Details
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Type:
Bedroom Furniture (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 6 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Beverley Holidays Parks Goodrington
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Park_Code:BEVE01
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Park_Postcode:TQ4 7JE
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Park_Email:Linda: admin@beverley-holidays.co.uk, sales@beverley-holidays.co.uk (main email)
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Park_Phone:01803 843887
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Plot:372
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Model:Atlas SAPPHIRE
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Stock_Number:28401
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Serial:AT009308/04
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Size:35 x 12 x 2
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Status Colour:
Awaiting Quote
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Additional Contact Details:
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Park:BEVERLEY PARKS
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Postcode:TQ4 7JE
Issue Links
- Same Van
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ATL-1677
The drawer runner in the main bedroom has been damaged
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- Complete
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Activity
| Assignee | CCare Temp [ temp ] | Lorraine Pryor [ lorraine ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Lorraine to order part
Show
Adrienne Barwell (Inactive)
added a comment - Lorraine to order part
I have e-mailed the park to ask which drawer runner is damaged as I would need to know so that I can place the item on order
Show
Lorraine Pryor (Inactive)
added a comment - I have e-mailed the park to ask which drawer runner is damaged as I would need to know so that I can place the item on order
I have e-mailed the park asking if they can tell me which sink plug and drawer runner is damaged.
Once I know I can then put all the parts for this van on order
Once I know I can then put all the parts for this van on order
Show
Lorraine Pryor (Inactive)
added a comment - I have e-mailed the park asking if they can tell me which sink plug and drawer runner is damaged.
Once I know I can then put all the parts for this van on order
I have sent an e-mail over to Katrina to get the cost of the parts as they park have today advise me that it the
plug in the kitchen sink and the runner on the top drawer under the wardrobe.
no waiting for a reply.
I have also e-mailed Adam at the park back to say that we will get the parts on order and when they come in send an engineer out
plug in the kitchen sink and the runner on the top drawer under the wardrobe.
no waiting for a reply.
I have also e-mailed Adam at the park back to say that we will get the parts on order and when they come in send an engineer out
Show
Lorraine Pryor (Inactive)
added a comment - I have sent an e-mail over to Katrina to get the cost of the parts as they park have today advise me that it the
plug in the kitchen sink and the runner on the top drawer under the wardrobe.
no waiting for a reply.
I have also e-mailed Adam at the park back to say that we will get the parts on order and when they come in send an engineer out
| Summary | The drawer runner in the main bedroom has been damaged | The drawer runner in the main bedroom has been damaged (top drawer under the wardrobe) |
| Attachment | 03.09.14 email to Katrina.jpg [ 71404 ] |
| Attachment | 03.09.14 email to park.jpg [ 71411 ] |
I have still not received a reply from Katrina as to the cost of these parts, I have today chased her saying that I need to order these parts ASAP and can she advise me of a delivery date for them.
I have given her P/O no AS8878/5041.
Now waiting for a reply from Katrina
I have given her P/O no AS8878/5041.
Now waiting for a reply from Katrina
Show
Lorraine Pryor (Inactive)
added a comment - I have still not received a reply from Katrina as to the cost of these parts, I have today chased her saying that I need to order these parts ASAP and can she advise me of a delivery date for them.
I have given her P/O no AS8878/5041.
Now waiting for a reply from Katrina
| Attachment | screenshot-1.jpg [ 71898 ] |
Park have e-mail to ask if the parts have come in yet. I have e-mailed Adam back to say that Atlas have to order the parts in and Im unable to give him a delivery day, as soon as I get any updates from Atlas I will let him know.
I have chased Katrina up by email today saying that Im still waiting for the prices from her, I have told her that we need these parts ASAP as they was rejected under warranty and we need to get the work done ASAP..
I have chased Katrina up by email today saying that Im still waiting for the prices from her, I have told her that we need these parts ASAP as they was rejected under warranty and we need to get the work done ASAP..
Show
Lorraine Pryor (Inactive)
added a comment - Park have e-mail to ask if the parts have come in yet. I have e-mailed Adam back to say that Atlas have to order the parts in and Im unable to give him a delivery day, as soon as I get any updates from Atlas I will let him know.
I have chased Katrina up by email today saying that Im still waiting for the prices from her, I have told her that we need these parts ASAP as they was rejected under warranty and we need to get the work done ASAP..
| Attachment | screenshot-2.jpg [ 72399 ] |
Katrina from Atlas has replied to say "Looking at the order system the ETA is 30/09/14 at the moment. However if they come in earlier we will get them out to you."
I will update the park
I will update the park
Show
Lorraine Pryor (Inactive)
added a comment - Katrina from Atlas has replied to say "Looking at the order system the ETA is 30/09/14 at the moment. However if they come in earlier we will get them out to you."
I will update the park
| Parts Expected | 30/Oct/14 |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Atlas |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | 17.09.14 update to park.jpg [ 72586 ] |
Adam at the park was chasing this up saying the the owner wants to know that Atlas will be doing the outstanding work.
I have e-mailed him back to say "Sorry your e-mails seem to be going into our Spam.
The following was rejected by Atlas, but we have ordered the parts as Good will.
1) The drawer runner in the main bedroom has been damaged (top drawer under the wardrobe)
2) Scratches to the cooker door
3) Kitchen Plug for the sink is missing
4) The net opposite the fire, above the settee, is too short
We are waiting for the parts to come in from Atlas, at the moment they have a provisional due date of 30.09.14.
I have e-mailed him back to say "Sorry your e-mails seem to be going into our Spam.
The following was rejected by Atlas, but we have ordered the parts as Good will.
1) The drawer runner in the main bedroom has been damaged (top drawer under the wardrobe)
2) Scratches to the cooker door
3) Kitchen Plug for the sink is missing
4) The net opposite the fire, above the settee, is too short
We are waiting for the parts to come in from Atlas, at the moment they have a provisional due date of 30.09.14.
Show
Lorraine Pryor (Inactive)
added a comment - Adam at the park was chasing this up saying the the owner wants to know that Atlas will be doing the outstanding work.
I have e-mailed him back to say "Sorry your e-mails seem to be going into our Spam.
The following was rejected by Atlas, but we have ordered the parts as Good will.
1) The drawer runner in the main bedroom has been damaged (top drawer under the wardrobe)
2) Scratches to the cooker door
3) Kitchen Plug for the sink is missing
4) The net opposite the fire, above the settee, is too short
We are waiting for the parts to come in from Atlas, at the moment they have a provisional due date of 30.09.14.
Tim from the park called to chase these parts up, the last update was that the parts was due in provisional date of the 30.09.14.
We have just has a delivery from Atlas and they are not on it.
I have e-mailed Katrina at Atlas to ask for an update.
We have just has a delivery from Atlas and they are not on it.
I have e-mailed Katrina at Atlas to ask for an update.
Show
Lorraine Pryor (Inactive)
added a comment - Tim from the park called to chase these parts up, the last update was that the parts was due in provisional date of the 30.09.14.
We have just has a delivery from Atlas and they are not on it.
I have e-mailed Katrina at Atlas to ask for an update.
I have still not had a update re delivery date yet from Katrina at Atlas, I have sent her an e-mail asking for an update.
Show
Lorraine Pryor (Inactive)
added a comment - I have still not had a update re delivery date yet from Katrina at Atlas, I have sent her an e-mail asking for an update.
| Attachment | 06.10.14 email to Atlas.jpg [ 74519 ] |
I have emailed Vanessa re this parts, Katrina has just called so I have asked her when we might get these's part in?
She said that she is still unable to give me a date as she has t speak to Niven and then arrange for ECS to collect them.. I have said that I really need a date asap as the park are not happy.. I will just have to keep chasing atlas/ vanessa
She said that she is still unable to give me a date as she has t speak to Niven and then arrange for ECS to collect them.. I have said that I really need a date asap as the park are not happy.. I will just have to keep chasing atlas/ vanessa
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed Vanessa re this parts, Katrina has just called so I have asked her when we might get these's part in?
She said that she is still unable to give me a date as she has t speak to Niven and then arrange for ECS to collect them.. I have said that I really need a date asap as the park are not happy.. I will just have to keep chasing atlas/ vanessa
| Workflow | Pre-Owned Ver 2.0 [ 111541 ] | Pre-Owned Ver 2.5 [ 113292 ] |
| Park_Company | Beverley Parks Goodrington (59) |
| Park_Postcode | TQ4 7JE | |
| Park_Phone | 1803843887 | |
| Park_Code | BEVE01 | |
| Park_City | Paignton | |
| Park_Address | Goodrington Road |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
Katrina has still not advise me when these parts are due into me. I have emailed her again asking for a date.
Show
Lorraine Pryor (Inactive)
added a comment - Katrina has still not advise me when these parts are due into me. I have emailed her again asking for a date.
Katrina has called me to say that ECS have collected the parts last thursday, so we should get these in this week, when they arrive we need to issue a worksheet to get our engineer out to resolve these issue.
Can we also let the park know that the parts are in so they are updated.
Can we also let the park know that the parts are in so they are updated.
Show
Lorraine Pryor (Inactive)
added a comment - Katrina has called me to say that ECS have collected the parts last thursday, so we should get these in this week, when they arrive we need to issue a worksheet to get our engineer out to resolve these issue.
Can we also let the park know that the parts are in so they are updated.
received replacement oven door, issued worksheet
Show
Claire Folland
added a comment - received replacement oven door, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 31/May/11 4:29 PM | 16/Oct/14 4:29 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Tim phoned to find out how things are standing at the present time, I told him I would check the worksheets when we get them back from the engineer and give him a call back early next week
Show
Maureen Hooper (Inactive)
added a comment - Tim phoned to find out how things are standing at the present time, I told him I would check the worksheets when we get them back from the engineer and give him a call back early next week
Tim called to chase these issue up and see if parts are in.
I have advise him that the parts are in and we are waiting to send our engineer out to fit the parts.
Spoken to ade and she has written this on her board for us to attend next week, I have advise Tim that it will be next week but I can tell him the day until friday when the scheduling is done.
I have put a note on the work sheet to say we need to call tim to say which day we are going .
I have advise him that the parts are in and we are waiting to send our engineer out to fit the parts.
Spoken to ade and she has written this on her board for us to attend next week, I have advise Tim that it will be next week but I can tell him the day until friday when the scheduling is done.
I have put a note on the work sheet to say we need to call tim to say which day we are going .
Show
Lorraine Pryor (Inactive)
added a comment - Tim called to chase these issue up and see if parts are in.
I have advise him that the parts are in and we are waiting to send our engineer out to fit the parts.
Spoken to ade and she has written this on her board for us to attend next week, I have advise Tim that it will be next week but I can tell him the day until friday when the scheduling is done.
I have put a note on the work sheet to say we need to call tim to say which day we are going .
Keith has been to see this and has said that the drawer runner doesn't fit - Lorraine has spoken to Keith to ask about this.
Show
Ellie W (Inactive)
added a comment - Keith has been to see this and has said that the drawer runner doesn't fit - Lorraine has spoken to Keith to ask about this.
| Attachment | SKM_C224e14102909470.pdf [ 76246 ] |
| Attachment | 03.11.14 gw-363 drawer wrong one.jpg [ 76640 ] |
I how have a photo of the runner/ drawer, I will send this over the Katrina to see if she can get this out to us ASAP
Show
Lorraine Pryor (Inactive)
added a comment - I how have a photo of the runner/ drawer, I will send this over the Katrina to see if she can get this out to us ASAP
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | false | 1 |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
Received invoice from atlas - completed order on sage
charged to stock number
charged to stock number
Show
Ellie W (Inactive)
added a comment - Received invoice from atlas - completed order on sage
charged to stock number
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
31s | 1 | Adrienne Barwell (Inactive) | 22/Aug/14 3:29 PM | |||||
|
25d 20h 30m | 1 | Lorraine Pryor (Inactive) | 17/Sep/14 12:00 PM | |||||
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2s | 1 | Lorraine Pryor (Inactive) | 17/Sep/14 12:00 PM | |||||
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3s | 1 | Lorraine Pryor (Inactive) | 17/Sep/14 12:00 PM | |||||
|
29d 2h 12m | 1 | Claire Folland | 16/Oct/14 2:13 PM | |||||
|
6s | 1 | Claire Folland | 16/Oct/14 2:13 PM | |||||
|
17d 20h 44m | 1 | Lorraine Pryor (Inactive) | 03/Nov/14 9:58 AM | |||||
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4s | 1 | Lorraine Pryor (Inactive) | 03/Nov/14 9:58 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 03/Nov/14 9:58 AM | |||||
|
4148d 7h 45m | 2 | 13/Mar/26 5:44 PM | ||||||
|
1s | 1 | 13/Mar/26 5:44 PM | ||||||
|
6s | 1 | 13/Mar/26 5:44 PM |
