Good Will
  1. Good Will
  2. GW-10824

This morning we have moved the Atlas Debonair 36 x 12 2 Bed S/No AT026697/15 onto a show ground plot , unfortunately the microwave was not affixed with anything just placed in the position , this should have been screwed in at factory

        Details

        • Type: Parts required Parts required
        • Status: Awaiting Quote
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Trelawne Manor Holiday Village
        • Park_Code:
          TREL03
        • Park_Postcode:
          PL13 2NA
        • Park_Contact:
          Peter & Debbie Walker
        • Park_Email:
          trelawne-owners@jfhols.co.uk
        • Park_Phone:
          01503 272213
        • Model:
          debonair
        • Stock_Number:
          40268
        • Serial:
          AT026697/15
        • Size:
          36x12
        • Status Colour:
          Awaiting Quote Awaiting Quote

          Description

          The images are attached with the damage to work top and the microwave it has also damaged the floor.
          1. 40268.1.jpg
            143 kB
          2. 40268.jpg
            140 kB
          3. Parts Request.png
            90 kB
          4. Screenshot 2025-06-30 110350.png
            215 kB

            Activity

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            Claire Folland added a comment -
            Morning Gary

            Many thanks for letting us know about this. We will do our best to help resolve this, but I'm just trying to establish how this has happened. I can’t work out how it’s managed to be transported all the way from Hull without the microwave coming out before hand.

            Atlas have always dispatched there products with either the microwave in the box ready to fit or fitted and secured with string for transportation.

            I have just spoke to Claire and we haven’t been able to PDI this caravan due to their not being any keys so just wondered if you could clarify if your guys have been able to get in and unpack it and possibly remove the string that had been holding the microwave in.

            Duncan is in the area tomorrow so I have asked him to come in and assess it anyway, but if you could just clarify the above that would be great.


            Kind Regards

            Matt Steele
            Show
            Claire Folland added a comment - Morning Gary Many thanks for letting us know about this. We will do our best to help resolve this, but I'm just trying to establish how this has happened. I can’t work out how it’s managed to be transported all the way from Hull without the microwave coming out before hand. Atlas have always dispatched there products with either the microwave in the box ready to fit or fitted and secured with string for transportation. I have just spoke to Claire and we haven’t been able to PDI this caravan due to their not being any keys so just wondered if you could clarify if your guys have been able to get in and unpack it and possibly remove the string that had been holding the microwave in. Duncan is in the area tomorrow so I have asked him to come in and assess it anyway, but if you could just clarify the above that would be great. Kind Regards Matt Steele
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            Claire Folland added a comment -
            Good Afternoon,

            Sorry for late reply , the engineer came and pdi was done on the Atlas , but we have had no report as to what will happen next , the Microwave is still not affixed and is loose in the shelf .
            We also have the damage to the floor and the work surface.

            Can you advise as to where we are with it , we cannot sell it as it stands at the moment .

            Regards

            Gary
            Your Getaway, Anytime
            Adventure or relaxation – whatever your getaway style, our selection of family resorts and scenic holiday parks offer everything you need for the perfect break.
            And with holiday home ownership, you never have to leave it behind.
            Kind Regards
            Gary
            Show
            Claire Folland added a comment - Good Afternoon, Sorry for late reply , the engineer came and pdi was done on the Atlas , but we have had no report as to what will happen next , the Microwave is still not affixed and is loose in the shelf . We also have the damage to the floor and the work surface. Can you advise as to where we are with it , we cannot sell it as it stands at the moment . Regards Gary Your Getaway, Anytime Adventure or relaxation – whatever your getaway style, our selection of family resorts and scenic holiday parks offer everything you need for the perfect break. And with holiday home ownership, you never have to leave it behind. Kind Regards Gary
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            Duncan Thomson added a comment -
            Matt has spoken to me about this one and has agreed to fix this so we are going to try a new repair company to see if they can repair the worktop (Snag Doctors) Matt to arrange, I will place a new Microwave on order to be delivered to Winkleigh and Matt is happy to attend and fit when he is next down and the floor I have already made better and will currently leave this.
            Show
            Duncan Thomson added a comment - Matt has spoken to me about this one and has agreed to fix this so we are going to try a new repair company to see if they can repair the worktop (Snag Doctors) Matt to arrange, I will place a new Microwave on order to be delivered to Winkleigh and Matt is happy to attend and fit when he is next down and the floor I have already made better and will currently leave this.

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