Details
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Type:
Chassis (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Park_Company:Gorselands Caravan Park
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Park_Code:GORS01
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Park_Postcode:DT2 9DJ
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Park_Email:info@gorselands.co.uk
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Park_Phone:01308897232
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Plot:41
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ID Number:SBH003932
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Model:Burgundy
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Stock_Number:27359
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Serial:8300h
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Size:28x12
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Status Colour:
Complete
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Park:Gorselands
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Postcode:DT2 9DJ
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Submitted into Swift 04.08.14
Show
Ellie W (Inactive)
added a comment - Submitted into Swift 04.08.14
| Attachment | Submitted into Swift .jpg [ 68645 ] |
| Attachment | screenshot-1.jpg [ 68646 ] |
Notified Customer
Show
Ellie W (Inactive)
added a comment - Notified Customer
| ID Number | SBH003932 |
| Assignee | CCare Temp [ temp ] | Claire Folland [ claire ] |
| Assignee | Claire Folland [ claire ] | Lorraine Pryor [ lorraine ] |
swift have rejected this saying "With regards to your recent issue raised with our supplier Bankside on your behalf, They have advised the warranty period for a Fusion painted chassis is 3 years from the date of sale therefore this chassis is now out of warranty. On that basis they will not cover this under warranty.
Looking at Jira Bankside went out to this van Dec 2011/ jan 2012, so I have e-mailed swift back asking them to re look at this issue to see if bankside/ swift are willing to go out.
Looking at Jira Bankside went out to this van Dec 2011/ jan 2012, so I have e-mailed swift back asking them to re look at this issue to see if bankside/ swift are willing to go out.
Show
Lorraine Pryor (Inactive)
added a comment - swift have rejected this saying "With regards to your recent issue raised with our supplier Bankside on your behalf, They have advised the warranty period for a Fusion painted chassis is 3 years from the date of sale therefore this chassis is now out of warranty. On that basis they will not cover this under warranty.
Looking at Jira Bankside went out to this van Dec 2011/ jan 2012, so I have e-mailed swift back asking them to re look at this issue to see if bankside/ swift are willing to go out.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | 15.09.14 rejection.jpg [ 72331 ] |
| Attachment | 15.09.14 email to swift re rejection.jpg [ 72332 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Attachment | 24.09.14 Swift- bankside will not cover this van.jpg [ 73270 ] |
Swift have come back to me to say that Bankside will not look or cover this chassis.
" With reference to the above mentioned warranty claim, I have identified within our system that this chassis was manufactured in January 2011 and the date of purchase was March '11.
The warranty period for a Fusion painted chassis is 3 years the from date of sale therefore this chassis is now out of warranty. On that basis I am rejecting this referral and will close it in our system.
I will speak to Ade to see if we are able to go and loom at this chassis.
" With reference to the above mentioned warranty claim, I have identified within our system that this chassis was manufactured in January 2011 and the date of purchase was March '11.
The warranty period for a Fusion painted chassis is 3 years the from date of sale therefore this chassis is now out of warranty. On that basis I am rejecting this referral and will close it in our system.
I will speak to Ade to see if we are able to go and loom at this chassis.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have come back to me to say that Bankside will not look or cover this chassis.
" With reference to the above mentioned warranty claim, I have identified within our system that this chassis was manufactured in January 2011 and the date of purchase was March '11.
The warranty period for a Fusion painted chassis is 3 years the from date of sale therefore this chassis is now out of warranty. On that basis I am rejecting this referral and will close it in our system.
I will speak to Ade to see if we are able to go and loom at this chassis.
| Attachment | 24.09.14 bankside rejection.jpg [ 73271 ] |
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(SWIFT-7060) Severe rust forming on the chassis of the van * \\
\\
and content:\\
----
Ade,
Bank side have rejected this chassis as it was made Jan 2011, van sold March 2011 so its now out of their 3 year warranty.
We did report that it has gone rusty in Nov 2011.
How would you like me to deal with this now?
Can we get anyone to look at this and do I tell the park that its been rejected by swift?
If you can let me know .
thanks Rain
with subject: *(
\\
and content:\\
----
Ade,
Bank side have rejected this chassis as it was made Jan 2011, van sold March 2011 so its now out of their 3 year warranty.
We did report that it has gone rusty in Nov 2011.
How would you like me to deal with this now?
Can we get anyone to look at this and do I tell the park that its been rejected by swift?
If you can let me know .
thanks Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( SWIFT-7060 ) Severe rust forming on the chassis of the van * \\
\\
and content:\\
----
Ade,
Bank side have rejected this chassis as it was made Jan 2011, van sold March 2011 so its now out of their 3 year warranty.
We did report that it has gone rusty in Nov 2011.
How would you like me to deal with this now?
Can we get anyone to look at this and do I tell the park that its been rejected by swift?
If you can let me know .
thanks Rain
I will email Rea back today and CC ade in it.
This is what I have sent to Rea "Can I please ask Swift/ Bankside to re considers this rejection.
Looking into this case the van is a 2011 model which was delivered 25.03.11 by November 2011 they had reported that the chassis was already going rusty.
Bankside then attend to the issue in Dec 2011/ Jan 2012 so we feel that this should cover as this was an issue from the start.
Please can you escalate this issue higher to see if Bankside will go out to this van.
This is what I have sent to Rea "Can I please ask Swift/ Bankside to re considers this rejection.
Looking into this case the van is a 2011 model which was delivered 25.03.11 by November 2011 they had reported that the chassis was already going rusty.
Bankside then attend to the issue in Dec 2011/ Jan 2012 so we feel that this should cover as this was an issue from the start.
Please can you escalate this issue higher to see if Bankside will go out to this van.
Show
Lorraine Pryor (Inactive)
added a comment - - edited I will email Rea back today and CC ade in it.
This is what I have sent to Rea "Can I please ask Swift/ Bankside to re considers this rejection.
Looking into this case the van is a 2011 model which was delivered 25.03.11 by November 2011 they had reported that the chassis was already going rusty.
Bankside then attend to the issue in Dec 2011/ Jan 2012 so we feel that this should cover as this was an issue from the start.
Please can you escalate this issue higher to see if Bankside will go out to this van.
| Attachment | 29.09.014 email to Rea.jpg [ 73825 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
Swift have email me back today to say that they have asked Bankside to re consider this rejection and they have now come back to say "
With reference to the above mentioned warranty claim, I have identified within our system that this chassis was manufactured in January 2011 and the date of purchase was March '11.
The warranty period for a Fusion painted chassis is 3 years the from date of sale therefore this chassis is now out of warranty. On that basis I am rejecting this referral and will close it in our system.
I will speak to ade to see how she wants me to move forward with this claim
With reference to the above mentioned warranty claim, I have identified within our system that this chassis was manufactured in January 2011 and the date of purchase was March '11.
The warranty period for a Fusion painted chassis is 3 years the from date of sale therefore this chassis is now out of warranty. On that basis I am rejecting this referral and will close it in our system.
I will speak to ade to see how she wants me to move forward with this claim
Show
Lorraine Pryor (Inactive)
added a comment - Swift have email me back today to say that they have asked Bankside to re consider this rejection and they have now come back to say "
With reference to the above mentioned warranty claim, I have identified within our system that this chassis was manufactured in January 2011 and the date of purchase was March '11.
The warranty period for a Fusion painted chassis is 3 years the from date of sale therefore this chassis is now out of warranty. On that basis I am rejecting this referral and will close it in our system.
I will speak to ade to see how she wants me to move forward with this claim
I have forwarded the email to ade today, she will speak to Darren about this.
Show
Lorraine Pryor (Inactive)
added a comment - I have forwarded the email to ade today, she will speak to Darren about this.
| Park_Company | Gorselands Caravan Park (212) |
| Park_Key_Account | false | |
| Park_Postcode | DT2 9DJ | |
| Park_Phone | 1308897232 | |
| Park_Code | GORS01 | |
| Park_Address2 | West Bexingham on Sea | |
| Park_City | Near Dorchester |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.0 [ 110591 ] | Pre-Owned Ver 2.5 [ 115849 ] |
| Category | Undecided [ 10040 ] | |
| Customer Code | gors01 | |
| Times Scheduled | 0 |
Not heard back from Ade so I will speak to her today. ade is still dealing with this for me.
Show
Lorraine Pryor (Inactive)
added a comment - - edited Not heard back from Ade so I will speak to her today. ade is still dealing with this for me.
I have spoken to Ade and she has this on her emails to deal with.
Show
Lorraine Pryor (Inactive)
added a comment - I have spoken to Ade and she has this on her emails to deal with.
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(GW-504) Severe rust forming on the chassis of the van * \\
\\
and content:\\
----
Ade,
any new on this one as its on my dash board.
thanks
Rain
with subject: *(
\\
and content:\\
----
Ade,
any new on this one as its on my dash board.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( GW-504 ) Severe rust forming on the chassis of the van * \\
\\
and content:\\
----
Ade,
any new on this one as its on my dash board.
thanks
Rain
I have spoken to Lorraine and asked her to send the rejection to the site along with the fact sheet about fusion painted chassis, which does advise that maintenance is required on the chassis especially in coastal areas
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Lorraine and asked her to send the rejection to the site along with the fact sheet about fusion painted chassis, which does advise that maintenance is required on the chassis especially in coastal areas
I have emailed the fact/ information sheet to the park today along with advising them that this has been rejected by swift.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed the fact/ information sheet to the park today along with advising them that this has been rejected by swift.
| Attachment | 19.11.14 email to park rejection and info sheet bankside.jpg [ 78047 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Attachment | 7.1.15.jpg [ 80952 ] |
Received an email asking for an update on this, I have sent Sarah the email which Lorraine sent to Brenda @ Gorselands to update her
Show
Ellie W (Inactive)
added a comment - Received an email asking for an update on this, I have sent Sarah the email which Lorraine sent to Brenda @ Gorselands to update her
| Attachment | 7.1.15.jpg [ 80954 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 39s | 1 | temp | 04/Aug/14 12:25 PM | |||||
|
42d 4h 43m | 1 | Lorraine Pryor (Inactive) | 15/Sep/14 5:09 PM | |||||
|
5s | 1 | Lorraine Pryor (Inactive) | 15/Sep/14 5:09 PM | |||||
|
64d 22h 33m | 1 | Lorraine Pryor (Inactive) | 19/Nov/14 2:42 PM | |||||
|
11s | 1 | Lorraine Pryor (Inactive) | 19/Nov/14 2:43 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 19/Nov/14 2:43 PM |
