Details
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Type:
Exterior Panels (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Pine Green Valley Caravan Park
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Park_Code:pine01
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Park_Postcode:PL14 6LE
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Park_Email:mail@pinegreenvalley.co.uk
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Park_Phone:01579320183 / Carol: 07738 680747
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Order No:AS10126/50352
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Model:s pod
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Stock_Number:30332
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Serial:015726h
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Size:14 x 10
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Status Colour:
Awaiting Quote
1. |
Update Customer |  |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL14 6LE | |
| Park_Phone | 01579320183 | |
| Park_Code | pine01 | |
| Park_Key_Account | No | |
| Park_Address2 | Doublebois | |
| Park_City | LISKEARD | |
| Park_Address | Pine Green Valley Caravan Park |
Ade has spoken to Darren and they are wandering if they can take the canexel off the office unit outside and swap it with the one down at the park, phoned steve, he has advised you can not take the panels off the s pod as they are stappled on and break when you try to take them off, he thinks the top workshop has some canexel but is not sure if it is the correct colour, he will either come back today or in the morning and have a look
Phoned Carol back, advised we have some canexel in stock but we are not sure if it is the correct colour, our engineer will check either today or tomorrow, if it is correct we can fit on friday, promised to give her a call tomorrow
Phoned Carol back, advised we have some canexel in stock but we are not sure if it is the correct colour, our engineer will check either today or tomorrow, if it is correct we can fit on friday, promised to give her a call tomorrow
Show
Claire Folland
added a comment - Ade has spoken to Darren and they are wandering if they can take the canexel off the office unit outside and swap it with the one down at the park, phoned steve, he has advised you can not take the panels off the s pod as they are stappled on and break when you try to take them off, he thinks the top workshop has some canexel but is not sure if it is the correct colour, he will either come back today or in the morning and have a look
Phoned Carol back, advised we have some canexel in stock but we are not sure if it is the correct colour, our engineer will check either today or tomorrow, if it is correct we can fit on friday, promised to give her a call tomorrow
steve has had a look and the cladding looks the correct colour, phoned site and spoke to Carol, advised the cladding looks the correct colour so we are sending two engineers down tomorrow to try and replace, she has advised the pod will have people staying in it and is hoping we will not distrupt their holiday, advised i will let the engineers aware
Show
Claire Folland
added a comment - steve has had a look and the cladding looks the correct colour, phoned site and spoke to Carol, advised the cladding looks the correct colour so we are sending two engineers down tomorrow to try and replace, she has advised the pod will have people staying in it and is hoping we will not distrupt their holiday, advised i will let the engineers aware
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 01/Jul/16 | |
| Plot |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-12669 | GW-2816 |
| Workflow | Manufacturers ver 2.2 [ 185452 ] | Pre-Owned Ver 2.5 [ 185684 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 1 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
Steve has gone out to the unit, he could not carry out the work, due to the swift engineer gluing the corner capping into place, he has also advised that we will require more canexel to carry out the repair, because it will get damaged when it is removed.
Requires 2x lengths of canexel ( he has then said he will need x6 to repair!)
Canexel jointing strip required both inner and outer
Requires 2x lengths of canexel ( he has then said he will need x6 to repair!)
Canexel jointing strip required both inner and outer
Show
Adrienne Barwell (Inactive)
added a comment - Steve has gone out to the unit, he could not carry out the work, due to the swift engineer gluing the corner capping into place, he has also advised that we will require more canexel to carry out the repair, because it will get damaged when it is removed.
Requires 2x lengths of canexel ( he has then said he will need x6 to repair!)
Canexel jointing strip required both inner and outer
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Attachment | screenshot-1.png [ 122464 ] |
| Order No | AS10126/50352 |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-2.png [ 122465 ] |
| Attachment | screenshot-2.png [ 122465 ] |
| Attachment | screenshot-2.png [ 122466 ] |
Updated Nigel
Show
Adrienne Barwell (Inactive)
added a comment - Updated Nigel
| Attachment | screenshot-3.png [ 122468 ] |
I have updated the site and requested that they confirm when the unit will be empty so that we do not disrupt their customers. Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have updated the site and requested that they confirm when the unit will be empty so that we do not disrupt their customers. Awaiting response
| Attachment | SKM_C224e16070408260.pdf [ 122475 ] |
I have chased Shaun at ECS for an update
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Shaun at ECS for an update
| Attachment | screenshot-4.png [ 124630 ] |
recieved replacement corner trims from ecs, issued worksheet
Show
Claire Folland
added a comment - recieved replacement corner trims from ecs, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Tony from the park called and said he would like this completed now I said we would look to do it w/c 21/11 but would let him know on the friday before so he can not book the pod out.
Show
Charleen Sibley
added a comment - Tony from the park called and said he would like this completed now I said we would look to do it w/c 21/11 but would let him know on the friday before so he can not book the pod out.
I am short of engineers and have not been able to schedule this work yet
Show
Adrienne Barwell (Inactive)
added a comment - I am short of engineers and have not been able to schedule this work yet
I need to check with Steve whether he put cladding aside for this job
Show
Adrienne Barwell (Inactive)
added a comment - I need to check with Steve whether he put cladding aside for this job
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Attachment | appointment.png [ 136791 ] |
I have asked the site whether it would be okay to attend on Monday 9th of January awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - - edited I have asked the site whether it would be okay to attend on Monday 9th of January awaiting response
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Work Scheduled | 01/Jul/16 | 09/Jan/17 |
Work sheet returned, job completed. Files attached.
Show
Debbie Bartlett (Inactive)
added a comment - Work sheet returned, job completed. Files attached.
| Attachment | CCF30012017_00001.jpg [ 140832 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1d 1h 54m | 1 | Claire Folland | 30/Jun/16 12:57 PM | |||||
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4s | 1 | Claire Folland | 30/Jun/16 12:57 PM | |||||
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7s | 1 | Claire Folland | 30/Jun/16 12:57 PM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 04/Jul/16 10:26 AM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 04/Jul/16 10:26 AM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 04/Jul/16 10:26 AM | |||||
|
5m 32s | 1 | Adrienne Barwell (Inactive) | 04/Jul/16 10:31 AM | |||||
|
53d 20m | 1 | Claire Folland | 26/Aug/16 10:52 AM | |||||
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5s | 1 | Claire Folland | 26/Aug/16 10:52 AM | |||||
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115d 6h 19m | 2 | Adrienne Barwell (Inactive) | 19/Dec/16 4:03 PM | |||||
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45d 19h 46m | 2 | debbieb | 30/Jan/17 2:30 PM | |||||
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1s | 1 | debbieb | 30/Jan/17 2:30 PM | |||||
|
1s | 1 | debbieb | 30/Jan/17 2:30 PM | |||||
|
3208d 13h 13m | 1 | 13/Nov/25 3:43 AM | ||||||
|
1h 14m | 2 | 13/Nov/25 4:58 AM |
Carol has advised Surf bay have agreed to this, advised i would look into this and call her back, spoke to Ade, she was not aware of this, phoned Craig, he has had a look at it this morning and he thinks someone has fitted a downpipe in the wrong place, so they have moved the downpipe and waxed in the holes, he does not think this will be covered under warranty,
Phoned Matt to see if he has agreed to this, he remembers talking to the park but is unsure if he promised to change the panel,