Details
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Type:
Floor (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Park_Company:Old Coastguard Caravan Park
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Park_Code:OLDC01
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Park_Postcode:DT6 4RL
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Park_Email:oldcoastguard@hotmail.com
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Park_Phone:01308 897223
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Model:Ruby
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Stock_Number:29853
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Serial:AT010788/05
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Size:38x12
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Status Colour:
Complete
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Park:Bridport
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Postcode:DT6 3EX
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Dining Furniture (8 Weeks) [ 30 ] | Floor (8 Weeks) [ 24 ] |
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Ellie W (Inactive)
added a comment -
Permalink
Submitted into Atlas
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Ellie W (Inactive)
added a comment - Submitted into Atlas
| Attachment | 11.9.14.jpg [ 72097 ] |
| Attachment | DSC00374.JPG [ 72098 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Customer Code | SBWI01 | SBBP01 |
| Park | Winkleigh | Bridport |
| Postcode | EX19 8DW | DT6 3EX |
| Assignee | CCare Temp [ temp ] | Maureen Hooper [ maureenh ] |
Rejected by Atlas
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Ellie W (Inactive)
added a comment - Rejected by Atlas
| Attachment | 16.9.14.jpg [ 72469 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
This unit was a demo at Winkleigh and then has been moved to Bridport, it originally arrived in Winkleigh in April
Show
Adrienne Barwell (Inactive)
added a comment - This unit was a demo at Winkleigh and then has been moved to Bridport, it originally arrived in Winkleigh in April
| Attachment | screenshot-1.jpg [ 72486 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Workflow | Pre-Owned Ver 2.0 [ 112245 ] | Pre-Owned Ver 2.5 [ 113349 ] |
Worksheet issued
Show
Maureen Hooper (Inactive)
added a comment - Worksheet issued
Steve has visited this job but this still outstanding - re-issue worksheet when the other parts for the outstanding jobs on this van arrive
Show
Ellie W (Inactive)
added a comment - Steve has visited this job but this still outstanding - re-issue worksheet when the other parts for the outstanding jobs on this van arrive
| Attachment | SKM_C224e14102909532.pdf [ 76365 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Email sent to Katrina requesting part numbers and prices
Show
Maureen Hooper (Inactive)
added a comment - Email sent to Katrina requesting part numbers and prices
| Attachment | 13.11.14.jpg [ 77611 ] |
Price for vinyl £166.56
Show
Maureen Hooper (Inactive)
added a comment - Price for vinyl £166.56
| Attachment | 25.11.14.jpg [ 78490 ] |
Item on order
Show
Maureen Hooper (Inactive)
added a comment - Item on order
| Attachment | 10.12.14.jpg [ 79958 ] |
| Attachment | 2.1.15.jpg [ 80665 ] |
Email from Katrina advising this part should be sent out w/c 5.1.15
Show
Maureen Hooper (Inactive)
added a comment - Email from Katrina advising this part should be sent out w/c 5.1.15
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
This issue is now over 12 weeks old, and has been moved to managers escalations
Show
Adrienne Barwell (Inactive)
added a comment - This issue is now over 12 weeks old, and has been moved to managers escalations
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
| Reporter | Ellie W [ temp ] | Maureen Hooper [ maureenh ] |
| Park_Company | Not defined | Surf Bay Leisure (Bridport) (650) |
| Park_Key_Account | false | |
| Park_Postcode | DT6 3EX | |
| Park_Phone | 01308 427444 | |
| Park_Code | SURF99 | |
| Park_City | Bridport | |
| Park_Address | 3T's Leisure Limited Bridport |
This van was at Bridport and is now at Old Coastguard
Show
Adrienne Barwell (Inactive)
added a comment - This van was at Bridport and is now at Old Coastguard
| Park_Company | Surf Bay Leisure (Bridport) (650) | Old Coastguard Caravan Park (371) |
| Park_Key_Account | false | true |
| Park_Postcode | DT6 3EX | DT6 4RL |
| Park_Phone | 01308 427444 | 01308 897223 |
| Park_Code | SURF99 | OLDC01 |
| Park_Address2 | Burton Bradstock | |
| Park_City | Bridport | Nr Bridport |
| Park_Address | 3T's Leisure Limited Bridport |
Chased katrina for an update
Show
Adrienne Barwell (Inactive)
added a comment - Chased katrina for an update
| Attachment | screenshot-2.jpg [ 82155 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Katrina at Atlas has advised:
Hi Adrienne
This should be on the next delivery down to you.
I will speak to Colin tomorrow and see when it will be
Kind Regards
Katrina Capper
Atlas Leisure Homes
Hi Adrienne
This should be on the next delivery down to you.
I will speak to Colin tomorrow and see when it will be
Kind Regards
Katrina Capper
Atlas Leisure Homes
Show
Adrienne Barwell (Inactive)
added a comment - Katrina at Atlas has advised:
Hi Adrienne
This should be on the next delivery down to you.
I will speak to Colin tomorrow and see when it will be
Kind Regards
Katrina Capper
Atlas Leisure Homes
Requested a delivery date from Atlas
Show
Adrienne Barwell (Inactive)
added a comment - Requested a delivery date from Atlas
| Attachment | screenshot-3.jpg [ 82216 ] |
Katrina advised that they are still trying to schedule an engineer in our area to drop of the bits
Show
Adrienne Barwell (Inactive)
added a comment - Katrina advised that they are still trying to schedule an engineer in our area to drop of the bits
We have not received a replacement piece of lino, we will ask Steve to try and repair
Claire to issue a worksheet
Claire to issue a worksheet
Show
Adrienne Barwell (Inactive)
added a comment - We have not received a replacement piece of lino, we will ask Steve to try and repair
Claire to issue a worksheet
Engineer scheduled w/c 2/2/15
Show
Adrienne Barwell (Inactive)
added a comment - Engineer scheduled w/c 2/2/15
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Work Scheduled | 09/May/14 | 02/Feb/15 |
Rang to check with Linda whether this is complete, but she is not in the office until Monday
Show
Adrienne Barwell (Inactive)
added a comment - Rang to check with Linda whether this is complete, but she is not in the office until Monday
Rang Atlas to check if this is complete, Vanessa is on the phone and Rachael does not work today. Will try again later
Show
Adrienne Barwell (Inactive)
added a comment - Rang Atlas to check if this is complete, Vanessa is on the phone and Rachael does not work today. Will try again later
The vinyl is in stock at the back of our showroom, I will mark it up and issue a worksheet
Show
Adrienne Barwell (Inactive)
added a comment - The vinyl is in stock at the back of our showroom, I will mark it up and issue a worksheet
| Work Scheduled | 02/Feb/15 | 06/Apr/15 |
made changes -
| Park_Contact |
made changes -
| Park_Email |
| Priority | Agreed Date [ 26 ] | Over 8 Weeks [ 25 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
Comp by Steve
Show
Adrienne Barwell (Inactive)
added a comment - Comp by Steve
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
paperwork passed to Ellie
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Ellie
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true | 2 |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | Yes |
Work completed
Show
Ellie W (Inactive)
added a comment - Work completed
| Attachment | GW-411.pdf [ 89374 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11m 33s | 1 | temp | 11/Sep/14 12:48 PM | |||||
|
5d 1h 28m | 1 | temp | 16/Sep/14 2:17 PM | |||||
|
5s | 1 | temp | 16/Sep/14 2:17 PM | |||||
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43m 24s | 1 | Maureen Hooper (Inactive) | 16/Sep/14 3:00 PM | |||||
|
6s | 1 | Maureen Hooper (Inactive) | 16/Sep/14 3:01 PM | |||||
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110d 23h 55m | 1 | Adrienne Barwell (Inactive) | 05/Jan/15 1:56 PM | |||||
|
15d 2h 36m | 1 | Adrienne Barwell (Inactive) | 20/Jan/15 4:33 PM | |||||
|
4s | 2 | Adrienne Barwell (Inactive) | 20/Jan/15 4:33 PM | |||||
|
19s | 2 | Adrienne Barwell (Inactive) | 20/Jan/15 4:33 PM | |||||
|
7s | 2 | Adrienne Barwell (Inactive) | 20/Jan/15 4:33 PM | |||||
|
3s | 2 | Adrienne Barwell (Inactive) | 20/Jan/15 4:33 PM | |||||
|
10s | 2 | Adrienne Barwell (Inactive) | 20/Jan/15 4:33 PM | |||||
|
94d 16h 13m | 2 | Adrienne Barwell (Inactive) | 25/Apr/15 9:46 AM | |||||
|
2d 1h 56m | 1 | Adrienne Barwell (Inactive) | 27/Apr/15 11:43 AM | |||||
|
2d 23h 29m | 1 | temp | 30/Apr/15 11:13 AM |
