Details
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Type:
Chassis (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Northam Farm
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Park_Code:NORT05
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Park_Postcode:TA8 2SE
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Park_Contact:Phil Scott 07770747185
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Park_Email:Hannah [Sales@NorthamFarm.Co.UK]
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Park_Phone:01278 751244
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ID Number:W0012773 W0013651
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Model:vista platinum
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Stock_Number:31460
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Serial:1457009
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Size:30x12
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Status Colour:
Awaiting Quote
Description
this has been reported before but the customer has only recieved 1, all 4 have gone rusty
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - customer has noticed rust marks appearing on the chassis | stabilisers are going rusty |
| Description | this has been reported before but the customer has only recieved 1, all 4 have gone rusty |
| Attachment | screenshot-2.png [ 127704 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment -
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submitted into ABI
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Claire Folland
added a comment - submitted into ABI
| ID Number | W0012773 |
| Attachment | screenshot-3.png [ 127783 ] |
| Attachment | screenshot-4.png [ 127785 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Recieved acknowledgement from ABI
Show
Claire Folland
added a comment - Recieved acknowledgement from ABI
emailed Lisa asking for an update
Show
Claire Folland
added a comment - emailed Lisa asking for an update
Lisa has advised there is no schedule date yet
Show
Claire Folland
added a comment - Lisa has advised there is no schedule date yet
Robin has emailed me asking for an update, advised this has been referred over to the suppliers
Show
Claire Folland
added a comment - Robin has emailed me asking for an update, advised this has been referred over to the suppliers
emailed Helen asking for an update
Show
Claire Folland
added a comment - emailed Helen asking for an update
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Gateway have rejected this as it falls out of the 1 year warranty, this has already been reported before but only 1 was supplied, will re-submit the claim
Show
Claire Folland
added a comment - Gateway have rejected this as it falls out of the 1 year warranty, this has already been reported before but only 1 was supplied, will re-submit the claim
| Attachment | screenshot-5.png [ 129529 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | screenshot-6.png [ 129530 ] |
| Attachment | screenshot-7.png [ 129531 ] |
| ID Number | W0012773 | W0012773 W0013651 |
| Attachment | screenshot-8.png [ 129547 ] |
| Attachment | screenshot-9.png [ 129548 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
ABI have referred this over to the supplier again
Show
Claire Folland
added a comment - ABI have referred this over to the supplier again
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
emailed Helen asking for an update
Show
Claire Folland
added a comment - emailed Helen asking for an update
Helen has advised the suppliers have rejected this as the van was out of warranty, emailed back advising the suppliers already sent 1 out instead of 4, she will go back to the supplier
Show
Claire Folland
added a comment - Helen has advised the suppliers have rejected this as the van was out of warranty, emailed back advising the suppliers already sent 1 out instead of 4, she will go back to the supplier
Helen has advised the suppliers have agreed to send out another 3, they will be at the park this week
Show
Claire Folland
added a comment - Helen has advised the suppliers have agreed to send out another 3, they will be at the park this week
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Assignee | Claire Folland [ claire ] | Isabel Smith [ monica ] |
Amy from ABI has said that they should have been delivered they are chasing.
Show
Isabel Smith (Inactive)
added a comment - Amy from ABI has said that they should have been delivered they are chasing.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Attachment | screenshot-10.png [ 134702 ] |
I have printed and filed a worksheet for this issue see screenshot attached.
Show
Isabel Smith (Inactive)
added a comment - I have printed and filed a worksheet for this issue see screenshot attached.
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-10.png [ 134702 ] |
| Attachment | screenshot-10.png [ 134703 ] |
Steve to attend
Show
Adrienne Barwell (Inactive)
added a comment - Steve to attend
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/Nov/16 | |
| Plot |
Steve has said that there is no one at the park by the name of JIll. I will find out where the stabilisers have gone.
Show
Isabel Smith (Inactive)
added a comment - Steve has said that there is no one at the park by the name of JIll. I will find out where the stabilisers have gone.
| Attachment | SKM_C224e16120510134.pdf [ 135695 ] |
Amy has said that she will find out what has happened regarding this issue she is going to ask the supplier and the delivery company for a delivery note.
Show
Isabel Smith (Inactive)
added a comment - Amy has said that she will find out what has happened regarding this issue she is going to ask the supplier and the delivery company for a delivery note.
Amy is still chasing the supplier on this issue.
Show
Isabel Smith (Inactive)
added a comment - Amy is still chasing the supplier on this issue.
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Attachment | screenshot-11.png [ 136436 ] |
Delivery note from the suppliers attached.
Show
Isabel Smith (Inactive)
added a comment - Delivery note from the suppliers attached.
| Attachment | screenshot-12.png [ 136973 ] |
| Attachment | screenshot-13.png [ 137016 ] |
| Summary | stabilisers are going rusty | stabilisers are going rusty this is a duplicate! |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 11s | 1 | Claire Folland | 12/Sep/16 10:25 AM | |||||
|
22d 22h 42m | 1 | Claire Folland | 06/Oct/16 9:18 AM | |||||
|
9m 17s | 1 | Claire Folland | 06/Oct/16 9:27 AM | |||||
|
2h 40m | 1 | Claire Folland | 06/Oct/16 12:08 PM | |||||
|
1d 2h 51m | 2 | Claire Folland | 06/Oct/16 2:48 PM | |||||
|
12d 21h 3m | 1 | Claire Folland | 19/Oct/16 11:52 AM | |||||
|
36d 2h 57m | 1 | monica | 24/Nov/16 1:49 PM | |||||
|
2m 4s | 1 | monica | 24/Nov/16 1:51 PM | |||||
|
22h 38m | 1 | Adrienne Barwell (Inactive) | 25/Nov/16 12:30 PM | |||||
|
47d 40m | 1 | monica | 11/Jan/17 1:10 PM | |||||
|
4s | 2 | monica | 11/Jan/17 1:10 PM | |||||
|
2s | 1 | monica | 11/Jan/17 1:10 PM | |||||
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1s | 1 | monica | 11/Jan/17 1:10 PM | |||||
|
2s | 1 | monica | 11/Jan/17 1:11 PM | |||||
|
1s | 1 | monica | 11/Jan/17 1:11 PM | |||||
|
3059d 18h 27m | 1 | 29/May/25 8:38 AM | ||||||
|
39s | 2 | 29/May/25 8:39 AM |
