Details
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Type:
Missing items (4 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Park_Company:Ladram Bay Holiday Centre
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Park_Code:LADR01
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Park_Postcode:EX9 7BX
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Park_Email:info@ladrambay.co.uk
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Park_Phone:01395 568761
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Plot:..
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ID Number:SBH003902
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Order No:cc-118255 glen dimplex as of 06.10.14
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Model:Swift Soleil
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Stock_Number:29399
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Serial:13367h
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Size:35x12
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Status Colour:
Complete
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PER:SBH001199
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Additional Contact Details:Gary
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Park:Ladram Bay Holiday centre
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Postcode:EX9 7BX
Activity
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Lorraine Pryor (Inactive)
added a comment -
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Part rec today from Glen Diplem I will send out to gary today in post and drop him an email to update him
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Lorraine Pryor (Inactive)
added a comment - Part rec today from Glen Diplem I will send out to gary today in post and drop him an email to update him
I have received an email back from Eddie At Glen dimplex to say
"Thanks for the product information
I have ordered a cooker control know and burner cap to be delivered direct to you within the next 5 days
Our service reference is cc-118255.
Once the parts come in I can them pop them in the post to gary
"Thanks for the product information
I have ordered a cooker control know and burner cap to be delivered direct to you within the next 5 days
Our service reference is cc-118255.
Once the parts come in I can them pop them in the post to gary
Show
Lorraine Pryor (Inactive)
added a comment - I have received an email back from Eddie At Glen dimplex to say
"Thanks for the product information
I have ordered a cooker control know and burner cap to be delivered direct to you within the next 5 days
Our service reference is cc-118255.
Once the parts come in I can them pop them in the post to gary
I have emailed Glen dimplex to see if they can help us with these missing parts?
Now waiting for a reply.
Now waiting for a reply.
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Lorraine Pryor (Inactive)
added a comment - I have emailed Glen dimplex to see if they can help us with these missing parts?
Now waiting for a reply.
Gary has just called me to say that he thinks this is the van on their show ground so he will go and get me the information and photos so then I can see if I'm able to get these.
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Lorraine Pryor (Inactive)
added a comment - Gary has just called me to say that he thinks this is the van on their show ground so he will go and get me the information and photos so then I can see if I'm able to get these.
Gary still has replied with the information, So I have sent him another e-mail today asking for the information so I can see if I can get any replacement knobs.
waiting to hear back from park
waiting to hear back from park
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Lorraine Pryor (Inactive)
added a comment - Gary still has replied with the information, So I have sent him another e-mail today asking for the information so I can see if I can get any replacement knobs.
waiting to hear back from park
Rea has come back to say "
We no longer use Glen Dimplex so ask all dealers to go direct for spares."
So we will have to go direct to them.
I have dropped Gary at the park an e-mail asking for the make/ model of the oven and how many knobs etc are missing so that we can them go to Glen dimplex to see if they can supply them for us.
We no longer use Glen Dimplex so ask all dealers to go direct for spares."
So we will have to go direct to them.
I have dropped Gary at the park an e-mail asking for the make/ model of the oven and how many knobs etc are missing so that we can them go to Glen dimplex to see if they can supply them for us.
Show
Lorraine Pryor (Inactive)
added a comment - Rea has come back to say "
We no longer use Glen Dimplex so ask all dealers to go direct for spares."
So we will have to go direct to them.
I have dropped Gary at the park an e-mail asking for the make/ model of the oven and how many knobs etc are missing so that we can them go to Glen dimplex to see if they can supply them for us.
Swift have replied to say " We would advise you to go direct to Glen Dimplex".
I have forwarded this e-mail to Rea as Swift as this van is new 2014 so I'm surprised that they have replied with this answer .
Now waiting to hear back from her to see what she has to say.
I have forwarded this e-mail to Rea as Swift as this van is new 2014 so I'm surprised that they have replied with this answer .
Now waiting to hear back from her to see what she has to say.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have replied to say " We would advise you to go direct to Glen Dimplex".
I have forwarded this e-mail to Rea as Swift as this van is new 2014 so I'm surprised that they have replied with this answer .
Now waiting to hear back from her to see what she has to say.
Once we get the part number back we can then order this and charge to the stock number
Show
Lorraine Pryor (Inactive)
added a comment - Once we get the part number back we can then order this and charge to the stock number
This was rejected under warranty so I have set this up as Good Will.
I have had to submit a Parts enquiry into Swift as they don't show these parts on Swift.
Per SBH001199
I have had to submit a Parts enquiry into Swift as they don't show these parts on Swift.
Per SBH001199
Show
Lorraine Pryor (Inactive)
added a comment - This was rejected under warranty so I have set this up as Good Will.
I have had to submit a Parts enquiry into Swift as they don't show these parts on Swift.
Per SBH001199