Details
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Type:
Small Fittings (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:St Ives Holiday Village
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Park_Code:STIV01
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Park_Postcode:TR26 3HX
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Park_Email:Stives-admin@jfhols.co.uk / sammy@jfhols.co.uk
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Park_Phone:01736752000 / Sales 01736 759240
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Plot:8
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ID Number:1360
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Model:Ambleside
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Stock_Number:29962
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Serial:1570795
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Size:40x13
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Status Colour:
Awaiting Quote
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Park:St Ives Holiday Village
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Postcode:TR26 3HX
Description
Owners: Mr & Mrs Watts
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | 19.7.14.jpg [ 67180 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Maureen Hooper (Inactive)
added a comment -
Permalink
Cannot submit this one as the site is not recognised by ABI. I have emailed them about this
Show
Maureen Hooper (Inactive)
added a comment - Cannot submit this one as the site is not recognised by ABI. I have emailed them about this
| Attachment | 19.7.14.jpg [ 67181 ] |
| Attachment | 25.7.14.jpg [ 67744 ] |
| Assignee | Maureen Hooper [ maureenh ] | Claire Folland [ claire ] |
| Assignee | Claire Folland [ claire ] | Maureen Hooper [ maureenh ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
Emailed Laura asking for an update
Show
Claire Folland
added a comment - Emailed Laura asking for an update
| Attachment | 12.9.14.jpg [ 72180 ] |
Emailed Diane/Laura for an update on this issue, attached a screenshot of the original Warranty Claim
Show
Maureen Hooper (Inactive)
added a comment - Emailed Diane/Laura for an update on this issue, attached a screenshot of the original Warranty Claim
| Attachment | 13.9.14.jpg [ 72212 ] |
| Attachment | 13.9.14.jpg [ 72213 ] |
| Attachment | 13.9.14.jpg [ 72214 ] |
ABI database does not recognise this site, so I have asked that it be added to their database so I can re-submit
Show
Maureen Hooper (Inactive)
added a comment - ABI database does not recognise this site, so I have asked that it be added to their database so I can re-submit
| Attachment | 16.9.14.jpg [ 72446 ] |
| Attachment | 16.9.14.jpg [ 72454 ] |
| Attachment | 16.9.14.jpg [ 72454 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Description | Owners: Mr & Mrs Watts | |
| Plot | 8 |
| Attachment | 19.9.14.jpg [ 72863 ] |
| Attachment | 19.9.14.jpg [ 72864 ] |
Email from Diane advising the site information has been added to their database. Warranty Claim submitted
Show
Maureen Hooper (Inactive)
added a comment - Email from Diane advising the site information has been added to their database. Warranty Claim submitted
| ID Number | 1360 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | 23.9.14.jpg [ 73166 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Attachment | 24.9.14.jpg [ 73424 ] |
This claim has been rejected so I have issued a Worksheet for our engineers to assess the issue
Show
Maureen Hooper (Inactive)
added a comment - This claim has been rejected so I have issued a Worksheet for our engineers to assess the issue
| Category | Manufacturer Attending [ 10045 ] | Goodwill [ 10046 ] |
| Park_Company | St Ives Holiday Village (483) |
| Park_Postcode | TR26 3HX | |
| Park_Phone | 1736752000 | |
| Park_Code | STIV01 | |
| Park_City | St Ives | |
| Park_Address | Lelant |
| Attachment | 30.9.14.jpg [ 73953 ] |
| Workflow | Pre-Owned Ver 2.0 [ 112775 ] | Pre-Owned Ver 2.5 [ 113382 ] |
Waiting for this job to be scheduled
Show
Maureen Hooper (Inactive)
added a comment - Waiting for this job to be scheduled
This will possibly scheduled in for next week as our engineers will be in Cornwall & Bridport areas
Show
Maureen Hooper (Inactive)
added a comment - This will possibly scheduled in for next week as our engineers will be in Cornwall & Bridport areas
Mo to check what the mirror looks like, we might have one in stock, if not order a replacement mirror, there is no point in travelling all that way without a replacement. The other possibility is swap the mirror with a stock unit
We are not going all the way to the bottom of Cornwall to check whether we need to replace this mirror, it will cost too much money (as previously discussed with Mo)
We are not going all the way to the bottom of Cornwall to check whether we need to replace this mirror, it will cost too much money (as previously discussed with Mo)
Show
Adrienne Barwell (Inactive)
added a comment - - edited Mo to check what the mirror looks like, we might have one in stock, if not order a replacement mirror, there is no point in travelling all that way without a replacement. The other possibility is swap the mirror with a stock unit
We are not going all the way to the bottom of Cornwall to check whether we need to replace this mirror, it will cost too much money (as previously discussed with Mo)
This issue was picked up by our guys at pdi, the site have never mentioned it so I will close it off, if they complain about the issue we will provide a mirror foc
Show
Adrienne Barwell (Inactive)
added a comment - This issue was picked up by our guys at pdi, the site have never mentioned it so I will close it off, if they complain about the issue we will provide a mirror foc
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Address2 | Lelant |
made changes -
| Park_Key_Account | true |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | true | 2 |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | Yes |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
8m 38s | 1 | Maureen Hooper (Inactive) | 19/Jul/14 12:16 PM | |||||
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66d 2h 11m | 1 | Maureen Hooper (Inactive) | 23/Sep/14 2:27 PM | |||||
|
1h 59m | 1 | Maureen Hooper (Inactive) | 23/Sep/14 4:27 PM | |||||
|
19h 38m | 1 | Maureen Hooper (Inactive) | 24/Sep/14 12:06 PM | |||||
|
3s | 1 | Maureen Hooper (Inactive) | 24/Sep/14 12:06 PM | |||||
|
1s | 1 | Maureen Hooper (Inactive) | 24/Sep/14 12:06 PM | |||||
|
61d 21m | 1 | Adrienne Barwell (Inactive) | 24/Nov/14 11:27 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 24/Nov/14 11:27 AM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 24/Nov/14 11:27 AM | |||||
|
4127d 6h 16m | 1 | 13/Mar/26 5:43 PM | ||||||
|
8s | 1 | 13/Mar/26 5:44 PM |
