19 8DW TQ12 6QT
      Park_Email warranty@surfbay.co.uk
      Park_Phone 01837 680100
      Park_Code SURF99 TWEL01
      Park_Address2 Twelve Oaks Farm
      Park_City Newton Abbot
      Park_Address Surf Bay Leisure (Winkleigh) Twelve Oaks Farm Caravan Park
      James Eginton made changes -
      Attachment Screenshot 2025-04-28 162343.png [ 401562 ]
      Attachment Screenshot 2025-04-28 162359.png [ 401563 ]
      Hide
      James Eginton added a comment -
      Have advised ABI to proceed with the quote.
      Show
      James Eginton added a comment - Have advised ABI to proceed with the quote.
      James Eginton made changes -
      Attachment screenshot-1.png [ 401566 ]
      James Eginton made changes -
      Attachment screenshot-2.png [ 401567 ]
      Hide
      James Eginton added a comment -
      Damaged on delivery by transporter.
      Show
      James Eginton added a comment - Damaged on delivery by transporter.
      James Eginton made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      James Eginton made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      James Eginton made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Claire Folland made changes -
      Attachment Screenshot 2025-05-13 134932.png [ 402391 ]
      Claire Folland made changes -
      ID Number 156176
      Hide
      Claire Folland added a comment -
      John asked for an update as the park are holding back a lot of money, phoned ABI and spoke to Cassidy, they have it in stock, will try and get this sent to us on a carrier, updated John, if it arrives this week i will get it fitted next week
      Show
      Claire Folland added a comment - John asked for an update as the park are holding back a lot of money, phoned ABI and spoke to Cassidy, they have it in stock, will try and get this sent to us on a carrier, updated John, if it arrives this week i will get it fitted next week
      Hide
      Claire Folland added a comment -
      received corner capping from ABI, phoned Matt, he will take it to park next week, will be in Monday to collect, labelled and placed on rack
      Show
      Claire Folland added a comment - received corner capping from ABI, phoned Matt, he will take it to park next week, will be in Monday to collect, labelled and placed on rack
      Hide
      Claire Folland added a comment -
      opened up packaging, we have not been sent a corner capping, completely wrong, emailed Emily at ABI with the photo of what we have recieved
      Show
      Claire Folland added a comment - opened up packaging, we have not been sent a corner capping, completely wrong, emailed Emily at ABI with the photo of what we have recieved
      Hide
      Claire Folland added a comment -
      suppliers have finally agreed they have sent the wrong one, ABI will have the correct one by the end of the week, they have promised to send it straight out to me
      Show
      Claire Folland added a comment - suppliers have finally agreed they have sent the wrong one, ABI will have the correct one by the end of the week, they have promised to send it straight out to me
      Hide
      Claire Folland added a comment -
      Hiya,

      We have now received this into us, posted out today so should be with you by Friday.



      Kind Regards,
      Kassidy Phung
      Parts & Chargeables

      ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
      Tel: 01482 862976 |Fax: 01482 887009
      Show
      Claire Folland added a comment - Hiya, We have now received this into us, posted out today so should be with you by Friday. Kind Regards, Kassidy Phung Parts & Chargeables ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ Tel: 01482 862976 |Fax: 01482 887009
      Hide
      Claire Folland added a comment -
      Hi Claire

      Our courier has had 2 delivery fails due to no access? I have provided them site contact number today so they can call if any issues on delivery.


      Kind Regards,
      Emily Adams
      Parts & Chargeables

      ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
      Tel: 01482 862976 |Fax: 01482 887009

      Show
      Claire Folland added a comment - Hi Claire Our courier has had 2 delivery fails due to no access? I have provided them site contact number today so they can call if any issues on delivery. Kind Regards, Emily Adams Parts & Chargeables ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ Tel: 01482 862976 |Fax: 01482 887009
      Hide
      Claire Folland added a comment -
      Hi

      This has been requested to be delivered with the below details.

      Surf Bay Leisure
      The Airfield,
      Winkleigh,
      Devon,
      EX19 8DW
      T: 01837 680219


      Kind Regards,
      Emily Adams
      Parts & Chargeables

      Show
      Claire Folland added a comment - Hi This has been requested to be delivered with the below details. Surf Bay Leisure The Airfield, Winkleigh, Devon, EX19 8DW T: 01837 680219 Kind Regards, Emily Adams Parts & Chargeables
      Claire Folland made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Assignee James Eginton [ james ] Claire Folland [ claire ]
      Plot
      Hide
      Claire Folland added a comment -
      now received replacement corner capping, ABI have sent 2, advised Matt as he is delivering to park, unsure when he can go
      Show
      Claire Folland added a comment - now received replacement corner capping, ABI have sent 2, advised Matt as he is delivering to park, unsure when he can go
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      53m 34s 1 James Eginton 28/Apr/25 4:32 PM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      13s 1 James Eginton 28/Apr/25 4:33 PM
      Quotation accepted Quotation accepted Parts ordered Parts ordered
      4s 1 James Eginton 28/Apr/25 4:33 PM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      63d 20h 29m 1 Claire Folland 01/Jul/25 1:02 PM

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            Created:
            Updated: