Details
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Type:
Bedroom Furniture (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Smytham Manor Leisure
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Park_Code:SMYT01
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Park_Postcode:EX38 8PU
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Park_Email:tina.smythamsales@gmail.com / info@smytham.co.uk
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Park_Phone:Tina Gregory 07849 399327 / 01805 622110.
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Plot:BW2
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Model:Burgundy
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Stock_Number:29120
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Serial:11817h
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Status Colour:
Awaiting Quote
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Park:Smytham Manor
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Postcode:EX38 8PU
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Toilet/Shower (8 Weeks) [ 41 ] | Bedroom Furniture (8 Weeks) [ 34 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 14/Mar/14 |
I have spoken to Ade we are going out on Friday to this site so I will pop the work sheet in the engineers tray
Show
Lorraine Pryor (Inactive)
added a comment - I have spoken to Ade we are going out on Friday to this site so I will pop the work sheet in the engineers tray
Keith has attended and confirmed the foot is missing I have submitted PER SBH001150 the order will be placed from this PER
Show
Linda Trunkfield (Inactive)
added a comment - - edited Keith has attended and confirmed the foot is missing I have submitted PER SBH001150 the order will be placed from this PER
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-1.jpg [ 58881 ] |
the part missing is the little black bung that fits in the bottom of the foot I have informed Swift of this.
Show
Linda Trunkfield (Inactive)
added a comment - the part missing is the little black bung that fits in the bottom of the foot I have informed Swift of this.
Swift have replied to ask which bed this is for eg single or a guzunder, Called the site and left a message to ask them
Show
Lorraine Pryor (Inactive)
added a comment - Swift have replied to ask which bed this is for eg single or a guzunder, Called the site and left a message to ask them
| Attachment | screenshot-2.jpg [ 59430 ] |
I have spoken to Keith who has advise me that its the main single bed.
Show
Lorraine Pryor (Inactive)
added a comment - I have spoken to Keith who has advise me that its the main single bed.
| Attachment | screenshot-3.jpg [ 59431 ] |
| Attachment | 23.4.14.jpg [ 59743 ] |
| Attachment | 23.4.14.jpg [ 59745 ] |
swift have advised they have posted one out to us
Show
Claire Folland
added a comment - swift have advised they have posted one out to us
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
This is on my dash board I have e-mailed the park to ask them if this has been resolved ?
Waiting to hear back from them
Waiting to hear back from them
Show
Lorraine Pryor (Inactive)
added a comment - This is on my dash board I have e-mailed the park to ask them if this has been resolved ?
Waiting to hear back from them
| Park_Company | Smytham Manor Leisure (640) |
| Workflow | Pre-Owned Ver 2.0 [ 103828 ] | Pre-Owned Ver 2.5 [ 113523 ] |
made changes -
| Park_Code | SMYT01 |
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| Park_Email |
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| Park_Phone |
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| Park_Key_Account | false |
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| Park_Address |
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| Park_Address2 |
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| Park_Key_Account | false |
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| Park_City |
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| Park_Postcode |
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| Park_Contact |
Park have replied to say that they haven't had this part. I have emailed swift asking them to re-send the part to us, When it comes in we can send it to the park ASAP
Show
Lorraine Pryor (Inactive)
added a comment - Park have replied to say that they haven't had this part. I have emailed swift asking them to re-send the part to us, When it comes in we can send it to the park ASAP
made changes -
| Park_Email |
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| Park_Phone |
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| Park_Address | Smytham Manor |
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| Park_Address2 | Little Torrington |
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| Park_City |
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| Park_Postcode | EX38 8PU |
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| Park_Postcode | EX38 8PU |
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| Park_Contact |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
Rea has come back to say "I have checked the system and I cannot see anywhere on there that a bung for the single bed has been requested.
What is this bung actually for?"
I have emailed her back to say it was on SBH001150, and looking a notes claire states that it was send out. I have asked her to arrange for this part to be sent to us ASAP.
What is this bung actually for?"
I have emailed her back to say it was on SBH001150, and looking a notes claire states that it was send out. I have asked her to arrange for this part to be sent to us ASAP.
Show
Lorraine Pryor (Inactive)
added a comment - Rea has come back to say "I have checked the system and I cannot see anywhere on there that a bung for the single bed has been requested.
What is this bung actually for?"
I have emailed her back to say it was on SBH001150, and looking a notes claire states that it was send out. I have asked her to arrange for this part to be sent to us ASAP.
| Attachment | 13.10.14 email back to Rea.jpg [ 75086 ] |
made changes -
| Park_Contact |
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| Park_Phone | 01805 622110 |
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| Park_Email |
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| Park_City |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 22/Oct/14 1:06 PM |
I have today been sent a Black bung from Swift I will send this in the post today.
Show
Lorraine Pryor (Inactive)
added a comment - I have today been sent a Black bung from Swift I will send this in the post today.
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Park_Key_Account | false |
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| Park_Contact |
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| Park_City |
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| Park_Key_Account | No |
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| Park_Email |
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| Park_Contact |
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| Park_City |
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| Park_Email |
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| Park_Key_Account | NoYes | No |
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| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
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| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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3s | 1 | Lorraine Pryor (Inactive) | 12/Mar/14 1:35 PM | |||||
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1s | 1 | Lorraine Pryor (Inactive) | 12/Mar/14 1:35 PM | |||||
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27d 22h 59m | 1 | Linda Trunkfield (Inactive) | 09/Apr/14 1:34 PM | |||||
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8s | 1 | Linda Trunkfield (Inactive) | 09/Apr/14 1:34 PM | |||||
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7m 20s | 2 | Linda Trunkfield (Inactive) | 09/Apr/14 1:35 PM | |||||
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47s | 2 | Linda Trunkfield (Inactive) | 09/Apr/14 1:35 PM | |||||
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20s | 2 | Linda Trunkfield (Inactive) | 09/Apr/14 1:35 PM | |||||
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195d 23h 31m | 2 | Lorraine Pryor (Inactive) | 22/Oct/14 1:06 PM | |||||
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30s | 1 | Lorraine Pryor (Inactive) | 22/Oct/14 1:06 PM | |||||
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6m 47s | 1 | Lorraine Pryor (Inactive) | 22/Oct/14 1:13 PM | |||||
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1m 14s | 2 | Lorraine Pryor (Inactive) | 22/Oct/14 1:14 PM | |||||
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4160d 5h 29m | 1 | 13/Mar/26 5:44 PM | ||||||
|
10s | 2 | 13/Mar/26 5:44 PM |
Looking at Paradox this van was delivered to park 23.10.13 and its a demo van.