Good Will
  1. Good Will
  2. GW-2634

Kitchen - Cooker Knob missing

        Details

        • Type: Oven (2 Weeks) Oven (2 Weeks)
        • Status: Awaiting Quote
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Wilksworth Farm Caravan Park
        • Park_Code:
          WILK01
        • Park_Postcode:
          BH21 4HW
        • Park_Email:
          ww.reception@shorefield.co.uk / Leanne.Buckingham@shorefield.co.uk
        • Park_Phone:
          01202885467
        • ID Number:
          SBH005354 / SBH003809
        • Model:
          Moselle
        • Stock_Number:
          31645
        • Serial:
          019618h
        • Size:
          38x12
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. PDF File
          SKM_C224e16071307521.pdf
          224 kB
          Adrienne Barwell
        1. screenshot-1.png
          171 kB

          Activity

          Ascending order - Click to sort in descending order
          Charleen Sibley created issue -
          Charleen Sibley made changes -
          Field Original Value New Value
          Park_Email asales@surfbay.co.uk
          Park_Phone 01837 680100
          Park_Code SURF99
          Park_Key_Account No
          Park_Address Surf Bay Leisure (Winkleigh)
          Hide
          Permalink
          Charleen Sibley added a comment -
          SBH005354 - Claim submitted to Swift with a parts enquiry for the missing cooker knob.
          Show
          Charleen Sibley added a comment - SBH005354 - Claim submitted to Swift with a parts enquiry for the missing cooker knob.
          Charleen Sibley made changes -
          ID Number SBH005354
          Charleen Sibley made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Debbie Bartlett (Inactive) made changes -
          Park_Company Surf Bay Leisure (Winkleigh) Wilksworth Farm Caravan Park
          Debbie Bartlett (Inactive) made changes -
          Park_Postcode BH21 4HW
          Park_Email asales@surfbay.co.uk rayandwendy@wilksworthfarmcaravanpark.co.uk
          Park_Phone 01837 680100 01202885467
          Park_Code SURF99 WILK01
          Park_Address2 Cranborne Road
          Park_City Wimborne
          Park_Address Surf Bay Leisure (Winkleigh)
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          swift have rejected this due to timescales so I have ordered as goodwill.
          Show
          Charleen Sibley added a comment - swift have rejected this due to timescales so I have ordered as goodwill.
          Charleen Sibley made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Charleen Sibley made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Charleen Sibley made changes -
          ID Number SBH005354 SBH005354 / SBH003809
          Adrienne Barwell (Inactive) made changes -
          Project Swift [ 10018 ] Good Will [ 10454 ]
          Key SWIFT-10841 GW-2634
          Workflow Manufacturers ver 2.2 [ 179526 ] Pre-Owned Ver 2.5 [ 184727 ]
          Responsibility SurfBay Attending [ 10042 ]
          Times Scheduled 0
          Adrienne Barwell (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Adrienne Barwell (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Resolved [ 5 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Adrienne Barwell (Inactive) made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Adrienne Barwell (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Adrienne Barwell (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.png [ 122335 ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Adrienne Barwell [ adrienne ] Charleen Sibley [ charleen sibley ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This is showing on the swift system as having been dispatched 21/6/16
          Show
          Adrienne Barwell (Inactive) added a comment - This is showing on the swift system as having been dispatched 21/6/16
          Adrienne Barwell (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Claire to check her parcels to see if this has been received
          Show
          Adrienne Barwell (Inactive) added a comment - Claire to check her parcels to see if this has been received
          Hide
          Permalink
          Claire Folland added a comment -
          recieved cooker knob, issued worksheet as preston is on site monday
          Show
          Claire Folland added a comment - recieved cooker knob, issued worksheet as preston is on site monday
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Preston has been to the unit and advised that this is not missing
          Show
          Adrienne Barwell (Inactive) added a comment - Preston has been to the unit and advised that this is not missing
          Adrienne Barwell (Inactive) made changes -
          Attachment SKM_C224e16071307521.pdf [ 123168 ]
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		1h 47m 1 charleen sibley 07/Mar/16 4:22 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		80d 38m 1 charleen sibley 26/May/16 6:00 PM
          Submitted Submitted Acknowledged Acknowledged
          		4s 1 charleen sibley 26/May/16 6:01 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		10s 1 charleen sibley 26/May/16 6:01 PM
          Parts Recieved Parts Recieved Resolved Resolved
          		36s 1 Adrienne Barwell (Inactive) 15/Jun/16 7:51 AM
          Resolved Resolved Reopened Reopened
          		1s 1 Adrienne Barwell (Inactive) 15/Jun/16 7:51 AM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		2s 1 Adrienne Barwell (Inactive) 15/Jun/16 7:51 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		1s 1 Adrienne Barwell (Inactive) 15/Jun/16 7:51 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		3s 1 Adrienne Barwell (Inactive) 15/Jun/16 7:51 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		34d 16h 34m 2 Adrienne Barwell (Inactive) 30/Jun/16 10:36 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		7d 1h 14m 1 Claire Folland 07/Jul/16 11:51 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		5d 21h 9m 1 Adrienne Barwell (Inactive) 13/Jul/16 9:00 AM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		40s 1 Adrienne Barwell (Inactive) 13/Jul/16 9:01 AM
          Resolved Resolved Complete Complete
          		2s 1 Adrienne Barwell (Inactive) 13/Jul/16 9:01 AM
          Complete Complete Complete Complete
          		3242d 3h 56m 2 29/May/25 12:57 PM
          Complete Complete Reopened Reopened
          		1s 1 29/May/25 12:57 PM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		30s 2 29/May/25 12:58 PM

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              Dates

              • Due:
                Created:
                Updated: