Details
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Type:
Curtains (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Park_Company:Not defined
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Plot:B143
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Order No:AS8418/5035
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Model:St David
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Stock_Number:26157
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Serial:1440165
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Size:36x12
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Status Colour:
Complete
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Park:Golden Cap
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Postcode:DT6 6JX
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Kitchen Cupboards (8 Weeks) [ 31 ] | Curtains (8 Weeks) [ 27 ] |
| Due Date | 23/Oct/13 | 27/Dec/13 |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 08/Nov/13 |
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Adrienne Barwell (Inactive)
added a comment -
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keith could not find the old corner for the capping so was unable to fit. We will re-schedule with a replacement corner capp
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Adrienne Barwell (Inactive)
added a comment - keith could not find the old corner for the capping so was unable to fit. We will re-schedule with a replacement corner capp
| Attachment | CCF11112013_00008.jpg [ 50804 ] |
I do not know what sort of corner capping is required for this so I have e-mailed Dan for the price.
Show
Linda Trunkfield (Inactive)
added a comment - I do not know what sort of corner capping is required for this so I have e-mailed Dan for the price.
| Attachment | screenshot-1.jpg [ 52100 ] |
| Attachment | screenshot-2.jpg [ 52101 ] |
| Order No | AS8418/5035 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
parts on order
Show
Linda Trunkfield (Inactive)
added a comment - parts on order
I do not think the correct part has been supplied
Show
Linda Trunkfield (Inactive)
added a comment - I do not think the correct part has been supplied
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
Keith went out and was unable to complete this repair - ABI have sent me a corner capping so I will do a work sheet but I am not entirely sure if it will do the job.
Show
Linda Trunkfield (Inactive)
added a comment - Keith went out and was unable to complete this repair - ABI have sent me a corner capping so I will do a work sheet but I am not entirely sure if it will do the job.
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Steve says that this is the wrong part- he has taken a photo of the correct window trim corner - paperwork passed to Linda
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Adrienne Barwell (Inactive)
added a comment - Steve says that this is the wrong part- he has taken a photo of the correct window trim corner - paperwork passed to Linda
| Attachment | Steve 24.2.14 029.jpg [ 55841 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
I have not got the photo of the corner piece I will ask Adrienne if she still has the photo.
Show
Linda Trunkfield (Inactive)
added a comment - I have not got the photo of the corner piece I will ask Adrienne if she still has the photo.
I have looked through Steve's photo't but I can't find the photo,I will have to talk to Steve and see if he can help me.
Show
Linda Trunkfield (Inactive)
added a comment - I have looked through Steve's photo't but I can't find the photo,I will have to talk to Steve and see if he can help me.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
I am closing this off as I agreed with the customer that I would send our engineer to see if he could fix the problem but Steve was not able to, I managed to get the customer a good will gesture from the insurance company of £500.00 so he could get someone in to fix all the little problems he had.
Show
Linda Trunkfield (Inactive)
added a comment - I am closing this off as I agreed with the customer that I would send our engineer to see if he could fix the problem but Steve was not able to, I managed to get the customer a good will gesture from the insurance company of £500.00 so he could get someone in to fix all the little problems he had.
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100805 ] | Pre-Owned Ver 2.5 [ 113570 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3h 6m | 1 | Adrienne Barwell (Inactive) | 01/Nov/13 3:47 PM | |||||
|
11s | 2 | Linda Trunkfield (Inactive) | 05/Dec/13 12:25 PM | |||||
|
35d 4h 39m | 2 | Linda Trunkfield (Inactive) | 09/Jan/14 5:04 PM | |||||
|
27d 20h 14m | 1 | Linda Trunkfield (Inactive) | 06/Feb/14 1:19 PM | |||||
|
2m 58s | 1 | Linda Trunkfield (Inactive) | 06/Feb/14 1:22 PM | |||||
|
88d 14h 34m | 2 | Adrienne Barwell (Inactive) | 02/Apr/14 8:19 AM | |||||
|
6s | 2 | Adrienne Barwell (Inactive) | 02/Apr/14 8:19 AM | |||||
|
8d 4h 25m | 2 | Linda Trunkfield (Inactive) | 10/Apr/14 12:45 PM | |||||
|
1h 4m | 3 | Linda Trunkfield (Inactive) | 10/Apr/14 12:45 PM | |||||
|
8s | 3 | Linda Trunkfield (Inactive) | 10/Apr/14 12:45 PM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 10/Apr/14 12:45 PM | |||||
|
3s | 1 | Linda Trunkfield (Inactive) | 10/Apr/14 12:45 PM |
