Details
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Type:
Internal Doors (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Surf Bay Leisure (Winkleigh)
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Park_Code:SURF99
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Park_Postcode:EX19 8DW
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Park_Email:warranty@surfbay.co.uk
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Park_Phone:01837 680100
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Plot:Sales
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ID Number:109940
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Order No:AS10762/50353
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Model:Oakley
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Stock_Number:32399
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Serial:1731181
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Size:36 X 12
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Status Colour:
Awaiting Quote
Activity
Hide
Isabel Smith (Inactive)
added a comment -
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When attending another issue on the van Steve found that there was a door missing. There is one in the store that fits. I have checked with ade and claire and they have said that this is signed over for another van. I have issued a worksheet see screen shot attached.
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Isabel Smith (Inactive)
added a comment - When attending another issue on the van Steve found that there was a door missing. There is one in the store that fits. I have checked with ade and claire and they have said that this is signed over for another van. I have issued a worksheet see screen shot attached.
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.png [ 140297 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Park_Company | Surf Bay Leisure (Winkleigh) | Surf Bay Holiday Park |
| Park_Contact | Mr Taylor | |
| Park_Postcode | EX39 1HD | |
| Park_Email | asales@surfbay.co.uk | surfbayholidaypark@surfbay.co.uk |
| Park_Phone | 01837 680100 | 1237471833 |
| Park_Code | SURF99 | SURF02 |
| Park_Address2 | Golf Links Road | |
| Park_City | Westward Ho! | |
| Park_Address | Surf Bay Leisure (Winkleigh) | Surf Bay Holiday Park |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
Steve and Matt to attend on Tuesday
Show
Adrienne Barwell (Inactive)
added a comment - Steve and Matt to attend on Tuesday
| Work Scheduled | 28/Feb/17 |
| Assignee | Isabel Smith [ monica ] | Debbie Bartlett [ debbieb ] |
This van is not at Surf Bay Holiday Park yet, it is still at Winkleigh
Show
Adrienne Barwell (Inactive)
added a comment - This van is not at Surf Bay Holiday Park yet, it is still at Winkleigh
| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
The door is still missing, I will check to see if anything is on order
Show
Adrienne Barwell (Inactive)
added a comment - The door is still missing, I will check to see if anything is on order
I have checked the notes and the door in the store was the wrong size, I cannot see that Isabel has ordered a replacement
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the notes and the door in the store was the wrong size, I cannot see that Isabel has ordered a replacement
| Order No | AS10762/50353 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Summary | Park reports - Hallway door missing. | Park reports - Hallway door missing. this van is in our showground |
| Issue Type | Kitchen Cupboards (8 Weeks) [ 31 ] | Internal Doors (8 Weeks) [ 29 ] |
| Attachment | Urgent order.png [ 146784 ] |
I have e-mailed ABI asking them to urgently process this order. Awaiting update from them
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed ABI asking them to urgently process this order. Awaiting update from them
| Attachment | screenshot-2.png [ 147249 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-3.png [ 147250 ] |
| Attachment | order ack.png [ 147492 ] |
| ID Number | 109940 |
| Attachment | chased for a delivery date.png [ 150738 ] |
I have chased ABI for a delivery date for the door. Emma is chasing because she has a buyer for the van
Show
Adrienne Barwell (Inactive)
added a comment - I have chased ABI for a delivery date for the door. Emma is chasing because she has a buyer for the van
| Attachment | update.png [ 150742 ] |
| Attachment | screenshot-4.png [ 151022 ] |
ABI, We have an approx. due date from our suppliers of 30/03/2017, once the door comes in I will be able to confirm when the delivery will be.
Show
Adrienne Barwell (Inactive)
added a comment - ABI, We have an approx. due date from our suppliers of 30/03/2017, once the door comes in I will be able to confirm when the delivery will be.
| Park_Company | Surf Bay Holiday Park | Surf Bay Leisure (Winkleigh) |
| Park_Contact | Mr Taylor | |
| Park_Postcode | EX39 1HD | |
| Park_Email | surfbayholidaypark@surfbay.co.uk | asales@surfbay.co.uk |
| Park_Phone | 1237471833 | 01837 680100 |
| Park_Code | SURF02 | SURF99 |
| Park_Address2 | Golf Links Road | |
| Park_City | Westward Ho! | |
| Park_Address | Surf Bay Holiday Park | Surf Bay Leisure (Winkleigh) |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Isabel Smith [ monica ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
recieved replacement door from ABI, issued worksheet
Show
Claire Folland
added a comment - recieved replacement door from ABI, issued worksheet
| Attachment | screenshot-5.png [ 157690 ] |
| Attachment | screenshot-6.png [ 157691 ] |
| Attachment | screenshot-7.png [ 157692 ] |
| Attachment | screenshot-8.png [ 157693 ] |
| Attachment | SKM_C224e17050908021.pdf [ 160255 ] |
Worksheet has come back (see PDF attached), ran out of time, will need to reschedule and I have put the worksheet back.
Show
Summer Stangroom (Inactive)
added a comment - - edited Worksheet has come back (see PDF attached), ran out of time, will need to reschedule and I have put the worksheet back.
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 3 | 4 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 28/Feb/17 | 15/May/17 |
Matt to attend
Show
Adrienne Barwell (Inactive)
added a comment - Matt to attend
Worksheet came back, work hasn't been done so I have put the worksheet back in the folder.
Show
Summer Stangroom (Inactive)
added a comment - Worksheet came back, work hasn't been done so I have put the worksheet back in the folder.
Matt to attend
Show
Adrienne Barwell (Inactive)
added a comment - Matt to attend
| Times Scheduled | 4 | 5 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 15/May/17 | 16/Jun/17 |
| Plot |
Matt has noted that he ran out of time
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
Matt to do 15/817
Show
Charleen Sibley
added a comment - Matt to do 15/817
| Times Scheduled | 5 | 6 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Work Scheduled | 16/Jun/17 | 15/Aug/17 |
| Assignee | Isabel Smith [ monica ] | Rose Crisp [ rose ] |
Matt's worksheet says that this job has been completed and the caravan has gone to Berry barton. - they have not complained about missing a door claim closed off.
Show
Isabel Smith (Inactive)
added a comment - Matt's worksheet says that this job has been completed and the caravan has gone to Berry barton. - they have not complained about missing a door claim closed off.
| Attachment | CCF18112017_00000.jpg [ 194461 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Assignee | Rose Crisp [ rose ] | Isabel Smith [ monica ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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28d 1h 33m | 2 | Adrienne Barwell (Inactive) | 09/Jun/17 12:45 PM | |||||
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17s | 2 | monica | 17/Jun/17 3:20 PM | |||||
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2d 53m | 4 | monica | 17/Jun/17 3:20 PM | |||||
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2d 1h 59m | 4 | monica | 17/Jun/17 3:20 PM | |||||
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18s | 4 | monica | 17/Jun/17 3:20 PM | |||||
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24d 20h 49m | 4 | monica | 17/Jun/17 3:20 PM | |||||
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1m 45s | 4 | monica | 17/Jun/17 3:20 PM | |||||
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119d 15h 29m | 4 | charleen sibley | 11/Aug/17 1:22 PM | |||||
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120d 5h 20m | 4 | monica | 18/Nov/17 12:05 PM | |||||
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6s | 2 | monica | 18/Nov/17 12:05 PM | |||||
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2748d 19h 39m | 2 | 29/May/25 8:45 AM | ||||||
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24s | 4 | 29/May/25 8:45 AM |
