Details
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Type:
Lampshades/lights (2 weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Old Coastguard Caravan Park
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Park_Code:OLDC01
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Park_Postcode:DT6 4RL
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Park_Email:oldcoastguard@hotmail.com
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Park_Phone:01308 897223
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Plot:55
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Order No:9727/5035
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Model:Westwood
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Stock_Number:30304
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Serial:1780073
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Size:43x13x2b
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Status Colour:
Awaiting Quote
| 1. | Update Customer |  |
Awaiting Quote | Debbie Bartlett (Inactive) | |
| 2. | Update Customer | |
Awaiting Quote | Debbie Bartlett (Inactive) | |
| 3. | Update Customer | |
Awaiting Quote | Debbie Bartlett (Inactive) | |
4. |
Update Customer | |
Complete | Claire Folland | |
5. |
Check Parts | |
Complete | Claire Folland | |
| 6. | Update Customer | |
Awaiting Quote | Charleen Sibley |
Activity
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Claire Folland
added a comment -
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Recieved email from customer advising they have not heard anything and would like an update as they are planning on using the van over christmas, phoned ABI and spoke to Sarah, she has advised she has been waiting for information from the park, she is hoping an engineer will be there next week providing they go out as it is a short week, emailed customer back
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Claire Folland
added a comment - Recieved email from customer advising they have not heard anything and would like an update as they are planning on using the van over christmas, phoned ABI and spoke to Sarah, she has advised she has been waiting for information from the park, she is hoping an engineer will be there next week providing they go out as it is a short week, emailed customer back
Claim has been rejected by ABI as van has been a show van. We will need to attend as good will.
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Debbie Bartlett (Inactive)
added a comment - Claim has been rejected by ABI as van has been a show van. We will need to attend as good will.
I have emailed ABi and asked them to order me a new lamp shade. waiting for an update.
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Debbie Bartlett (Inactive)
added a comment - I have emailed ABi and asked them to order me a new lamp shade. waiting for an update.
ABI have ack this claim.
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Debbie Bartlett (Inactive)
added a comment - ABI have ack this claim.
I have emailed ABI the lamp shade is on odder. order number 9727/5035
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Debbie Bartlett (Inactive)
added a comment - I have emailed ABI the lamp shade is on odder. order number 9727/5035
recieved replacement lightshade, issued delivery ticket
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Claire Folland
added a comment - recieved replacement lightshade, issued delivery ticket
ABI confirmed jopb completed 15-12-15
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Debbie Bartlett (Inactive)
added a comment - ABI confirmed jopb completed 15-12-15
Wally took replacement lightshade to site but they have sent the wrong one, emailed Dan
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Claire Folland
added a comment - Wally took replacement lightshade to site but they have sent the wrong one, emailed Dan
Incorrect ABI invoice for light shades received - won't action this for the moment until Claire has received replacements.
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Ellie W (Inactive)
added a comment - Incorrect ABI invoice for light shades received - won't action this for the moment until Claire has received replacements.
recieved lightshade from ABI, issued worksheet
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Claire Folland
added a comment - recieved lightshade from ABI, issued worksheet
New shades have crease marks on will speak to ABI tomorrow.
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Debbie Bartlett (Inactive)
added a comment - New shades have crease marks on will speak to ABI tomorrow.
Worksheet has been returned and it is showing that the new shade has crease marks which show up when the light is on as well
It appears that Debbie was going to speak to ABI about this, I will email her to ask whether she has got any further with this
It appears that Debbie was going to speak to ABI about this, I will email her to ask whether she has got any further with this
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Ellie W (Inactive)
added a comment - Worksheet has been returned and it is showing that the new shade has crease marks which show up when the light is on as well
It appears that Debbie was going to speak to ABI about this, I will email her to ask whether she has got any further with this
I Have emailed Dean to request that he ordered a replacement light to replace the damaged one that was delivered. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - - edited I Have emailed Dean to request that he ordered a replacement light to replace the damaged one that was delivered. Screen shot attached.
Parts arrived - worksheet issued and filed.
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Charleen Sibley
added a comment - Parts arrived - worksheet issued and filed.
Steve has advised that this is the wrong shade, it should be square and blue
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Adrienne Barwell (Inactive)
added a comment - Steve has advised that this is the wrong shade, it should be square and blue
advised Dean at ABI the wrong lightshade has been sent
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Claire Folland
added a comment - advised Dean at ABI the wrong lightshade has been sent
emailed Dean a photo of the wrong lightshade sent
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Claire Folland
added a comment - emailed Dean a photo of the wrong lightshade sent
Dean has emailed me a photo of the lightshade he thinks we require, have sent it over to the customer
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Claire Folland
added a comment - Dean has emailed me a photo of the lightshade he thinks we require, have sent it over to the customer
John has emailed me a photo of the lightshade he has in his van, sent it over to Dean at ABI
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Claire Folland
added a comment - John has emailed me a photo of the lightshade he has in his van, sent it over to Dean at ABI
I have spoken to lisa at ABI she has advised that Dean will call with an up date next week. Call 12:51:57pm
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Debbie Bartlett (Inactive)
added a comment - I have spoken to lisa at ABI she has advised that Dean will call with an up date next week. Call 12:51:57pm
Emailed Dean for an update as to when the shade should arrive. Copy attached.
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Charleen Sibley
added a comment - Emailed Dean for an update as to when the shade should arrive. Copy attached.
emailed recieved from Dean
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Charleen Sibley
added a comment - emailed recieved from Dean
Emailed Dean chasing this issue again. Await a response.
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Charleen Sibley
added a comment - Emailed Dean chasing this issue again. Await a response.
Dean has replied saying he cant get hold of these now? I have replied saying these ones are in the current range of Westwoods? Await a further response.
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Charleen Sibley
added a comment - Dean has replied saying he cant get hold of these now? I have replied saying these ones are in the current range of Westwoods? Await a further response.
ABI have ordered this now. Await the replacement.
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Charleen Sibley
added a comment - ABI have ordered this now. Await the replacement.
I have asked Isabel to find out the latest update for this issue and update JIRA
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Adrienne Barwell (Inactive)
added a comment - I have asked Isabel to find out the latest update for this issue and update JIRA
recieved replacement lightshade from ABI, it looks correct and is not damaged, issued worksheet
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Claire Folland
added a comment - recieved replacement lightshade from ABI, it looks correct and is not damaged, issued worksheet
I will schedule this tomorrow
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Adrienne Barwell (Inactive)
added a comment - I will schedule this tomorrow
There is no access to this site until next year due to re-development
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Adrienne Barwell (Inactive)
added a comment - There is no access to this site until next year due to re-development
Keith to attend
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Adrienne Barwell (Inactive)
added a comment - Keith to attend
Matt to attend
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Adrienne Barwell (Inactive)
added a comment - Matt to attend
Worksheet returned and says "unwrapped lampshade and it is faulty, number of creases in shade unable to fit as this is worse that the one to be replaced." I will email Claire about this and ask her to speak to ABI as this issue has been going on since December 2015.
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Charleen Sibley
added a comment - Worksheet returned and says "unwrapped lampshade and it is faulty, number of creases in shade unable to fit as this is worse that the one to be replaced." I will email Claire about this and ask her to speak to ABI as this issue has been going on since December 2015.
Spoke to Helen at ABI about this and she said I need to email Dean about this one. Email copy attached above.
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Charleen Sibley
added a comment - Spoke to Helen at ABI about this and she said I need to email Dean about this one. Email copy attached above.
This has now been ordered foc from ABI's suppliers - order acknowledgment attached.
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Charleen Sibley
added a comment - This has now been ordered foc from ABI's suppliers - order acknowledgment attached.
recieved replacement lightshade, issued worksheet
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Claire Folland
added a comment - recieved replacement lightshade, issued worksheet
Worksheet waiting to be scheduled.
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Charleen Sibley
added a comment - Worksheet waiting to be scheduled.
Scheduled for w/c 27.02.17
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Adrienne Barwell (Inactive)
added a comment - Scheduled for w/c 27.02.17
Matt to attend wed 22nd
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Adrienne Barwell (Inactive)
added a comment - Matt to attend wed 22nd
I have called the park and asked if it is ok to attend tomorrow 22/2/17 - they said it would be fine call time 9.30.
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Charleen Sibley
added a comment - I have called the park and asked if it is ok to attend tomorrow 22/2/17 - they said it would be fine call time 9.30.
Worksheet returned see Matt has completed this issue see PDF attached.
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Isabel Smith (Inactive)
added a comment - Worksheet returned see Matt has completed this issue see PDF attached.