Details
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Type:
Panel/Plinth Heater & Fires (4 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Oaklands park _ do not use
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Park_Code:oakl05
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Park_Postcode:PL13 2JS
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Park_Email:info@oaklands-park.co.uk
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Park_Phone:01503 262640
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Plot:.202
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ID Number:SBH005701 sbh005812
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Model:Moselle
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Stock_Number:30421
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Serial:017039H
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Size:40x13
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Status Colour:
Awaiting Quote
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Part Number:1718050
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Part Number 2:1717924
1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) | |
2. |
Update Customer | |
Complete | Adrienne Barwell (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL13 2JS | |
| Park_Email | info@oaklands-park.co.uk | |
| Park_Phone | 01503 262640 | |
| Park_Code | oakl05 | |
| Park_Key_Account | No | |
| Park_Address2 | Polperro Road | |
| Park_City | Looe | |
| Park_Address | Oaklands park |
| Serial | 17039h | 017039H |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Debbie Bartlett (Inactive)
added a comment -
Permalink
Claim submitted to swift
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Debbie Bartlett (Inactive)
added a comment - Claim submitted to swift
| ID Number | 17039H | SBH005701 |
| Summary | Bathroom-Panel behind the sink in the bathroom is peeing. | Bathroom-Panel behind the sink in the bathroom is peeling. |
| Attachment | screenshot-1.png [ 120628 ] |
Swift rejected this claim surf Bay to attend as G/W. Work sheet printed and filed.
Show
Debbie Bartlett (Inactive)
added a comment - Swift rejected this claim surf Bay to attend as G/W. Work sheet printed and filed.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Adrienne Barwell [ adrienne ] |
Appointment made for tomorrow at 11.00am
Show
Adrienne Barwell (Inactive)
added a comment - Appointment made for tomorrow at 11.00am
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 21/Jun/16 | |
| Plot |
| Attachment | SKM_C224e16062707145.pdf [ 122010 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-12236 | GW-2766 |
| Workflow | Manufacturers ver 2.2 [ 183961 ] | Pre-Owned Ver 2.5 [ 185314 ] |
| Status | Issue Invoice [ 10451 ] | Resolved [ 5 ] |
| Issue Type | Toilet/Shower (8 Weeks) [ 41 ] | Panel/Plinth Heater & Fires (4 Weeks) [ 23 ] |
| Responsibility | SurfBay Attending [ 10042 ] | |
| Times Scheduled | 1 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Comment | [ complete by Keith ] |
Keith has advised that this needs a new splashback, there are lines appearing at the back
Show
Adrienne Barwell (Inactive)
added a comment - Keith has advised that this needs a new splashback, there are lines appearing at the back
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | SKM_C224e16070506574.pdf [ 122607 ] |
| Attachment | Keith Russell 24.06.16 011.JPG [ 122608 ] | |
| Attachment | Keith Russell 24.06.16 012.JPG [ 122609 ] |
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key | GW-2766 | SWIFT-12763 |
| Workflow | Pre-Owned Ver 2.5 [ 185314 ] | Manufacturers ver 2.2 [ 185710 ] |
| Responsibility | SurfBay Attending [ 10042 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | SBH005701 | SBH005701 sbh005812 |
I have ordered both splash backs because Keith did not measure it and doesn't know which one we require
Show
Adrienne Barwell (Inactive)
added a comment - I have ordered both splash backs because Keith did not measure it and doesn't know which one we require
| Part Number 2 | 1717924 | |
| Part Number | 1718050 |
This has been rejected by Swift because the van is out of warranty, we are still waiting for the site to send a proof of purchase to the end user so that we can update Swift and get these claims authorised. Awaiting response from the site
Show
Adrienne Barwell (Inactive)
added a comment - This has been rejected by Swift because the van is out of warranty, we are still waiting for the site to send a proof of purchase to the end user so that we can update Swift and get these claims authorised. Awaiting response from the site
proof of purchase received
Show
Adrienne Barwell (Inactive)
added a comment - proof of purchase received
| Attachment | SKMBT_C22016062910020 proof of purchase.pdf [ 122842 ] |
| Attachment | screenshot-2.png [ 122845 ] |
Appealed to Craig at Swift awaiting his response
Show
Adrienne Barwell (Inactive)
added a comment - Appealed to Craig at Swift awaiting his response
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
Swift have advised that this is the third owner of the unit, I have confirmed that this van has been a demo and this is the first owner of the unit, the van was pdi'd in 2014 and no claims were submitted on the unit until 2016 when the new owners purchased the unit
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that this is the third owner of the unit, I have confirmed that this van has been a demo and this is the first owner of the unit, the van was pdi'd in 2014 and no claims were submitted on the unit until 2016 when the new owners purchased the unit
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |
Craig has spoken to Charleen and confirmed that they will send an engineer out to sort out the splash backs. No need to re-submit the claim
Show
Adrienne Barwell (Inactive)
added a comment - Craig has spoken to Charleen and confirmed that they will send an engineer out to sort out the splash backs. No need to re-submit the claim
| Responsibility | SurfBay Attending [ 10042 ] | Manufacturer Attending [ 10045 ] |
Charleen to update the customer
Show
Adrienne Barwell (Inactive)
added a comment - Charleen to update the customer
| Plot | . | .202 |
I have emailed the park asking if they could confirm that it is convenient for Swift to attend site W/C 25th July.
Show
Debbie Bartlett (Inactive)
added a comment - I have emailed the park asking if they could confirm that it is convenient for Swift to attend site W/C 25th July.
| Attachment | screenshot-3.png [ 123379 ] |
I have called the park and requested that they give me a call to confirm that it is convenient for swift to attend W/C 25/07/2016. Call Time 13:42:06
Show
Debbie Bartlett (Inactive)
added a comment - - edited I have called the park and requested that they give me a call to confirm that it is convenient for swift to attend W/C 25/07/2016. Call Time 13:42:06
I have spoken to Craig the swift engineer and he has advised he is due to attend park on Thursday. He is going to call to confirm this on Wednesday as he has a rush job on with Andy and this he changed his weeks scheduling. I have update the van owner. and will call her back on Wednesday to update her.
Show
Debbie Bartlett (Inactive)
added a comment - I have spoken to Craig the swift engineer and he has advised he is due to attend park on Thursday. He is going to call to confirm this on Wednesday as he has a rush job on with Andy and this he changed his weeks scheduling. I have update the van owner. and will call her back on Wednesday to update her.
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Debbie Bartlett [ debbieb ] |
I have asked Isabel to find out the latest update for this issue and update JIRA
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Isabel to find out the latest update for this issue and update JIRA
This again has been rejected because it is out of warranty I am changing this to G/W. See screenshot attached.
Show
Isabel Smith (Inactive)
added a comment - This again has been rejected because it is out of warranty I am changing this to G/W. See screenshot attached.
| Attachment | screenshot-4.png [ 131900 ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-12763 | GW-3533 |
| Workflow | Manufacturers ver 2.2 [ 185710 ] | Pre-Owned Ver 2.5 [ 189799 ] |
| Status | Acknowledged [ 10005 ] | Awaiting Quote [ 10006 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
i am going to close this as the owner has not been in contact and I am assuming Craig re attended
Show
Debbie Bartlett (Inactive)
added a comment - i am going to close this as the owner has not been in contact and I am assuming Craig re attended
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
44m 25s | 1 | debbieb | 27/May/16 4:20 PM | |||||
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43s | 1 | debbieb | 07/Jun/16 2:33 PM | |||||
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13d 1h 15m | 1 | Adrienne Barwell (Inactive) | 20/Jun/16 3:48 PM | |||||
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6d 17h 22m | 1 | Adrienne Barwell (Inactive) | 27/Jun/16 9:10 AM | |||||
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16m 43s | 1 | Adrienne Barwell (Inactive) | 27/Jun/16 9:27 AM | |||||
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15m 7s | 1 | Adrienne Barwell (Inactive) | 05/Jul/16 8:39 AM | |||||
|
2d 6h 53m | 1 | Adrienne Barwell (Inactive) | 07/Jul/16 3:33 PM | |||||
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22m 59s | 1 | Adrienne Barwell (Inactive) | 07/Jul/16 3:56 PM | |||||
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10d 22h 12m | 2 | Adrienne Barwell (Inactive) | 07/Jul/16 3:56 PM | |||||
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112d 20h 4m | 1 | monica | 28/Oct/16 12:01 PM | |||||
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34d 5h 37m | 1 | debbieb | 01/Dec/16 4:39 PM | |||||
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2s | 1 | debbieb | 01/Dec/16 4:39 PM | |||||
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4s | 1 | debbieb | 01/Dec/16 4:39 PM | |||||
|
1m 6s | 2 | debbieb | 01/Dec/16 4:39 PM | |||||
|
2s | 1 | debbieb | 01/Dec/16 4:39 PM | |||||
|
3276d 11h 9m | 2 | 13/Nov/25 4:52 AM | ||||||
|
14s | 1 | 13/Nov/25 4:53 AM |
