Details
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Type:
Dining Furniture (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Harlyn Sands Holiday Park (Del Add)
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Park_Code:HARL01
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Park_Postcode:PL28 8SQ
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Park_Email:enquiries@harlynsands.co.uk
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Park_Phone:01841 520720
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Plot:Sales
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ID Number:SBH004292
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Order No:AS10847/50353
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Model:Swift Burgundy
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Stock_Number:33054
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Serial:022873H
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Size:28 X 12
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Status Colour:
Awaiting Quote
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Part Number:1720513
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX19 8DW | |
| Park_Email | warranty@surfbay.co.uk | |
| Park_Phone | 01837 680100 | |
| Park_Code | SURF99 | |
| Park_Key_Account | No | |
| Park_Address | Surf Bay Leisure (Winkleigh) |
| Attachment | Email to Gavin.png [ 158676 ] |
| Attachment | Part for issue.png [ 158678 ] |
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Isabel Smith (Inactive)
added a comment -
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I spoke to Char and Gavin before ordering this and they have agreed to do this as good will.
Show
Isabel Smith (Inactive)
added a comment - I spoke to Char and Gavin before ordering this and they have agreed to do this as good will.
| Attachment | POP.png [ 158708 ] |
| Attachment | Swift Order Confirmation.png [ 158721 ] |
| Order No | AS10847/50353 | |
| Part Number | 1720513 | |
| ID Number | SBH004292 |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Park_Company | Surf Bay Leisure (Winkleigh) | Harlyn Sands Holiday Park (Del Add) |
| Park_Postcode | EX19 8DW | PL28 8SQ |
| Park_Email | warranty@surfbay.co.uk | enquiries@harlynsands.co.uk |
| Park_Phone | 01837 680100 | 01841 520720 |
| Park_Code | SURF99 | HARL01 |
| Park_Key_Account | No | Yes |
| Park_Address2 | Lighthouse Road, Trevose Head | |
| Park_City | Padstow | |
| Park_Address | Surf Bay Leisure (Winkleigh) | Harlyn Sands Holiday Park |
| Attachment | screenshot-1.png [ 165919 ] |
| Attachment | screenshot-2.png [ 165920 ] |
| Attachment | screenshot-3.png [ 165921 ] |
| Attachment | screenshot-4.png [ 165922 ] |
| Attachment | screenshot-5.png [ 165924 ] |
| Attachment | screenshot-6.png [ 168650 ] |
| Attachment | screenshot-7.png [ 168657 ] |
| Attachment | screenshot-8.png [ 168661 ] |
| Attachment | screenshot-9.png [ 168662 ] |
| Attachment | screenshot-10.png [ 168664 ] |
| Attachment | screenshot-11.png [ 168666 ] |
| Attachment | screenshot-12.png [ 168701 ] |
| Attachment | screenshot-13.png [ 168702 ] |
| Attachment | screenshot-14.png [ 168705 ] |
I have asked Issy to sort this one out?? Not sure what is going on with this?? Lots of screen shots but no notes.
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Issy to sort this one out?? Not sure what is going on with this?? Lots of screen shots but no notes.
| Attachment | Swift Parts Order.png [ 179573 ] |
I didn't put the screen shots on this issue. This looks like the way we have to pay for parts after they come into us which is not something that I have ever done before. I have checked with Claire to find out if we have received the replacement table because there has never been a worksheet issued for this claim. According to Swift the part was dispatched on the 22/05/17 so not sure what has happened.
Claire is going to speak to Steve and see if we can polish up one that we have got and if not then speak to Swift to find out where the part has gone and if we need to order a new one.
Claire is going to speak to Steve and see if we can polish up one that we have got and if not then speak to Swift to find out where the part has gone and if we need to order a new one.
Show
Isabel Smith (Inactive)
added a comment - I didn't put the screen shots on this issue. This looks like the way we have to pay for parts after they come into us which is not something that I have ever done before. I have checked with Claire to find out if we have received the replacement table because there has never been a worksheet issued for this claim. According to Swift the part was dispatched on the 22/05/17 so not sure what has happened.
Claire is going to speak to Steve and see if we can polish up one that we have got and if not then speak to Swift to find out where the part has gone and if we need to order a new one.
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Assignee | Isabel Smith [ monica ] | Rose Crisp [ rose ] |
I have issued a worksheet to see whether we can sort this out. (over 12 weeks old)
Show
Adrienne Barwell (Inactive)
added a comment - I have issued a worksheet to see whether we can sort this out. (over 12 weeks old)
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Rose Crisp [ rose ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 21/Aug/17 |
| Attachment | SKM_C224e17082609341.pdf [ 182132 ] |
Steve completed on 21/8/17, see PDF attached.
Show
Summer Stangroom (Inactive)
added a comment - - edited Steve completed on 21/8/17, see PDF attached.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
44m 18s | 1 | monica | 03/May/17 11:31 AM | |||||
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1s | 1 | monica | 03/May/17 11:31 AM | |||||
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2s | 1 | monica | 03/May/17 11:31 AM | |||||
|
107d 2h 56m | 1 | Adrienne Barwell (Inactive) | 18/Aug/17 2:27 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 18/Aug/17 2:27 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 18/Aug/17 2:27 PM | |||||
|
7d 20h 24m | 1 | Summer Stangroom (Inactive) | 26/Aug/17 10:52 AM | |||||
|
1s | 1 | Summer Stangroom (Inactive) | 26/Aug/17 10:52 AM | |||||
|
3s | 1 | Summer Stangroom (Inactive) | 26/Aug/17 10:52 AM | |||||
|
2833d 2h 5m | 1 | 29/May/25 12:58 PM | ||||||
|
25s | 1 | 29/May/25 12:59 PM |
