Good Will
  1. Good Will
  2. GW-3191

Hallway - damaged door.

        Details

        • Type: Internal Doors (8 Weeks) Internal Doors (8 Weeks)
        • Status: Awaiting Quote
        • Priority: Manager escalations Manager escalations
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Ladram Bay Holiday Centre
        • Park_Code:
          LADR01
        • Park_Postcode:
          EX9 7BX
        • Park_Email:
          info@ladrambay.co.uk
        • Park_Phone:
          01395 568761
        • ID Number:
          SBH005363
        • Model:
          Alsace
        • Stock_Number:
          32568
        • Serial:
          020524h
        • Size:
          39x12
        • Status Colour:
          Awaiting Quote Awaiting Quote
        • Part Number:
          1719346
        1. alcase 20524h (4).jpg
          102 kB
        2. CCF27092016_00000.jpg
          692 kB
        3. screenshot-1.png
          47 kB

          Activity

          Ascending order - Click to sort in descending order
          Charleen Sibley created issue -
          Charleen Sibley made changes -
          Field Original Value New Value
          Park_Postcode EX9 7BX
          Park_Phone (01395) 568 761
          Park_Code LADR01
          Park_Key_Account Yes
          Park_Address2 Otterton
          Park_City Nr Budleigh Salterton
          Park_Address Ladram Bay Holiday Centre
          Charleen Sibley made changes -
          ID Number SBH005363
          Hide
          Permalink
          Charleen Sibley added a comment -
          SBH005363 - Claim submitted to Swift.
          Show
          Charleen Sibley added a comment - SBH005363 - Claim submitted to Swift.
          Charleen Sibley made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Swift have advised that this unit was dispatched on 25th February and we did not report the issue until 9th March - this is nine working days, and we are allowed 10 working days. I am going to appeal against this decision.
          Show
          Adrienne Barwell (Inactive) added a comment - Swift have advised that this unit was dispatched on 25th February and we did not report the issue until 9th March - this is nine working days, and we are allowed 10 working days. I am going to appeal against this decision.
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment alcase 20524h (4).jpg [ 120770 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Over 8 Weeks [ 25 ] Manager escalations [ 10000 ]
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This is rejected by Swift, we will to get this as goodwill
          Show
          Adrienne Barwell (Inactive) added a comment - This is rejected by Swift, we will to get this as goodwill
          Adrienne Barwell (Inactive) made changes -
          Project Swift [ 10018 ] Good Will [ 10454 ]
          Key SWIFT-10876 GW-3191
          Workflow Manufacturers ver 2.2 [ 179651 ] Pre-Owned Ver 2.5 [ 188026 ]
          Responsibility SurfBay Attending [ 10042 ]
          Times Scheduled 0
          Adrienne Barwell (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Adrienne Barwell (Inactive) made changes -
          Part Number 1719346
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have ordered the door
          Show
          Adrienne Barwell (Inactive) added a comment - I have ordered the door
          Adrienne Barwell (Inactive) made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.png [ 126508 ]
          Adrienne Barwell (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Adrienne Barwell (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Claire Folland added a comment -
          recieved replacement door on swift delivery, issued worksheet
          Show
          Claire Folland added a comment - recieved replacement door on swift delivery, issued worksheet
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Debbie Bartlett (Inactive) made changes -
          Attachment CCF27092016_00000.jpg [ 128876 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Work sheet returned, job complete, files attached.
          Show
          Debbie Bartlett (Inactive) added a comment - Work sheet returned, job complete, files attached.
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Debbie Bartlett (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Debbie Bartlett (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		31m 41s 1 charleen sibley 09/Mar/16 2:53 PM
          Submitted Submitted Acknowledged Acknowledged
          		91d 52m 1 Adrienne Barwell (Inactive) 08/Jun/16 4:46 PM
          Acknowledged Acknowledged Rejected Rejected
          		78d 1m 1 Adrienne Barwell (Inactive) 25/Aug/16 4:48 PM
          Rejected Rejected Resolved Resolved
          		1m 7s 1 Adrienne Barwell (Inactive) 25/Aug/16 4:49 PM
          Resolved Resolved Reopened Reopened
          		1s 1 Adrienne Barwell (Inactive) 25/Aug/16 4:49 PM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		3s 1 Adrienne Barwell (Inactive) 25/Aug/16 4:55 PM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		3m 14s 1 Adrienne Barwell (Inactive) 25/Aug/16 4:58 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		2s 1 Adrienne Barwell (Inactive) 25/Aug/16 4:58 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		27d 20h 48m 1 Claire Folland 22/Sep/16 1:47 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		4s 1 Claire Folland 22/Sep/16 1:47 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		4d 21h 41m 1 debbieb 27/Sep/16 11:29 AM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		4s 1 debbieb 27/Sep/16 11:29 AM
          Resolved Resolved Complete Complete
          		7s 1 debbieb 27/Sep/16 11:29 AM
          Complete Complete Reopened Reopened
          		3333d 18h 29m 1 13/Nov/25 4:58 AM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		5m 51s 2 13/Nov/25 4:58 AM

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              Dates

              • Due:
                Created:
                Updated: