Details
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Type:
Dining Furniture (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Park_Company:South Somerset Holiday Park Ltd
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Park_Code:SOUT01
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Park_Postcode:TA20 3EA
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Park_Email:info@southsomersetholidaypark.co.uk
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Park_Phone:01460 66036
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Plot:..
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ID Number:as9135/5035
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Order No:as9076/5035
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Model:Lilac Lodge
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Stock_Number:30116
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Serial:AT011059/05
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Size:40x20
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Status Colour:
Complete
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Additional Contact Details:Gwyn 07971 531963
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Park:South Somerset Holiday Park Ltd
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Postcode:EX19 8DW
Issue Links
- Same Van
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ATL-1858
One of the dinning chairs had a crack and has now broke
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- Complete
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Activity
| Attachment | 10.12.14 email to gwyn.jpg [ 79734 ] |
| Attachment | screenshot-1.jpg [ 79737 ] |
| Order No | as458932/5035 |
I have emailed Katrinas today asking her to place an urgent order for this for me.
Waiting for the cost of the chair an pp to site.
Waiting for the cost of the chair an pp to site.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed Katrinas today asking her to place an urgent order for this for me.
Waiting for the cost of the chair an pp to site.
| Attachment | 10.12.14 email to katrina.jpg [ 79741 ] |
Atls have now come back to say "Unfortunately, the chairs used in the Lilac 4 are no longer available and there isn't an alternative for them as we don’t use the same supplier.
The ones in the new lilac 4 are from a different suppliers, so will be slightly different.
I will see if I can get the name of the supplier to see if I can order them directly from them.
We do have two swift chairs out the back so we would need to change all of them so i will also email Global to see how much they would charge us for an extra two.
The ones in the new lilac 4 are from a different suppliers, so will be slightly different.
I will see if I can get the name of the supplier to see if I can order them directly from them.
We do have two swift chairs out the back so we would need to change all of them so i will also email Global to see how much they would charge us for an extra two.
Show
Lorraine Pryor (Inactive)
added a comment - Atls have now come back to say "Unfortunately, the chairs used in the Lilac 4 are no longer available and there isn't an alternative for them as we don’t use the same supplier.
The ones in the new lilac 4 are from a different suppliers, so will be slightly different.
I will see if I can get the name of the supplier to see if I can order them directly from them.
We do have two swift chairs out the back so we would need to change all of them so i will also email Global to see how much they would charge us for an extra two.
| Attachment | 10.12.14 email to global asking for a cost.jpg [ 79832 ] |
| Attachment | 10.12.14 email to katrina asking for the suppliers name - details.jpg [ 79834 ] |
Atlas are unable to supply these chairs are they no longer deal with the supplier.
I will check with ade to see if She is happy for me to find a set of four chair that will hopefully match the table, or if we have any in store that we can use?
I will check with ade to see if She is happy for me to find a set of four chair that will hopefully match the table, or if we have any in store that we can use?
Show
Lorraine Pryor (Inactive)
added a comment - Atlas are unable to supply these chairs are they no longer deal with the supplier.
I will check with ade to see if She is happy for me to find a set of four chair that will hopefully match the table, or if we have any in store that we can use?
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(GW-659) One of the dinning chairs had a crack and has now broke * \\
\\
and content:\\
----
Ade,
Re this Lilac lodge, this is the one where they never report the issue to us re the broken chair.
I not sure if we have a complete set of four that we could use for the site in store/ stock the only thing is that Atlas dont use this supplier. I have emailed Global to see if they can help but they still haven't got back to me.
Rain
with subject: *(
\\
and content:\\
----
Ade,
Re this Lilac lodge, this is the one where they never report the issue to us re the broken chair.
I not sure if we have a complete set of four that we could use for the site in store/ stock the only thing is that Atlas dont use this supplier. I have emailed Global to see if they can help but they still haven't got back to me.
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( GW-659 ) One of the dinning chairs had a crack and has now broke * \\
\\
and content:\\
----
Ade,
Re this Lilac lodge, this is the one where they never report the issue to us re the broken chair.
I not sure if we have a complete set of four that we could use for the site in store/ stock the only thing is that Atlas dont use this supplier. I have emailed Global to see if they can help but they still haven't got back to me.
Rain
Order no 1000001505 place with www.oakfurnitureking.co.uk
on line today
on line today
Show
Lorraine Pryor (Inactive)
added a comment - - edited Order no 1000001505 place with www.oakfurnitureking.co.uk
on line today
| Attachment | screenshot-2.jpg [ 80770 ] |
| Attachment | sage no.jpg [ 80778 ] |
| Order No | as458932/5035 | as9076/5035 |
Sage order no as9076/5035
Show
Lorraine Pryor (Inactive)
added a comment - Sage order no as9076/5035
Gwyn has called to advise the Atlas engineer has just arrived, he would like to be told when engineers are attending, advised we did not know, the atlas engineer has a chair with him, i told Gwyn Lorraine has been chasing this and Atlas has told us the chair has been discontinued, they did not have another one, have asked if he could check the chair as Lorraine has ordered some from another supplier
Gwyn called back to advise the engineer has the wrong chair with him, told Gwyn Lorraine has 4 on order, as soon as they arrive we will schedule an engineer to swap them over
Gwyn called back to advise the engineer has the wrong chair with him, told Gwyn Lorraine has 4 on order, as soon as they arrive we will schedule an engineer to swap them over
Show
Claire Folland
added a comment - Gwyn has called to advise the Atlas engineer has just arrived, he would like to be told when engineers are attending, advised we did not know, the atlas engineer has a chair with him, i told Gwyn Lorraine has been chasing this and Atlas has told us the chair has been discontinued, they did not have another one, have asked if he could check the chair as Lorraine has ordered some from another supplier
Gwyn called back to advise the engineer has the wrong chair with him, told Gwyn Lorraine has 4 on order, as soon as they arrive we will schedule an engineer to swap them over
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Oak furniture King |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-1.jpg [ 79737 ] |
| Attachment | sage no.jpg [ 80778 ] |
| Attachment | 07.01.15.jpg [ 80871 ] |
| Attachment | 07.01.15 vat invoice GW-659 & GW379.pdf [ 80872 ] |
I have today been emailed the VAT invoice from Oak furniture, I have put a copy on jira.
I'll also attached a copy to claire oneGW-379 and pass to John in accounts
I'll also attached a copy to claire one
Show
Lorraine Pryor (Inactive)
added a comment - I have today been emailed the VAT invoice from Oak furniture, I have put a copy on jira.
I'll also attached a copy to claire one GW-379 and pass to John in accounts
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 12/Jan/15 4:47 PM |
Part have come in and are out in the store rooms.
I will label mine up and issue a worksheet for them to be delivered to the park and other chairs collected to bring back as spares for us.
I will label mine up and issue a worksheet for them to be delivered to the park and other chairs collected to bring back as spares for us.
Show
Lorraine Pryor (Inactive)
added a comment - Part have come in and are out in the store rooms.
I will label mine up and issue a worksheet for them to be delivered to the park and other chairs collected to bring back as spares for us.
| Attachment | 12.01.15 worksheet.jpg [ 81318 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
I have ask ade to put the labels on the each box for me.
Show
Lorraine Pryor (Inactive)
added a comment - I have ask ade to put the labels on the each box for me.
waiting for our engineer to delivery these and collect other chairs
Show
Lorraine Pryor (Inactive)
added a comment - waiting for our engineer to delivery these and collect other chairs
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 19/Jan/15 |
Chairs delivered to site, paperwork passed to Lorraine
Show
Adrienne Barwell (Inactive)
added a comment - Chairs delivered to site, paperwork passed to Lorraine
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(GW-659) One of the dinning chairs had a crack and has now broke * \\
\\
and content:\\
----
Ade,
Gwyn has called to say that these chair's are not off the same quality/ standard as the Atlas chairs. He said that they are very light/ not strong. when you sit on them you can feel the wood underneath etc.
Do you want me to order another set of chairs from Atlas I know they won't match and will be expensive but I don't think he wont to keep these?
thanks
Lorraine
with subject: *(
\\
and content:\\
----
Ade,
Gwyn has called to say that these chair's are not off the same quality/ standard as the Atlas chairs. He said that they are very light/ not strong. when you sit on them you can feel the wood underneath etc.
Do you want me to order another set of chairs from Atlas I know they won't match and will be expensive but I don't think he wont to keep these?
thanks
Lorraine
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( GW-659 ) One of the dinning chairs had a crack and has now broke * \\
\\
and content:\\
----
Ade,
Gwyn has called to say that these chair's are not off the same quality/ standard as the Atlas chairs. He said that they are very light/ not strong. when you sit on them you can feel the wood underneath etc.
Do you want me to order another set of chairs from Atlas I know they won't match and will be expensive but I don't think he wont to keep these?
thanks
Lorraine
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
I have now emailed Katrina at Atlas to ask her if they can order 4 dining room chairs simlar to the original ones / cost etc.
Show
Lorraine Pryor (Inactive)
added a comment - I have now emailed Katrina at Atlas to ask her if they can order 4 dining room chairs simlar to the original ones / cost etc.
| Attachment | screenshot-3.jpg [ 82207 ] |
| Attachment | 21.01.15 gw-659 delivery of new chair-.pdf [ 82208 ] |
waiting for Katrina to email me back
Show
Lorraine Pryor (Inactive)
added a comment - waiting for Katrina to email me back
I have again emailed Katrina at Atlas asking if she has looked into the cost of new chairs from current vans and light shades?
Show
Lorraine Pryor (Inactive)
added a comment - I have again emailed Katrina at Atlas asking if she has looked into the cost of new chairs from current vans and light shades?
| Attachment | 28.01.15 email chasing katrina for a cost.jpg [ 82687 ] |
| Attachment | 02.02.15 sage no.jpg [ 82919 ] |
made changes -
| Park_Email |
made changes -
| Park_Contact |
| Attachment | 02.02.15 email .jpg [ 82921 ] |
I have now emailed Katrina at Atlas to order these parts for me
Show
Lorraine Pryor (Inactive)
added a comment - I have now emailed Katrina at Atlas to order these parts for me
| ID Number | as9135/5035 |
Katrina at Atlas has now come back to me to say:
The cost of the chairs and shade will be £440.40
Chairs – 228.00
Shade – 9.00
Deli - £70.00
VAT - £73.40
Please confirm by return e-mail that they are happy to continue with the order.
I have now emailed her back to say please go ahead an place the order for me and if she can get it delivered to us at winkleigh.
The cost of the chairs and shade will be £440.40
Chairs – 228.00
Shade – 9.00
Deli - £70.00
VAT - £73.40
Please confirm by return e-mail that they are happy to continue with the order.
I have now emailed her back to say please go ahead an place the order for me and if she can get it delivered to us at winkleigh.
Show
Lorraine Pryor (Inactive)
added a comment - Katrina at Atlas has now come back to me to say:
The cost of the chairs and shade will be £440.40
Chairs – 228.00
Shade – 9.00
Deli - £70.00
VAT - £73.40
Please confirm by return e-mail that they are happy to continue with the order.
I have now emailed her back to say please go ahead an place the order for me and if she can get it delivered to us at winkleigh.
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Oak furniture King | Atlas |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Waiting for a ETA from Katrina.
When we get the new chairs in we will need to issue a work sheet to deliver new chairs and then collected the old ones.
When we get the new chairs in we will need to issue a work sheet to deliver new chairs and then collected the old ones.
Show
Lorraine Pryor (Inactive)
added a comment - Waiting for a ETA from Katrina.
When we get the new chairs in we will need to issue a work sheet to deliver new chairs and then collected the old ones.
| Attachment | 04.02.15 email from to katrina.jpg [ 83121 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
I have emailed Katrina to ask when these chairs will be dispatched to the park, waiting for a reply.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed Katrina to ask when these chairs will be dispatched to the park, waiting for a reply.
Katrina has come back to say -The chairs where dropped off by Phil earlier this week.
They were put in your aftersales storage area & I spoke to Adrienne to advise where they were
I will issue a work sheet now and label the parts up.
They were put in your aftersales storage area & I spoke to Adrienne to advise where they were
I will issue a work sheet now and label the parts up.
Show
Lorraine Pryor (Inactive)
added a comment - Katrina has come back to say -The chairs where dropped off by Phil earlier this week.
They were put in your aftersales storage area & I spoke to Adrienne to advise where they were
I will issue a work sheet now and label the parts up.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 12/Jan/15 4:47 PM | 05/Mar/15 4:47 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Attachment | 05.03.15 worksheet.jpg [ 84631 ] |
| Attachment | screenshot-4.jpg [ 84632 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 19/Jan/15 | 20/Mar/15 |
made changes -
| Park_Contact |
made changes -
| Park_Email |
paperwork passed to Ellie
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Ellie
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Work completed by Keith 20.3.15
Show
Ellie W (Inactive)
added a comment - Work completed by Keith 20.3.15
| Attachment | GW-659.pdf [ 86892 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Email |
Invoice received from Atlas - completed order and adjusted stock on sage
Show
Ellie W (Inactive)
added a comment - Invoice received from Atlas - completed order and adjusted stock on sage
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11m 36s | 1 | Lorraine Pryor (Inactive) | 10/Dec/14 11:46 AM | |||||
|
1d 1h 53m | 1 | Lorraine Pryor (Inactive) | 21/Jan/15 1:13 PM | |||||
|
13d 22h 31m | 1 | Lorraine Pryor (Inactive) | 04/Feb/15 11:44 AM | |||||
|
27d 21h 25m | 2 | Lorraine Pryor (Inactive) | 04/Feb/15 11:45 AM | |||||
|
4s | 2 | Lorraine Pryor (Inactive) | 04/Feb/15 11:45 AM | |||||
|
7s | 2 | Lorraine Pryor (Inactive) | 04/Feb/15 11:45 AM | |||||
|
34d 9h 18m | 2 | Lorraine Pryor (Inactive) | 05/Mar/15 1:27 PM | |||||
|
13m 53s | 2 | Lorraine Pryor (Inactive) | 05/Mar/15 1:28 PM | |||||
|
12d 3h | 2 | Adrienne Barwell (Inactive) | 13/Mar/15 4:51 PM | |||||
|
11d 17h 18m | 2 | Adrienne Barwell (Inactive) | 21/Mar/15 3:27 PM | |||||
|
10d 16h 53m | 1 | temp | 01/Apr/15 9:20 AM |
I will drop Gwyn an email to update him