Good Will
  1. Good Will
  2. GW-4524

Dining room - Partition is coming away at the bottom

        Details

        • Type: Dining Furniture (8 Weeks) Dining Furniture (8 Weeks)
        • Status: Awaiting Quote
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Coastholme Holiday Park
        • Park_Code:
          COAS01
        • Park_Postcode:
          TA8 2QY
        • Park_Email:
          enquiries@brightholmeholidaypark.co.uk
        • Park_Phone:
          01278751327
        • Plot:
          26
        • Order No:
          AS10965/50353
        • Model:
          Loire
        • Stock_Number:
          32706
        • Serial:
          021974H
        • Size:
          35 X 12
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. PDF File
          SKM_C224e17060610380.pdf
          291 kB
          Summer Stangroom
        1. dispatched.png
          223 kB
        2. Email from Emma.png
          397 kB
        3. pic1.JPG
          1.86 MB
        4. pic2.jpg
          1.71 MB
        5. pic3.JPG
          2.09 MB
        6. pic4.JPG
          1.50 MB
        7. screenshot-1.png
          217 kB
        8. Swift Order Ack.png
          358 kB
        9. Swift Parts Enquiry.png
          328 kB
        10. Swift Parts Order.png
          248 kB
        11. Worksheet .png
          313 kB

          Activity

          Ascending order - Click to sort in descending order
          Isabel Smith (Inactive) created issue -
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Project Swift [ 10018 ] Good Will [ 10454 ]
          Key SWIFT-16084 GW-4524
          Workflow Manufacturers ver 2.2 [ 196722 ] Pre-Owned Ver 2.5 [ 196740 ]
          Status Open [ 1 ] Awaiting Quote [ 10006 ]
          Responsibility Manufacturer Attending [ 10045 ]
          Times Scheduled 1
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Emma has emailed across a list of issues worksheet printed and filed for us to attend. Van is an ex demo and she is happy for us to do as good will.
          Show
          Isabel Smith (Inactive) added a comment - Emma has emailed across a list of issues worksheet printed and filed for us to attend. Van is an ex demo and she is happy for us to do as good will.
          Isabel Smith (Inactive) made changes -
          Attachment Worksheet .png [ 162441 ]
          Isabel Smith (Inactive) made changes -
          Attachment Email from Emma.png [ 162442 ]
          Isabel Smith (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Isabel Smith (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Isabel Smith (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Isabel Smith (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Isabel Smith (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Isabel Smith [ monica ] Adrienne Barwell [ adrienne ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Isabel Smith [ monica ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Matt to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Matt to attend
          Adrienne Barwell (Inactive) made changes -
          Work Scheduled 31/May/17
          Summer Stangroom (Inactive) made changes -
          Attachment SKM_C224e17060610380.pdf [ 167423 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Matt attended this one (see PDF attached) and stated that this is the back board of seat where radiator is attached. It seems that at some point the bottom of this board has suffered water damage (leak from radiator possibly?) and has caused the chipboard to swell. Matt could not rectify and it requires a new back board. He think it will take 2 hours approx to do. I have emailed Char if she's happy for this to go ahead and order.
          Show
          Summer Stangroom (Inactive) added a comment - Matt attended this one (see PDF attached) and stated that this is the back board of seat where radiator is attached. It seems that at some point the bottom of this board has suffered water damage (leak from radiator possibly?) and has caused the chipboard to swell. Matt could not rectify and it requires a new back board. He think it will take 2 hours approx to do. I have emailed Char if she's happy for this to go ahead and order.
          Summer Stangroom (Inactive) made changes -
          Park_Company Brightholme Holiday Park Coastholme Holiday Park
          Summer Stangroom (Inactive) made changes -
          Park_Contact Kara
          Park_Email enquiries@brightholmeholidaypark.co.uk enquiries@brightholmeholidaypark.co.uk
          Park_Code BRIG01 COAS01
          Isabel Smith (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Isabel Smith (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Isabel Smith (Inactive) made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Parts Enquiry Ref: SBH002418 for the part to see how much this is going to cost first.
          Show
          Charleen Sibley added a comment - Parts Enquiry Ref: SBH002418 for the part to see how much this is going to cost first.
          Hide
          Permalink
          Charleen Sibley added a comment -
          Had to do another parts enquiry SBH002445 as they closed the other one off.
          Show
          Charleen Sibley added a comment - Had to do another parts enquiry SBH002445 as they closed the other one off.
          Charleen Sibley made changes -
          Attachment pic4.JPG [ 171049 ]
          Attachment pic3.JPG [ 171050 ]
          Attachment pic2.jpg [ 171051 ]
          Attachment pic1.JPG [ 171052 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          SBH002450
          Show
          Charleen Sibley added a comment - SBH002450
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Parts Enquiry.png [ 171245 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Part number is: 9841022
          Emailed this to Char.
          Show
          Summer Stangroom (Inactive) added a comment - Part number is: 9841022 Emailed this to Char.
          Hide
          Permalink
          Charleen Sibley added a comment -
          I have emailed Emma L to ask her she wants me to cover this.
          Show
          Charleen Sibley added a comment - I have emailed Emma L to ask her she wants me to cover this.
          Charleen Sibley made changes -
          Assignee Isabel Smith [ monica ] Charleen Sibley [ charleen sibley ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Emma would like us to go ahead with this order, I have asked Summer to place the part on order on the connect system
          Show
          Adrienne Barwell (Inactive) added a comment - Emma would like us to go ahead with this order, I have asked Summer to place the part on order on the connect system
          Adrienne Barwell (Inactive) made changes -
          Order No AS10965/50353
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Parts Order.png [ 171867 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Swift Order Ack.png [ 171868 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          I have ordered the parts as Ade instructed on Swift, see screenshots attached.
          Show
          Summer Stangroom (Inactive) added a comment - I have ordered the parts as Ade instructed on Swift, see screenshots attached.
          Summer Stangroom (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Summer Stangroom (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Summer Stangroom (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          SWIFT INVOICE - 01733485

          BACK REST - 9841022 - £15.60
          CARRIAGE - 6.50
          Show
          Marion Pratt (Inactive) added a comment - SWIFT INVOICE - 01733485 BACK REST - 9841022 - £15.60 CARRIAGE - 6.50
          Marion Pratt (Inactive) made changes -
          Attachment screenshot-1.png [ 178936 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have asked Rose to find out when we can gain entry to carry out repairs to this unit
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Rose to find out when we can gain entry to carry out repairs to this unit
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This is actually damage from water ingress from the radiator and should have been claimed under warranty
          Show
          Adrienne Barwell (Inactive) added a comment - This is actually damage from water ingress from the radiator and should have been claimed under warranty
          Adrienne Barwell (Inactive) made changes -
          Attachment dispatched.png [ 180445 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Swift have advised that this was dispatched 17.7.17
          Show
          Adrienne Barwell (Inactive) added a comment - Swift have advised that this was dispatched 17.7.17
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          Rang the park @ 15.48 to check when we could attend, there was no answer so left a message for them to get back to me.
          Show
          Rose Crisp (Inactive) added a comment - Rang the park @ 15.48 to check when we could attend, there was no answer so left a message for them to get back to me.
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Hide
          Permalink
          Claire Folland added a comment - - edited
          i marked this being in stock for the other job rather then this one, labelled and put on rack, issued worksheet, advised Ade
          Show
          Claire Folland added a comment - - edited i marked this being in stock for the other job rather then this one, labelled and put on rack, issued worksheet, advised Ade
          Hide
          Permalink
          Charleen Sibley added a comment -
          I have emailed the park to see if we can attend to this one on Monday 4/9/17.
          Show
          Charleen Sibley added a comment - I have emailed the park to see if we can attend to this one on Monday 4/9/17.
          Charleen Sibley made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Charleen Sibley made changes -
          Work Scheduled 31/May/17 04/Sep/17
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Quote Awaiting Quote
          		27m 53s 1 monica 17/May/17 11:08 AM
          Resolved Resolved Reopened Reopened
          		1s 1 monica 15/Jun/17 11:17 AM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		15d 23h 44m 2 Summer Stangroom (Inactive) 01/Jul/17 10:55 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		4s 2 Summer Stangroom (Inactive) 01/Jul/17 10:55 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		7s 2 Summer Stangroom (Inactive) 01/Jul/17 10:55 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		51d 3h 9m 2 Claire Folland 21/Aug/17 2:05 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		8s 2 Claire Folland 21/Aug/17 2:05 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		20d 6h 24m 2 charleen sibley 01/Sep/17 3:43 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		110d 20h 43m 2 charleen sibley 01/Dec/17 4:11 PM
          Resolved Resolved Complete Complete
          		1s 1 charleen sibley 01/Dec/17 4:11 PM
          Complete Complete Reopened Reopened
          		2735d 15h 33m 1 29/May/25 8:44 AM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		31s 2 29/May/25 8:45 AM

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