Details
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Type:
Panel/Plinth Heater & Fires (4 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Oaklands park _ do not use
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Park_Code:oakl05
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Park_Postcode:PL13 2JS
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Park_Email:info@oaklands-park.co.uk
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Park_Phone:01503 262640
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Plot:.202
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ID Number:SBH005701 sbh005812
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Model:Moselle
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Stock_Number:30421
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Serial:017039H
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Size:40x13
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Status Colour:
Awaiting Quote
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Part Number:1718050
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Part Number 2:1717924
1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) | |
2. |
Update Customer | |
Complete | Adrienne Barwell (Inactive) |
Activity
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Debbie Bartlett (Inactive)
added a comment -
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Claim submitted to swift
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Debbie Bartlett (Inactive)
added a comment - Claim submitted to swift
Swift rejected this claim surf Bay to attend as G/W. Work sheet printed and filed.
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Debbie Bartlett (Inactive)
added a comment - Swift rejected this claim surf Bay to attend as G/W. Work sheet printed and filed.
Appointment made for tomorrow at 11.00am
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Adrienne Barwell (Inactive)
added a comment - Appointment made for tomorrow at 11.00am
Keith has advised that this needs a new splashback, there are lines appearing at the back
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Adrienne Barwell (Inactive)
added a comment - Keith has advised that this needs a new splashback, there are lines appearing at the back
I have ordered both splash backs because Keith did not measure it and doesn't know which one we require
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Adrienne Barwell (Inactive)
added a comment - I have ordered both splash backs because Keith did not measure it and doesn't know which one we require
This has been rejected by Swift because the van is out of warranty, we are still waiting for the site to send a proof of purchase to the end user so that we can update Swift and get these claims authorised. Awaiting response from the site
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Adrienne Barwell (Inactive)
added a comment - This has been rejected by Swift because the van is out of warranty, we are still waiting for the site to send a proof of purchase to the end user so that we can update Swift and get these claims authorised. Awaiting response from the site
proof of purchase received
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Adrienne Barwell (Inactive)
added a comment - proof of purchase received
Appealed to Craig at Swift awaiting his response
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Adrienne Barwell (Inactive)
added a comment - Appealed to Craig at Swift awaiting his response
Swift have advised that this is the third owner of the unit, I have confirmed that this van has been a demo and this is the first owner of the unit, the van was pdi'd in 2014 and no claims were submitted on the unit until 2016 when the new owners purchased the unit
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Adrienne Barwell (Inactive)
added a comment - Swift have advised that this is the third owner of the unit, I have confirmed that this van has been a demo and this is the first owner of the unit, the van was pdi'd in 2014 and no claims were submitted on the unit until 2016 when the new owners purchased the unit
Craig has spoken to Charleen and confirmed that they will send an engineer out to sort out the splash backs. No need to re-submit the claim
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Adrienne Barwell (Inactive)
added a comment - Craig has spoken to Charleen and confirmed that they will send an engineer out to sort out the splash backs. No need to re-submit the claim
Charleen to update the customer
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Adrienne Barwell (Inactive)
added a comment - Charleen to update the customer
I have emailed the park asking if they could confirm that it is convenient for Swift to attend site W/C 25th July.
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Debbie Bartlett (Inactive)
added a comment - I have emailed the park asking if they could confirm that it is convenient for Swift to attend site W/C 25th July.
I have called the park and requested that they give me a call to confirm that it is convenient for swift to attend W/C 25/07/2016. Call Time 13:42:06
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Debbie Bartlett (Inactive)
added a comment - - edited I have called the park and requested that they give me a call to confirm that it is convenient for swift to attend W/C 25/07/2016. Call Time 13:42:06
I have spoken to Craig the swift engineer and he has advised he is due to attend park on Thursday. He is going to call to confirm this on Wednesday as he has a rush job on with Andy and this he changed his weeks scheduling. I have update the van owner. and will call her back on Wednesday to update her.
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Debbie Bartlett (Inactive)
added a comment - I have spoken to Craig the swift engineer and he has advised he is due to attend park on Thursday. He is going to call to confirm this on Wednesday as he has a rush job on with Andy and this he changed his weeks scheduling. I have update the van owner. and will call her back on Wednesday to update her.
I have asked Isabel to find out the latest update for this issue and update JIRA
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Adrienne Barwell (Inactive)
added a comment - I have asked Isabel to find out the latest update for this issue and update JIRA
This again has been rejected because it is out of warranty I am changing this to G/W. See screenshot attached.
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Isabel Smith (Inactive)
added a comment - This again has been rejected because it is out of warranty I am changing this to G/W. See screenshot attached.
i am going to close this as the owner has not been in contact and I am assuming Craig re attended
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Debbie Bartlett (Inactive)
added a comment - i am going to close this as the owner has not been in contact and I am assuming Craig re attended