Details
-
Type:
Chassis (8 Weeks)
-
Status: Awaiting Quote
-
Priority:
Over 8 Weeks
-
Resolution: Unresolved
-
Labels:None
-
Park_Company:Maribou Caravan Park
-
Park_Code:MARI01
-
Park_Postcode:PL28 8QA
-
Park_Email:daniel@mariboucaravanpark.co.uk
-
Park_Phone:01841 520520
-
Plot:49
-
Model:Champagne Lodge
-
Stock_Number:29410
-
Serial:013772h
-
Size:41x13
-
Status Colour:
Awaiting Quote
-
PER:SBH001287
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Electrical Faults (2 Weeks) [ 8 ] | Chassis (8 Weeks) [ 38 ] |
| Due Date | 30/Oct/14 | 19/Mar/15 |
made changes -
| Park_Email | daniel@mariboucaravanpark.co.uk |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
| Plot | None given |
| PER | SBH001287 |
| Attachment | 22.01.15 PER submitted into Swift.jpg [ 82231 ] |
swift have replied to say "Do you require the part number for the front leg of the chassis of the van? If possible please can you provide a picture of the part required. Thanks.
I have emailed dan at the park asking if he can provide a photo so swift can let me have the correct part no.
I have also advise swift that Im waiting for this.
I have emailed dan at the park asking if he can provide a photo so swift can let me have the correct part no.
I have also advise swift that Im waiting for this.
Show
Lorraine Pryor (Inactive)
added a comment - swift have replied to say "Do you require the part number for the front leg of the chassis of the van? If possible please can you provide a picture of the part required. Thanks.
I have emailed dan at the park asking if he can provide a photo so swift can let me have the correct part no.
I have also advise swift that Im waiting for this.
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
I've not received the photo from Dan yet, so I will drop him an email to chase this up.
Show
Lorraine Pryor (Inactive)
added a comment - I've not received the photo from Dan yet, so I will drop him an email to chase this up.
| Attachment | 28.01.15 email to dan asking for the photo.jpg [ 82604 ] |
| Summary | Front leg as you look at the van is bent arrived on site like this. | Front leg as you look at the van is bent arrived on site like this. (far side leg I.e front opposite side to the door) |
Dan has emailed me to say "far side leg I.e front opposite side to the door" But I still need a photo for swift, so Im still waiting for this from him so swift can then get the correct part no for me.
Show
Lorraine Pryor (Inactive)
added a comment - Dan has emailed me to say "far side leg I.e front opposite side to the door" But I still need a photo for swift, so Im still waiting for this from him so swift can then get the correct part no for me.
| Priority | Manager escalations [ 10000 ] | Normal [ 21 ] |
Daniel has emailed me today to re the leg, he is going to try and get a photo if not then he will just buy a leg?
I did explain that the legs can be different due to the chassis type.
I did explain that the legs can be different due to the chassis type.
Show
Lorraine Pryor (Inactive)
added a comment - - edited Daniel has emailed me today to re the leg, he is going to try and get a photo if not then he will just buy a leg?
I did explain that the legs can be different due to the chassis type.
| Attachment | 29.01.15 email to dan re various issue -parts.jpg [ 82727 ] |
Still not heard back from Dan re this email I will chase him up
Show
Lorraine Pryor (Inactive)
added a comment - Still not heard back from Dan re this email I will chase him up
| Attachment | screenshot-1.jpg [ 84095 ] |
Sent Daniel at the park another email to chase for the photo as I cant do anything until I get this as Swift have request this.
Show
Lorraine Pryor (Inactive)
added a comment - Sent Daniel at the park another email to chase for the photo as I cant do anything until I get this as Swift have request this.
I have again sent dan at the park an email as he has still not been in touch to say he has sorted this out, or with a photo so we can get the correct leg.
Show
Lorraine Pryor (Inactive)
added a comment - I have again sent dan at the park an email as he has still not been in touch to say he has sorted this out, or with a photo so we can get the correct leg.
| Comment | [ Getting a photograph of leg will not show what size leg is required! ] |
I have read the notes for this issue and I am unsure what is taking so long with this, I have phoned Maribu and left a message for Dan to give me a call so that I can get to the bottom of this
Show
Adrienne Barwell (Inactive)
added a comment - I have read the notes for this issue and I am unsure what is taking so long with this, I have phoned Maribu and left a message for Dan to give me a call so that I can get to the bottom of this
Still waiting for the site to come back to us as the site haven't paid for this van
Show
Lorraine Pryor (Inactive)
added a comment - Still waiting for the site to come back to us as the site haven't paid for this van
I have yet again send another email to dan at the park .
Good Afternoon Dan,
Can you please confirm if this Front leg for this van has been sorted out, If not can you please let us have a photo of it for swift
As we would like to resolve this issue as soon as possible.
Can you let me know either way please.
Still waiting for an answer from him on this issue.
Good Afternoon Dan,
Can you please confirm if this Front leg for this van has been sorted out, If not can you please let us have a photo of it for swift
As we would like to resolve this issue as soon as possible.
Can you let me know either way please.
Still waiting for an answer from him on this issue.
Show
Lorraine Pryor (Inactive)
added a comment - I have yet again send another email to dan at the park .
Good Afternoon Dan,
Can you please confirm if this Front leg for this van has been sorted out, If not can you please let us have a photo of it for swift
As we would like to resolve this issue as soon as possible.
Can you let me know either way please.
Still waiting for an answer from him on this issue.
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Dan has spoken to Lorraine and advised that this is okay
Show
Adrienne Barwell (Inactive)
added a comment - Dan has spoken to Lorraine and advised that this is okay
| Serial | 13772h | 013772h |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Plot | None given | 49 |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
96d 17m | 1 | Adrienne Barwell (Inactive) | 28/Apr/15 10:38 AM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 28/Apr/15 10:38 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 28/Apr/15 10:38 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 28/Apr/15 10:38 AM | |||||
|
3888d 21h 25m | 1 | 20/Dec/25 7:04 AM | ||||||
|
43s | 1 | 20/Dec/25 7:05 AM |
I have submitted a PER into Swift to ask for the left and right part no , once I know I can then order the correct one and send it out to him.