Good Will
  1. Good Will
  2. GW-4523

Lounge - Sofa staple marks on the wooden part of the sofa

        Details

        • Type: Dining Furniture (8 Weeks) Dining Furniture (8 Weeks)
        • Status: Awaiting Quote
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Brightholme Holiday Park - Holiday Resort Unity
        • Park_Code:
          BRIG01
        • Park_Postcode:
          TA8 2QY
        • Park_Contact:
          Elly Peters
        • Park_Email:
          admin@brean.com
        • Park_Phone:
          01278751327
        • Plot:
          26
        • Order No:
          AS10965/50353
        • Model:
          Loire
        • Stock_Number:
          32706
        • Serial:
          021974H
        • Size:
          35 X 12
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. PDF File
          SKM_C224e17060608170.pdf
          284 kB
          Isabel Smith
        1. Email from Emma.png
          375 kB
        2. Parts Enquiry.png
          512 kB
        3. screenshot-1.png
          294 kB
        4. screenshot-2.png
          289 kB
        5. Swift Order Ack.png
          365 kB
        6. Swift Parts Order.png
          256 kB
        7. Worksheet .png
          314 kB

          Activity

          Ascending order - Click to sort in descending order
          Isabel Smith (Inactive) created issue -
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Project Swift [ 10018 ] Good Will [ 10454 ]
          Key SWIFT-16093 GW-4523
          Workflow Manufacturers ver 2.2 [ 196736 ] Pre-Owned Ver 2.5 [ 196739 ]
          Status Open [ 1 ] Awaiting Quote [ 10006 ]
          Responsibility Manufacturer Attending [ 10045 ]
          Times Scheduled 1
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Emma has emailed across a list of issues worksheet printed and filed for us to attend. Van is an ex demo and she is happy for us to do as good will.
          Show
          Isabel Smith (Inactive) added a comment - Emma has emailed across a list of issues worksheet printed and filed for us to attend. Van is an ex demo and she is happy for us to do as good will.
          Isabel Smith (Inactive) made changes -
          Attachment Worksheet .png [ 162437 ]
          Isabel Smith (Inactive) made changes -
          Attachment Email from Emma.png [ 162438 ]
          Isabel Smith (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Isabel Smith (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Isabel Smith (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Isabel Smith (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Isabel Smith (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Isabel Smith [ monica ] Adrienne Barwell [ adrienne ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Isabel Smith [ monica ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Matt to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Matt to attend
          Adrienne Barwell (Inactive) made changes -
          Work Scheduled 31/May/17
          Isabel Smith (Inactive) made changes -
          Attachment SKM_C224e17060608170.pdf [ 166501 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Matt has said that he is not able to improve on what Baris has already done on waxing out the staple marks. He has said that to fully improve this we would require a new board. To replace this it would take 1 and 1/2 hours and I am not sure how much it would cost to replace. Ade and Emma would have to discuss if they would like us to do this.
          Show
          Isabel Smith (Inactive) added a comment - Matt has said that he is not able to improve on what Baris has already done on waxing out the staple marks. He has said that to fully improve this we would require a new board. To replace this it would take 1 and 1/2 hours and I am not sure how much it would cost to replace. Ade and Emma would have to discuss if they would like us to do this.
          Isabel Smith (Inactive) made changes -
          Attachment Parts Enquiry.png [ 168570 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          I have submitted a parts enquiry for this issue so we can have a price for how much it would cost to replace the damaged part.
          Show
          Isabel Smith (Inactive) added a comment - I have submitted a parts enquiry for this issue so we can have a price for how much it would cost to replace the damaged part.
          Isabel Smith (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Isabel Smith (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Isabel Smith (Inactive) made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Charleen Sibley made changes -
          Assignee Isabel Smith [ monica ] Charleen Sibley [ charleen sibley ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Parts numbers: Part numbers for the front panel and base panels of the sofa that backs onto the front of the van are; 9836332 FRONT PANEL LOUNGE BED 1791x283 Quantity: 1 9840927 SOFA BASE 1340X660MM FRONT SOFA Quantity: 1 9840928 SOFA BASE 735X446MM FRONT SOFA Quantity: 1 Part numbers for the front panel and base panels of the sofa that backs onto the offside of the van are; 9840929 BED FRONT 2440X283MM O/S SOFA Quantity: 1 9840930 SOFA BASE FIXED TOP 874X735MM Quantity: 1 9840932 LOOSE LID 1140X608 O/S SOFA BASE Quantity: 2 Thanks
          Show
          Summer Stangroom (Inactive) added a comment - Parts numbers: Part numbers for the front panel and base panels of the sofa that backs onto the front of the van are; 9836332 FRONT PANEL LOUNGE BED 1791x283 Quantity: 1 9840927 SOFA BASE 1340X660MM FRONT SOFA Quantity: 1 9840928 SOFA BASE 735X446MM FRONT SOFA Quantity: 1 Part numbers for the front panel and base panels of the sofa that backs onto the offside of the van are; 9840929 BED FRONT 2440X283MM O/S SOFA Quantity: 1 9840930 SOFA BASE FIXED TOP 874X735MM Quantity: 1 9840932 LOOSE LID 1140X608 O/S SOFA BASE Quantity: 2 Thanks
          Hide
          Permalink
          Charleen Sibley added a comment -
          I have emailed Emma to ask her what she wants me to do about this - I await a reply.
          Show
          Charleen Sibley added a comment - I have emailed Emma to ask her what she wants me to do about this - I await a reply.
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Emma would like to go ahead with this order
          Show
          Adrienne Barwell (Inactive) added a comment - Emma would like to go ahead with this order
          Summer Stangroom (Inactive) made changes -
          Order No AS10965/50353
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Parts Order.png [ 171865 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Order Ack.png [ 171866 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          I have ordered the parts as Ade instructed on Swift, see screenshots attached.
          Show
          Summer Stangroom (Inactive) added a comment - I have ordered the parts as Ade instructed on Swift, see screenshots attached.
          Summer Stangroom (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Summer Stangroom (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Summer Stangroom (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received 2 parts for this, part numbers 9840927 and 9840932, labelled and put on rack
          Show
          Claire Folland added a comment - received 2 parts for this, part numbers 9840927 and 9840932, labelled and put on rack
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Claire Folland made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Claire Folland made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Claire Folland made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Claire Folland made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Received following parts on swift delivery, 9836332, 9840928, 9840929, 9841022, checked the swift system, still waiting for one more part to come in
          Show
          Claire Folland added a comment - Received following parts on swift delivery, 9836332, 9840928, 9840929, 9841022, checked the swift system, still waiting for one more part to come in
          Marion Pratt (Inactive) made changes -
          Attachment screenshot-1.png [ 176779 ]
          Marion Pratt (Inactive) made changes -
          Attachment screenshot-2.png [ 176802 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have asked Rose to find out when we can gain entry to carry out repairs to this unit
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Rose to find out when we can gain entry to carry out repairs to this unit
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Final part is due w/c 21/8/17
          Show
          Adrienne Barwell (Inactive) added a comment - Final part is due w/c 21/8/17
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          Rang the park @ 15.48 to check when we could attend, there was no answer so left a message for them to get back to me.
          Show
          Rose Crisp (Inactive) added a comment - Rang the park @ 15.48 to check when we could attend, there was no answer so left a message for them to get back to me.
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          SWIFT INVOICE - 01742532

          SOFA BASE FIXED TOP - £13.00
          Show
          Marion Pratt (Inactive) added a comment - SWIFT INVOICE - 01742532 SOFA BASE FIXED TOP - £13.00
          Charleen Sibley made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Charleen Sibley made changes -
          Status Parts Recieved [ 10003 ] Resolved [ 5 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Quote Awaiting Quote
          		1m 20s 1 monica 17/May/17 11:08 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		12s 2 Claire Folland 13/Jul/17 11:17 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		9d 4h 48m 2 Claire Folland 13/Jul/17 11:17 AM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		19d 19h 15m 2 Claire Folland 13/Jul/17 11:17 AM
          Resolved Resolved Reopened Reopened
          		2s 2 Claire Folland 13/Jul/17 11:17 AM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		15d 23h 43m 3 Claire Folland 13/Jul/17 11:17 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		6s 3 Claire Folland 13/Jul/17 11:17 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		8s 3 Claire Folland 13/Jul/17 11:17 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		195d 43m 3 charleen sibley 12/Jan/18 10:39 AM
          Parts Recieved Parts Recieved Resolved Resolved
          		3s 1 charleen sibley 12/Jan/18 10:39 AM
          Resolved Resolved Complete Complete
          		40d 4h 24m 1 charleen sibley 21/Feb/18 3:03 PM
          Complete Complete Complete Complete
          		2653d 20h 8m 1 29/May/25 12:12 PM
          Complete Complete Reopened Reopened
          		1s 1 29/May/25 12:12 PM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		15s 3 29/May/25 12:12 PM

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