Details
-
Type:
Wallboards/Ceiling Boards (8 Weeks)
-
Status: Complete
-
Priority:
Over 8 Weeks
-
Resolution: Completed
-
Labels:None
-
Park_Company:Surf Bay Leisure (Winkleigh)
-
Park_Code:SURF99
-
Park_Postcode:EX19 8DW
-
Park_Email:warranty@surfbay.co.uk
-
Park_Phone:01837 680100
-
ID Number:SBH003136 SBH004143
-
Order No:AS9063/5035
-
Model:Moselle
-
Stock_Number:30328
-
Serial:16751h
-
Size:40x12
-
Status Colour:
Complete
-
Part Number:1711572 x 2 order 05.02.15
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Keith 2.12.14 012.JPG [ 79077 ] |
| Issue Type | Small Fittings (8 Weeks) [ 1 ] | Wallboards/Ceiling Boards (8 Weeks) [ 6 ] |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Submitted into Swift
Show
Ellie W (Inactive)
added a comment - Submitted into Swift
| Attachment | 3.12.14.jpg [ 79096 ] |
| ID Number | SBH004143 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Assignee | Ellie W [ temp ] | Maureen Hooper [ maureenh ] |
made changes -
| Park_Address2 |
made changes -
| Park_Postcode |
made changes -
| Park_Address |
made changes -
| Park_City |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Key_Account | false |
This has been rejected because the van is out of warranty
Show
Ellie W (Inactive)
added a comment - This has been rejected because the van is out of warranty
| Attachment | 15.12.14.jpg [ 80182 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
I have issued a parts enquiry for the bi-fold strip - couldn't find this on swift
Show
Ellie W (Inactive)
added a comment - I have issued a parts enquiry for the bi-fold strip - couldn't find this on swift
| Attachment | 15.12.14.jpg [ 80187 ] |
Ordered parts with swift
Show
Ellie W (Inactive)
added a comment - Ordered parts with swift
| Attachment | 15.12.14.jpg [ 80190 ] |
| Order No | AS9063/5035 |
Charged to stock number
Show
Ellie W (Inactive)
added a comment - Charged to stock number
| Attachment | 15.12.14.jpg [ 80191 ] |
Email to Rea asking for confirmation that this part has been despatched
Show
Maureen Hooper (Inactive)
added a comment - Email to Rea asking for confirmation that this part has been despatched
| Attachment | 13.1.15.jpg [ 81407 ] |
Email sent to Rea along with the confirmation of Ellies order attached
Show
Maureen Hooper (Inactive)
added a comment - Email sent to Rea along with the confirmation of Ellies order attached
| Attachment | 15.1.15.jpg [ 81656 ] |
Reply from Rea about the order Ellie put in. Parts on order and were despatched this week
Show
Maureen Hooper (Inactive)
added a comment - - edited Reply from Rea about the order Ellie put in. Parts on order and were despatched this week
| Attachment | 15.1.15.jpg [ 81674 ] |
Parts delivered - issued worksheet for work to be carried out
Show
Ellie W (Inactive)
added a comment - Parts delivered - issued worksheet for work to be carried out
| Attachment | Swift Delivery Note.pdf [ 81869 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 02/Feb/15 | |
| Plot |
This issue was scheduled for an engineer to attend 2.5.15, worksheets are not back in yet
Show
Maureen Hooper (Inactive)
added a comment - This issue was scheduled for an engineer to attend 2.5.15, worksheets are not back in yet
Keith says that this needs two strips, same part number as the one on Ellies desk. (the one on her desk was for this job but was broken on the shelf)
Show
Adrienne Barwell (Inactive)
added a comment - Keith says that this needs two strips, same part number as the one on Ellies desk. (the one on her desk was for this job but was broken on the shelf)
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.2 [ 152741 ] | Pre-Owned Ver 2.5 [ 157704 ] |
| Status | Parts on reorder [ 10009 ] | Quotation accepted [ 10008 ] |
| Category | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 1 | |
| Hire_or_Retail | Retail [ 10251 ] |
Confirmation of order
Show
Maureen Hooper (Inactive)
added a comment - Confirmation of order
| Attachment | 5.2.15.jpg [ 83335 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
| Attachment | 11.02.15 swift parts.jpg [ 83621 ] |
Check on the parts that have been ordered and the parts are due in next week.
I have added on part no etc as not on jira
I have added on part no etc as not on jira
Show
Lorraine Pryor (Inactive)
added a comment - - edited Check on the parts that have been ordered and the parts are due in next week.
I have added on part no etc as not on jira
| Parts ordered | 05/Feb/15 1:48 PM | |
| Parts Expected | 19/Feb/15 |
| Part Number | 1711572 x 2 order 05.02.15 |
| ID Number | SBH004143 | SBH003136 SBH004143 |
2x corner cappings have been delivered
Show
Adrienne Barwell (Inactive)
added a comment - 2x corner cappings have been delivered
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - worksheet issued
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 02/Feb/15 | 23/Feb/15 |
made changes -
| Park_City |
made changes -
| Park_Address |
made changes -
| Park_Contact |
made changes -
| Park_Postcode |
made changes -
| Park_Address2 |
Ade has worksheet back but our engineer haven't put anything on it to say if they have done it.
Show
Lorraine Pryor (Inactive)
added a comment - Ade has worksheet back but our engineer haven't put anything on it to say if they have done it.
| Attachment | SKM_C224e15032711071.pdf [ 86554 ] |
made changes -
| Park_Postcode |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_City |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Postcode |
made changes -
| Park_City |
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(GW-731) PDI reports corner wall bifold strip is damaged * \\
\\
and content:\\
----
Ade,
the last notes say that you had the worksheet back but it didn't say if the work had been done ?
Did you find out, or shall I close this off now as the park haven't been in touch since march ?
if you can let me know.
thanks
Rain
with subject: *(
\\
and content:\\
----
Ade,
the last notes say that you had the worksheet back but it didn't say if the work had been done ?
Did you find out, or shall I close this off now as the park haven't been in touch since march ?
if you can let me know.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( GW-731 ) PDI reports corner wall bifold strip is damaged * \\
\\
and content:\\
----
Ade,
the last notes say that you had the worksheet back but it didn't say if the work had been done ?
Did you find out, or shall I close this off now as the park haven't been in touch since march ?
if you can let me know.
thanks
Rain
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Moved to resolved pending a reply from ade
Show
Lorraine Pryor (Inactive)
added a comment - Moved to resolved pending a reply from ade
| Attachment | screenshot-1.jpg [ 93054 ] |
I have responded to Lorraine that I did not establish whether this had been completed and we will have to assume that it hasn't - probably best if someone goes out to the unit and checks it.
Show
Adrienne Barwell (Inactive)
added a comment - I have responded to Lorraine that I did not establish whether this had been completed and we will have to assume that it hasn't - probably best if someone goes out to the unit and checks it.
| Attachment | 04.06.15 email from swift.jpg [ 93069 ] |
Ade has replied to say Hi Rain,
I wasn’t able to find out whether this has been completed, we will have to assume that it hasn’t.
Regards
Adrienne
I will close this off now, screen shot on jira
I wasn’t able to find out whether this has been completed, we will have to assume that it hasn’t.
Regards
Adrienne
I will close this off now, screen shot on jira
Show
Lorraine Pryor (Inactive)
added a comment - Ade has replied to say Hi Rain,
I wasn’t able to find out whether this has been completed, we will have to assume that it hasn’t.
Regards
Adrienne
I will close this off now, screen shot on jira
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Park_Postcode |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_City |
made changes -
| Park_Key_Account | NoYes | No |
made changes -
| Park_Key_Account | NoYes | No |
Received invoice from swift
Completed order and adjusted stock on sage
Charged to stock number
Completed order and adjusted stock on sage
Charged to stock number
Show
Ellie W (Inactive)
added a comment - Received invoice from swift
Completed order and adjusted stock on sage
Charged to stock number
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
17m 33s | 1 | temp | 03/Dec/14 11:28 AM | |||||
|
2s | 1 | temp | 15/Dec/14 2:04 PM | |||||
|
41d 21h 49m | 1 | Adrienne Barwell (Inactive) | 26/Jan/15 11:54 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 26/Jan/15 11:54 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 26/Jan/15 11:54 AM | |||||
|
12d 2h 36m | 2 | Adrienne Barwell (Inactive) | 26/Jan/15 11:54 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 26/Jan/15 11:54 AM | |||||
|
5d 19h 56m | 1 | Adrienne Barwell (Inactive) | 05/Feb/15 11:47 AM | |||||
|
45s | 1 | Adrienne Barwell (Inactive) | 05/Feb/15 11:48 AM | |||||
|
3h 54m | 1 | Maureen Hooper (Inactive) | 05/Feb/15 3:43 PM | |||||
|
13d 23h 12m | 2 | Adrienne Barwell (Inactive) | 19/Feb/15 2:55 PM | |||||
|
6s | 2 | Adrienne Barwell (Inactive) | 19/Feb/15 2:55 PM | |||||
|
5d | 2 | Adrienne Barwell (Inactive) | 20/Feb/15 11:00 AM | |||||
|
96d 5h 33m | 1 | Lorraine Pryor (Inactive) | 27/May/15 5:33 PM | |||||
|
7d 22h 35m | 1 | Lorraine Pryor (Inactive) | 04/Jun/15 4:08 PM | |||||
|
4s | 2 | Lorraine Pryor (Inactive) | 04/Jun/15 4:08 PM |
