Details
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Type:
Bedroom Furniture (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Bowleaze Cove - Waterside Holidays
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Park_Code:WATE01
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Park_Postcode:DT3 6PP
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Park_Contact:Jon Walker
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Park_Email:WARRANTY@WATERSIDEHOLIDAYS.CO.UK // info@watersideholidays.co.uk
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Park_Phone:01305833103 / Sophie Direct: 01305 836848
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Plot:Red 71
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ID Number:SBH005403
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Model:Auvergne
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Stock_Number:29241
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Serial:013172H
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Status Colour:
Awaiting Quote
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Part Number:1713448 WARDROBE DOOR - MASTER BEDROOM x 3 each £74.07 plus vat each and the £12.00pp
1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) | |
2. |
Update Customer | |
Complete | Claire Folland | |
3. |
Check Parts | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Lounge Furniture (8 Weeks) [ 33 ] | Bedroom Furniture (8 Weeks) [ 34 ] |
| Due Date | 07/Apr/16 | 11/May/16 |
| Part Number 2 | no delivery on this one as I said we will drop it when we are in area. | |
| Part Number | 9834796 COMPLETE COFFEE TABLE -LOUNGE 900X470MM £40.50 plus vat | 1713448 WARDROBE DOOR - MASTER BEDROOM x 3 each £74.07 plus vat each and the £12.00pp |
| Attachment | 16.03.16 email from park.png [ 113347 ] |
| Parts ordered | 11/Feb/16 10:13 AM | |
| ID Number | SBH003617 | |
| Serial | 018779h | 013172H |
| Plot | Orange 7 | Red 71 |
| Year | 2015 | 2013 |
| Size | 40x12 | |
| Model | Moselle | TBA |
| Order No | as9810/4040 | |
| Stock_Number | 31272 |
| Project | Chargeable Parts [ 10030 ] | Swift [ 10018 ] |
| Key | CHARGE-2120 | SWIFT-10999 |
| Workflow | Chargeable Parts ver 2.0 [ 180022 ] | Manufacturers ver 2.2 [ 180024 ] |
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Lorraine Pryor (Inactive)
added a comment -
Permalink
I have asked Debbie to see if they will accept this under warranty first, I have emailed the park the cost should they have to purchase them and ask James to get some photos for warranty.
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Lorraine Pryor (Inactive)
added a comment - I have asked Debbie to see if they will accept this under warranty first, I have emailed the park the cost should they have to purchase them and ask James to get some photos for warranty.
| Attachment | screenshot-1.png [ 113348 ] |
| Attachment | 16.03.16 email to debbie.png [ 113349 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Debbie Bartlett [ debbieb ] |
| ID Number | SBH005403 |
SBH005403 Claim submitted to Swift.
Show
Debbie Bartlett (Inactive)
added a comment - SBH005403 Claim submitted to Swift.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Claim rejected by Swift. I Challenged this as wardrobe doors have a longer warranty. I have spoken to Paul at Swift he confirmed this and he is going to send out 3x wardrobe doors. Surf Bay to attend site to fit the doors. Once the work is complete Paul has requested that we resubmitted the claim, REF: time taken to complete the job.
Show
Debbie Bartlett (Inactive)
added a comment - - edited Claim rejected by Swift. I Challenged this as wardrobe doors have a longer warranty. I have spoken to Paul at Swift he confirmed this and he is going to send out 3x wardrobe doors. Surf Bay to attend site to fit the doors. Once the work is complete Paul has requested that we resubmitted the claim, REF: time taken to complete the job.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | 12.5.16.png [ 117944 ] |
James @ Waterside has asked for an update - I have told him that the doors are on order and I will let him know when they arrive and when an engineer is scheduled
Show
Ellie W (Inactive)
added a comment - James @ Waterside has asked for an update - I have told him that the doors are on order and I will let him know when they arrive and when an engineer is scheduled
Reece has emailed to advise that he has placed the doors on order. screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Reece has emailed to advise that he has placed the doors on order. screen shot attached.
| Attachment | screenshot-2.png [ 118107 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Swift has a dispatch date of week commencing 23/05/16
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Charleen Sibley
added a comment - Swift has a dispatch date of week commencing 23/05/16
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
recieved 2 wardrobe doors on swift delivery, still waiting for one more, labelled and put on rack
Show
Claire Folland
added a comment - recieved 2 wardrobe doors on swift delivery, still waiting for one more, labelled and put on rack
Wardrobe door received
Show
Adrienne Barwell (Inactive)
added a comment - Wardrobe door received
| Assignee | Debbie Bartlett [ debbieb ] | Claire Folland [ claire ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Claire Folland [ claire ] |
| Plot |
| Attachment | screenshot-3.png [ 120559 ] |
| Model | TBA | Auvergne |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - worksheet issued
| Stock_Number | 29241 |
complete by Keith
Show
Adrienne Barwell (Inactive)
added a comment - complete by Keith
| Attachment | SKM_C224e16070506581.pdf [ 122619 ] |
| Attachment | SKM_C224e16070506581.pdf [ 122620 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/Aug/16 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-10999 | GW-2820 |
| Workflow | Manufacturers ver 2.2 [ 180024 ] | Pre-Owned Ver 2.5 [ 185714 ] |
| Status | Issue Invoice [ 10451 ] | Resolved [ 5 ] |
| Times Scheduled | 1 |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5d 19h 11m | 1 | debbieb | 22/Mar/16 9:53 AM | |||||
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48d 1h 42m | 1 | debbieb | 09/May/16 12:36 PM | |||||
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11d 3h 49m | 1 | charleen sibley | 20/May/16 4:26 PM | |||||
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16d 21h 57m | 1 | Adrienne Barwell (Inactive) | 06/Jun/16 2:23 PM | |||||
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3m 43s | 1 | Adrienne Barwell (Inactive) | 06/Jun/16 2:27 PM | |||||
|
28d 19h 24m | 1 | Adrienne Barwell (Inactive) | 05/Jul/16 9:52 AM | |||||
|
7s | 1 | Adrienne Barwell (Inactive) | 05/Jul/16 9:52 AM | |||||
|
1m 23s | 1 | Adrienne Barwell (Inactive) | 05/Jul/16 9:53 AM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 05/Jul/16 9:53 AM | |||||
|
3417d 19h 59m | 1 | 13/Nov/25 4:52 AM | ||||||
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1s | 1 | 13/Nov/25 4:53 AM | ||||||
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8h 45m | 1 | 13/Nov/25 1:38 PM |
