Good Will
  1. Good Will
  2. GW-4117

Main Bedroom-bedside lampshade(window side)damaged. Shows when light is turned on.

        Details

        • Type: Lampshades/lights (2 weeks) Lampshades/lights (2 weeks)
        • Status: Awaiting Quote
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Old Coastguard Caravan Park
        • Park_Code:
          OLDC01
        • Park_Postcode:
          DT6 4RL
        • Park_Email:
          oldcoastguard@hotmail.com
        • Park_Phone:
          01308 897223
        • Plot:
          55
        • Order No:
          9727/5035
        • Model:
          Westwood
        • Stock_Number:
          30304
        • Serial:
          1780073
        • Size:
          43x13x2b
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. PDF File
          ABI-7670.pdf
          279 kB
          Ellie W
        2. PDF File
          SKM_C224e16062711435.pdf
          286 kB
          Adrienne Barwell
        3. PDF File
          SKM_C224e17012309562.pdf
          285 kB
          Charleen Sibley
        4. PDF File
          SKM_C224e17022311361.pdf
          261 kB
          Isabel Smith
        1. ...png
          236 kB
        2. email chasing Dean at ABI again.png
          236 kB
        3. email reply to ABI.png
          235 kB
        4. Email to ABI.png
          300 kB
        5. email to Dean.png
          210 kB
        6. email to Dean at ABI.png
          138 kB
        7. lampshade1.jpg
          2.16 MB
        8. lampshade2.jpg
          2.18 MB
        9. lampshade3.jpg
          2.16 MB
        10. lampshade4.jpg
          2.12 MB
        11. lampshade5.jpg
          2.13 MB
        12. order ack.png
          270 kB
        13. photo john king.JPG
          24 kB
        14. screenshot-1.png
          288 kB
        15. screenshot-2.png
          323 kB
        16. screenshot-3.png
          193 kB
        17. screenshot-4.png
          348 kB
        18. screenshot-5.png
          346 kB

          Activity

          Ascending order - Click to sort in descending order
          Debbie Bartlett (Inactive) created issue -
          Debbie Bartlett (Inactive) made changes -
          Field Original Value New Value
          Issue Type Kitchen Cupboards (8 Weeks) [ 31 ] Lampshades/lights (2 weeks) [ 9 ]
          Due Date 02/Feb/16 22/Dec/15
          Debbie Bartlett (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Recieved email from customer advising they have not heard anything and would like an update as they are planning on using the van over christmas, phoned ABI and spoke to Sarah, she has advised she has been waiting for information from the park, she is hoping an engineer will be there next week providing they go out as it is a short week, emailed customer back
          Show
          Claire Folland added a comment - Recieved email from customer advising they have not heard anything and would like an update as they are planning on using the van over christmas, phoned ABI and spoke to Sarah, she has advised she has been waiting for information from the park, she is hoping an engineer will be there next week providing they go out as it is a short week, emailed customer back
          Claire Folland made changes -
          Attachment screenshot-1.png [ 108235 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Claim has been rejected by ABI as van has been a show van. We will need to attend as good will.
          Show
          Debbie Bartlett (Inactive) added a comment - Claim has been rejected by ABI as van has been a show van. We will need to attend as good will.
          Debbie Bartlett (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Debbie Bartlett (Inactive) made changes -
          Summary Main Bathroom-bedside lampshade(window side)damaged. Shows when light is turned on. Main Bedroom-bedside lampshade(window side)damaged. Shows when light is turned on.
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          I have emailed ABi and asked them to order me a new lamp shade. waiting for an update.
          Show
          Debbie Bartlett (Inactive) added a comment - I have emailed ABi and asked them to order me a new lamp shade. waiting for an update.
          Debbie Bartlett (Inactive) made changes -
          Attachment Email to ABI.png [ 108294 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          ABI have ack this claim.
          Show
          Debbie Bartlett (Inactive) added a comment - ABI have ack this claim.
          Debbie Bartlett (Inactive) made changes -
          Order No 9727/5035
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          I have emailed ABI the lamp shade is on odder. order number 9727/5035
          Show
          Debbie Bartlett (Inactive) added a comment - I have emailed ABI the lamp shade is on odder. order number 9727/5035
          Debbie Bartlett (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Debbie Bartlett (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
          Hide
          Permalink
          Claire Folland added a comment -
          recieved replacement lightshade, issued delivery ticket
          Show
          Claire Folland added a comment - recieved replacement lightshade, issued delivery ticket
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          ABI confirmed jopb completed 15-12-15
          Show
          Debbie Bartlett (Inactive) added a comment - ABI confirmed jopb completed 15-12-15
          Debbie Bartlett (Inactive) made changes -
          Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
          Plot
          Debbie Bartlett (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 2 3
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Plot
          Debbie Bartlett (Inactive) made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Debbie Bartlett (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Wally took replacement lightshade to site but they have sent the wrong one, emailed Dan
          Show
          Claire Folland added a comment - Wally took replacement lightshade to site but they have sent the wrong one, emailed Dan
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Incorrect ABI invoice for light shades received - won't action this for the moment until Claire has received replacements.
          Show
          Ellie W (Inactive) added a comment - Incorrect ABI invoice for light shades received - won't action this for the moment until Claire has received replacements.
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Hide
          Permalink
          Claire Folland added a comment -
          recieved lightshade from ABI, issued worksheet
          Show
          Claire Folland added a comment - recieved lightshade from ABI, issued worksheet
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 3 4
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 01/Mar/16
          Plot
          Adrienne Barwell (Inactive) made changes -
          Priority Over 8 Weeks [ 25 ] Agreed Date [ 26 ]
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 4 5
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Plot
          Debbie Bartlett (Inactive) made changes -
          Assignee Debbie Bartlett [ debbieb ] Adrienne Barwell [ adrienne ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          New shades have crease marks on will speak to ABI tomorrow.
          Show
          Debbie Bartlett (Inactive) added a comment - New shades have crease marks on will speak to ABI tomorrow.
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Worksheet has been returned and it is showing that the new shade has crease marks which show up when the light is on as well
          It appears that Debbie was going to speak to ABI about this, I will email her to ask whether she has got any further with this
          Show
          Ellie W (Inactive) added a comment - Worksheet has been returned and it is showing that the new shade has crease marks which show up when the light is on as well It appears that Debbie was going to speak to ABI about this, I will email her to ask whether she has got any further with this
          Ellie W (Inactive) made changes -
          Attachment ABI-7670.pdf [ 114658 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment - - edited
          I Have emailed Dean to request that he ordered a replacement light to replace the damaged one that was delivered. Screen shot attached.
          Show
          Debbie Bartlett (Inactive) added a comment - - edited I Have emailed Dean to request that he ordered a replacement light to replace the damaged one that was delivered. Screen shot attached.
          Debbie Bartlett (Inactive) made changes -
          Attachment screenshot-2.png [ 117365 ]
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Issue Invoice [ 10451 ]
          Adrienne Barwell (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Adrienne Barwell [ adrienne ] Debbie Bartlett [ debbieb ]
          Adrienne Barwell (Inactive) made changes -
          Priority Agreed Date [ 26 ] Manager escalations [ 10000 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Parts arrived - worksheet issued and filed.
          Show
          Charleen Sibley added a comment - Parts arrived - worksheet issued and filed.
          Charleen Sibley made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Charleen Sibley made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Charleen Sibley made changes -
          Assignee Debbie Bartlett [ debbieb ] Claire Folland [ claire ]
          Charleen Sibley made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Debbie Bartlett [ debbieb ] Claire Folland [ claire ]
          Plot
          Charleen Sibley made changes -
          Status Parts Recieved [ 10003 ] Resolved [ 5 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Resolution Completed [ 1 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Steve has advised that this is the wrong shade, it should be square and blue
          Show
          Adrienne Barwell (Inactive) added a comment - Steve has advised that this is the wrong shade, it should be square and blue
          Adrienne Barwell (Inactive) made changes -
          Attachment SKM_C224e16062711435.pdf [ 122056 ]
          Adrienne Barwell (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment -
          advised Dean at ABI the wrong lightshade has been sent
          Show
          Claire Folland added a comment - advised Dean at ABI the wrong lightshade has been sent
          Hide
          Permalink
          Claire Folland added a comment -
          emailed Dean a photo of the wrong lightshade sent
          Show
          Claire Folland added a comment - emailed Dean a photo of the wrong lightshade sent
          Claire Folland made changes -
          Attachment screenshot-3.png [ 122859 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Dean has emailed me a photo of the lightshade he thinks we require, have sent it over to the customer
          Show
          Claire Folland added a comment - Dean has emailed me a photo of the lightshade he thinks we require, have sent it over to the customer
          Claire Folland made changes -
          Attachment photo john king.JPG [ 122860 ]
          Hide
          Permalink
          Claire Folland added a comment -
          John has emailed me a photo of the lightshade he has in his van, sent it over to Dean at ABI
          Show
          Claire Folland added a comment - John has emailed me a photo of the lightshade he has in his van, sent it over to Dean at ABI
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          I have spoken to lisa at ABI she has advised that Dean will call with an up date next week. Call 12:51:57pm
          Show
          Debbie Bartlett (Inactive) added a comment - I have spoken to lisa at ABI she has advised that Dean will call with an up date next week. Call 12:51:57pm
          Debbie Bartlett (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Emailed Dean for an update as to when the shade should arrive. Copy attached.
          Show
          Charleen Sibley added a comment - Emailed Dean for an update as to when the shade should arrive. Copy attached.
          Charleen Sibley made changes -
          Attachment email to Dean.png [ 124751 ]
          Charleen Sibley made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Charleen Sibley made changes -
          Attachment screenshot-4.png [ 124799 ]
          Hide
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          Charleen Sibley added a comment -
          emailed recieved from Dean
          Show
          Charleen Sibley added a comment - emailed recieved from Dean
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Charleen Sibley made changes -
          Attachment email chasing Dean at ABI again.png [ 125877 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Emailed Dean chasing this issue again. Await a response.
          Show
          Charleen Sibley added a comment - Emailed Dean chasing this issue again. Await a response.
          Charleen Sibley made changes -
          Attachment ...png [ 125878 ]
          Charleen Sibley made changes -
          Attachment email reply to ABI.png [ 126330 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Dean has replied saying he cant get hold of these now? I have replied saying these ones are in the current range of Westwoods? Await a further response.
          Show
          Charleen Sibley added a comment - Dean has replied saying he cant get hold of these now? I have replied saying these ones are in the current range of Westwoods? Await a further response.
          Charleen Sibley made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Charleen Sibley made changes -
          Status Parts Recieved [ 10003 ] Reorder Parts [ 10449 ]
          Charleen Sibley made changes -
          Attachment screenshot-5.png [ 131453 ]
          Hide
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          Charleen Sibley added a comment -
          ABI have ordered this now. Await the replacement.
          Show
          Charleen Sibley added a comment - ABI have ordered this now. Await the replacement.
          Charleen Sibley made changes -
          Status Reorder Parts [ 10449 ] Parts on reorder [ 10009 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have asked Isabel to find out the latest update for this issue and update JIRA
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Isabel to find out the latest update for this issue and update JIRA
          Hide
          Permalink
          Claire Folland added a comment -
          recieved replacement lightshade from ABI, it looks correct and is not damaged, issued worksheet
          Show
          Claire Folland added a comment - recieved replacement lightshade from ABI, it looks correct and is not damaged, issued worksheet
          Claire Folland made changes -
          Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Claire Folland [ claire ] Isabel Smith [ monica ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Isabel Smith [ monica ] Adrienne Barwell [ adrienne ]
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          I will schedule this tomorrow
          Show
          Adrienne Barwell (Inactive) added a comment - I will schedule this tomorrow
          Adrienne Barwell (Inactive) made changes -
          Priority Manager escalations [ 10000 ] Agreed Date [ 26 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          There is no access to this site until next year due to re-development
          Show
          Adrienne Barwell (Inactive) added a comment - There is no access to this site until next year due to re-development
          Adrienne Barwell (Inactive) made changes -
          Assignee Adrienne Barwell [ adrienne ] Charleen Sibley [ charleen sibley ]
          Charleen Sibley made changes -
          Assignee Charleen Sibley [ charleen sibley ] Adrienne Barwell [ adrienne ]
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Keith to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Keith to attend
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 5 6
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 01/Mar/16 15/Dec/16
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Plot
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Matt to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Matt to attend
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 6 7
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Work Scheduled 15/Dec/16 19/Jan/17
          Plot
          Charleen Sibley made changes -
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Hide
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          Charleen Sibley added a comment -
          Worksheet returned and says "unwrapped lampshade and it is faulty, number of creases in shade unable to fit as this is worse that the one to be replaced." I will email Claire about this and ask her to speak to ABI as this issue has been going on since December 2015.
          Show
          Charleen Sibley added a comment - Worksheet returned and says "unwrapped lampshade and it is faulty, number of creases in shade unable to fit as this is worse that the one to be replaced." I will email Claire about this and ask her to speak to ABI as this issue has been going on since December 2015.
          Charleen Sibley made changes -
          Attachment SKM_C224e17012309562.pdf [ 139952 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Spoke to Helen at ABI about this and she said I need to email Dean about this one. Email copy attached above.
          Show
          Charleen Sibley added a comment - Spoke to Helen at ABI about this and she said I need to email Dean about this one. Email copy attached above.
          Charleen Sibley made changes -
          Attachment lampshade1.jpg [ 139970 ]
          Attachment lampshade2.jpg [ 139971 ]
          Attachment lampshade3.jpg [ 139972 ]
          Attachment lampshade4.jpg [ 139973 ]
          Attachment lampshade5.jpg [ 139974 ]
          Charleen Sibley made changes -
          Attachment email to Dean at ABI.png [ 139978 ]
          Charleen Sibley made changes -
          Attachment order ack.png [ 140397 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          This has now been ordered foc from ABI's suppliers - order acknowledgment attached.
          Show
          Charleen Sibley added a comment - This has now been ordered foc from ABI's suppliers - order acknowledgment attached.
          Charleen Sibley made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Issue Invoice [ 10451 ]
          Charleen Sibley made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Charleen Sibley made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Charleen Sibley made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Charleen Sibley made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Hide
          Permalink
          Claire Folland added a comment -
          recieved replacement lightshade, issued worksheet
          Show
          Claire Folland added a comment - recieved replacement lightshade, issued worksheet
          Hide
          Permalink
          Charleen Sibley added a comment -
          Worksheet waiting to be scheduled.
          Show
          Charleen Sibley added a comment - Worksheet waiting to be scheduled.
          Charleen Sibley made changes -
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Charleen Sibley made changes -
          Project ABI [ 10014 ] Good Will [ 10454 ]
          Key ABI-7670 GW-4117
          Workflow Manufacturers ver 2.2 [ 176910 ] Pre-Owned Ver 2.5 [ 192293 ]
          Responsibility Manufacturer Attending [ 10045 ]
          Times Scheduled 7
          Hire_or_Retail Retail [ 10251 ]
          Charleen Sibley made changes -
          Work Scheduled 19/Jan/17
          Adrienne Barwell (Inactive) made changes -
          Priority Agreed Date [ 26 ] Normal [ 21 ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Scheduled for w/c 27.02.17
          Show
          Adrienne Barwell (Inactive) added a comment - Scheduled for w/c 27.02.17
          Adrienne Barwell (Inactive) made changes -
          Work Scheduled 27/Feb/17
          Adrienne Barwell (Inactive) made changes -
          Work Scheduled 27/Feb/17 21/Feb/17
          Adrienne Barwell (Inactive) made changes -
          Work Scheduled 21/Feb/17 22/Feb/17
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          Matt to attend wed 22nd
          Show
          Adrienne Barwell (Inactive) added a comment - Matt to attend wed 22nd
          Adrienne Barwell (Inactive) made changes -
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          I have called the park and asked if it is ok to attend tomorrow 22/2/17 - they said it would be fine call time 9.30.
          Show
          Charleen Sibley added a comment - I have called the park and asked if it is ok to attend tomorrow 22/2/17 - they said it would be fine call time 9.30.
          Isabel Smith (Inactive) made changes -
          Attachment SKM_C224e17022311361.pdf [ 144837 ]
          Hide
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          Isabel Smith (Inactive) added a comment -
          Worksheet returned see Matt has completed this issue see PDF attached.
          Show
          Isabel Smith (Inactive) added a comment - Worksheet returned see Matt has completed this issue see PDF attached.
          Isabel Smith (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		1h 26m 1 debbieb 08/Dec/15 11:07 AM
          Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
          		7s 1 debbieb 22/Dec/15 12:43 PM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Resolved Resolved
          		3s 1 debbieb 20/Jan/16 12:44 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		6d 23h 35m 2 Claire Folland 25/Feb/16 10:09 AM
          Parts Recieved Parts Recieved Resolved Resolved
          		6m 55s 1 charleen sibley 11/Jun/16 3:37 PM
          Parts Recieved Parts Recieved Reorder Parts Reorder Parts
          		3s 1 charleen sibley 01/Oct/16 3:41 PM
          Reorder Parts Reorder Parts Parts on reorder Parts on reorder
          		21d 2m 1 charleen sibley 22/Oct/16 3:44 PM
          Parts on reorder Parts on reorder Parts Recieved Parts Recieved
          		39d 20h 36m 2 Claire Folland 02/Nov/16 11:19 AM
          Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled Engineer Visit Rescheduled
          		37d 15m 3 Adrienne Barwell (Inactive) 13/Jan/17 2:50 PM
          Engineer Visit Rescheduled Engineer Visit Rescheduled Issue Invoice Issue Invoice
          		94d 16h 48m 2 charleen sibley 26/Jan/17 10:04 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		13s 2 charleen sibley 26/Jan/17 10:04 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		11s 2 charleen sibley 26/Jan/17 10:04 AM
          Resolved Resolved Reopened Reopened
          		15d 22h 19m 3 charleen sibley 26/Jan/17 10:04 AM
          Reopened Reopened Submitted Submitted
          		65d 18h 6m 4 charleen sibley 26/Jan/17 10:04 AM
          Submitted Submitted Acknowledged Acknowledged
          		25d 2h 5 charleen sibley 26/Jan/17 10:04 AM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		4h 19m 3 charleen sibley 26/Jan/17 10:04 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		66d 3h 24m 3 Claire Folland 01/Feb/17 3:03 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		9s 3 Claire Folland 01/Feb/17 3:03 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		54d 9h 14m 5 Adrienne Barwell (Inactive) 14/Feb/17 3:13 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		9d 18h 1m 1 monica 24/Feb/17 9:15 AM
          Resolved Resolved Complete Complete
          		18d 50m 2 Claire Folland 14/Mar/17 10:05 AM
          Complete Complete Complete Complete
          		3165d 18h 43m 1 13/Nov/25 4:49 AM
          Complete Complete Reopened Reopened
          		7d 3h 15m 2 13/Nov/25 4:49 AM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		11s 1 13/Nov/25 4:49 AM

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