Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Park_Company:Trevella Caravan Park
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Park_Code:TREV06
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Park_Postcode:TR8 5EW
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Park_Contact:Karen
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Park_Email:rob.lomas@trevella.co.uk or sales Karen.Keyte@trevella.co.uk]
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Park_Phone:01637 830308 // Kurt's direct line 01637 830307
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Plot:LV2 Mr Hughes
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Order No:AS10366/50352
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Model:Lilac Lodge
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Stock_Number:29055
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Serial:AT009925/04
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Size:40x20
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Status Colour:
Complete
Issue Links
- Same Van
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ATL-3249
Exterior Cladding is split again
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- Complete
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Activity
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Adrienne Barwell (Inactive)
added a comment -
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The site have advised that the engineers have knocked over turps on the lounge carpet and the customer would like the carpet replaced. I have updated Darren
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Adrienne Barwell (Inactive)
added a comment - The site have advised that the engineers have knocked over turps on the lounge carpet and the customer would like the carpet replaced. I have updated Darren
| Attachment | screenshot-1.png [ 129390 ] |
| Attachment | screenshot-2.png [ 129391 ] |
| Attachment | screenshot-3.png [ 129392 ] |
| Attachment | screenshot-4.png [ 129393 ] |
| Attachment | screenshot-5.png [ 129394 ] |
| Order No | AS9228/5035 |
| Project | Atlas [ 10040 ] | Good Will [ 10454 ] |
| Key |
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| Issue Type | Exterior Panels (8 Weeks) [ 26 ] | Carpets and vinyls (8 weeks) [ 13 ] |
| Workflow | Manufacturers ver 2.2 [ 189078 ] | Pre-Owned Ver 2.5 [ 189079 ] |
| Status | Open [ 1 ] | Parts ordered [ 3 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 1 |
| Order No | AS10366/50352 |
| Attachment | screenshot-6.png [ 129395 ] |
Order sent through to Vanessa and Katrina
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Adrienne Barwell (Inactive)
added a comment - Order sent through to Vanessa and Katrina
| Attachment | screenshot-7.png [ 129483 ] |
Katrina has advised that the original carpet is no longer available she will send me a quote for the current carpet
I have updated Kurt and sent a picture from the current brochure asking if the colour was okay, awaiting response from the site
They also require underlay
I have updated Kurt and sent a picture from the current brochure asking if the colour was okay, awaiting response from the site
They also require underlay
Show
Adrienne Barwell (Inactive)
added a comment - Katrina has advised that the original carpet is no longer available she will send me a quote for the current carpet
I have updated Kurt and sent a picture from the current brochure asking if the colour was okay, awaiting response from the site
They also require underlay
| Attachment | screenshot-8.png [ 129485 ] |
Kurt has advised that he wants to know if Atlas would provide the hallway carpet as a gesture of goodwill, they won't I have added this to the order
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Adrienne Barwell (Inactive)
added a comment - Kurt has advised that he wants to know if Atlas would provide the hallway carpet as a gesture of goodwill, they won't I have added this to the order
| Attachment | screenshot-9.png [ 130146 ] |
| Attachment | updated order.png [ 130148 ] |
| Attachment | screenshot-10.png [ 130154 ] |
Updated Kurt that I have ordered lounge and hall carpet and underlay. Awaiting confirmation from Katrina as to timescales
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Adrienne Barwell (Inactive)
added a comment - Updated Kurt that I have ordered lounge and hall carpet and underlay. Awaiting confirmation from Katrina as to timescales
| Attachment | screenshot-11.png [ 130157 ] |
I have chased Katrina for an anticipated delivery date for the carpet awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have chased Katrina for an anticipated delivery date for the carpet awaiting response
| Attachment | screenshot-12.png [ 131015 ] |
Atlas are hoping that the carpet will be dispatched to us next week
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Adrienne Barwell (Inactive)
added a comment - Atlas are hoping that the carpet will be dispatched to us next week
Ade has advised that the carpet has been delivered I have update Kurt. Surf Bay to attend W/C 7.11.16
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Debbie Bartlett (Inactive)
added a comment - Ade has advised that the carpet has been delivered I have update Kurt. Surf Bay to attend W/C 7.11.16
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
Keith and Steve to attend
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Adrienne Barwell (Inactive)
added a comment - Keith and Steve to attend
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 11/Jul/16 | 09/Nov/16 |
| Plot |
| Attachment | SKM_C224e16111510270.pdf [ 133688 ] |
Steve and Keith completed the job see PDF attached.
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Isabel Smith (Inactive)
added a comment - Steve and Keith completed the job see PDF attached.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
invoice received for parts £442.92 + VAT
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Adrienne Barwell (Inactive)
added a comment - invoice received for parts £442.92 + VAT
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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18m 54s | 1 | Adrienne Barwell (Inactive) | 04/Oct/16 3:06 PM | |||||
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30d 19h 5m | 1 | Claire Folland | 04/Nov/16 9:12 AM | |||||
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1h | 1 | Claire Folland | 04/Nov/16 10:12 AM | |||||
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4h 24m | 1 | Adrienne Barwell (Inactive) | 04/Nov/16 2:37 PM | |||||
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58s | 1 | Adrienne Barwell (Inactive) | 04/Nov/16 2:38 PM | |||||
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10d 19h 50m | 1 | monica | 15/Nov/16 10:29 AM | |||||
|
3s | 1 | monica | 15/Nov/16 10:29 AM |
