Details
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Type:
Gutters/Downpipes/Corner Cappings (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Treworgans Holiday Park
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Park_Code:TREW03
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Park_Postcode:TR8 5HH
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Park_Email:mike@treworgansholidaypark.co.uk
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Park_Phone:01637 830200
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Model:Ashcrofy
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Stock_Number:31068
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Serial:1770001
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Size:38x12
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Status Colour:
Awaiting Quote
Issue Links
- Same Van
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ABI-5440
PDI reports end roof corner fascia bent
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- Complete
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Activity
| Attachment | 02.03.15.jpg [ 84451 ] |
| Due Date | 09/Feb/15 | 27/Apr/15 |
| ID Number | w0001766 |
Mayflower has said "
I am really sorry but I can’t find any reference to this stock no. Are you sure we delivered it?
I have looked into this with Emma's help and we did arrange transport on the 28.09.14 from Beaulieu to park.
I have emailed Miranda back.
I am really sorry but I can’t find any reference to this stock no. Are you sure we delivered it?
I have looked into this with Emma's help and we did arrange transport on the 28.09.14 from Beaulieu to park.
I have emailed Miranda back.
Show
Lorraine Pryor (Inactive)
added a comment - Mayflower has said "
I am really sorry but I can’t find any reference to this stock no. Are you sure we delivered it?
I have looked into this with Emma's help and we did arrange transport on the 28.09.14 from Beaulieu to park.
I have emailed Miranda back.
| Attachment | 04.03.15 .jpg [ 84526 ] |
Mayflower has emailed me the transport doc and the damage wasn't report on it, I have spoken to ade an we will have to just repair this.
Once we get the photo from the park we can them email ECS to get a price for this.
Once we get the photo from the park we can them email ECS to get a price for this.
Show
Lorraine Pryor (Inactive)
added a comment - Mayflower has emailed me the transport doc and the damage wasn't report on it, I have spoken to ade an we will have to just repair this.
Once we get the photo from the park we can them email ECS to get a price for this.
I am afraid no-one has contacted us from Surf Bay or Treworgans until I received your email on 2nd March 2015. The ticket which was signed as received in good condition states clearly that any damage should be notified within 24 hours. Even if they had raised it within a couple of days or so then we may have been prepared to accept it however at 5 months after the event we are not prepared to now be held responsible for damage which may well not have anything to do with us. I don’t think that is unreasonable by any measure. I am sure Surf Bay would not entertain such a claim 5 months after the event!! It is a pity Treworgans didn’t raise it at the time or at least within a few days when we could have dealt with it if we were in deed responsible.
Regards
Miranda
Regards
Miranda
Show
Lorraine Pryor (Inactive)
added a comment - I am afraid no-one has contacted us from Surf Bay or Treworgans until I received your email on 2nd March 2015. The ticket which was signed as received in good condition states clearly that any damage should be notified within 24 hours. Even if they had raised it within a couple of days or so then we may have been prepared to accept it however at 5 months after the event we are not prepared to now be held responsible for damage which may well not have anything to do with us. I don’t think that is unreasonable by any measure. I am sure Surf Bay would not entertain such a claim 5 months after the event!! It is a pity Treworgans didn’t raise it at the time or at least within a few days when we could have dealt with it if we were in deed responsible.
Regards
Miranda
| Attachment | 05.03.15 email from Mayflower.jpg [ 84627 ] |
Mike from Treworgans has emailed back to say that he could not see this damage when he went to the van and that one of our engineers went to the van the other day to replace the gutter bracket so he thinks it could be this.
I have opened a new claim as he says the screws holding up the front fascia have gone rusty and have put this through to ABI to send some replacement screws
I have opened a new claim as he says the screws holding up the front fascia have gone rusty and have put this through to ABI to send some replacement screws
Show
Ellie W (Inactive)
added a comment - Mike from Treworgans has emailed back to say that he could not see this damage when he went to the van and that one of our engineers went to the van the other day to replace the gutter bracket so he thinks it could be this.
I have opened a new claim as he says the screws holding up the front fascia have gone rusty and have put this through to ABI to send some replacement screws
| Attachment | 10.3.15.jpg [ 85052 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
50s | 1 | Lorraine Pryor (Inactive) | 02/Mar/15 4:34 PM | |||||
|
8d 23m | 1 | temp | 10/Mar/15 4:57 PM | |||||
|
1s | 1 | temp | 10/Mar/15 4:57 PM | |||||
|
3s | 1 | temp | 10/Mar/15 4:58 PM | |||||
|
1s | 1 | temp | 10/Mar/15 4:58 PM | |||||
|
3937d 14h 6m | 1 | 20/Dec/25 7:04 AM | ||||||
|
2h 58m | 1 | 20/Dec/25 10:03 AM | ||||||
|
6s | 1 | 20/Dec/25 10:03 AM |
I have now emailed Mayflower to get the transport doc.