Details
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Type:
Gutters/Downpipes/Corner Cappings (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Treworgans Holiday Park
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Park_Code:TREW03
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Park_Postcode:TR8 5HH
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Park_Email:mike@treworgansholidaypark.co.uk
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Park_Phone:01637 830200
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Model:Ashcrofy
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Stock_Number:31068
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Serial:1770001
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Size:38x12
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Status Colour:
Awaiting Quote
Issue Links
- Same Van
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ABI-5440
PDI reports end roof corner fascia bent
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- Complete
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Activity
I am afraid no-one has contacted us from Surf Bay or Treworgans until I received your email on 2nd March 2015. The ticket which was signed as received in good condition states clearly that any damage should be notified within 24 hours. Even if they had raised it within a couple of days or so then we may have been prepared to accept it however at 5 months after the event we are not prepared to now be held responsible for damage which may well not have anything to do with us. I don’t think that is unreasonable by any measure. I am sure Surf Bay would not entertain such a claim 5 months after the event!! It is a pity Treworgans didn’t raise it at the time or at least within a few days when we could have dealt with it if we were in deed responsible.
Regards
Miranda
Regards
Miranda
Show
Lorraine Pryor (Inactive)
added a comment - I am afraid no-one has contacted us from Surf Bay or Treworgans until I received your email on 2nd March 2015. The ticket which was signed as received in good condition states clearly that any damage should be notified within 24 hours. Even if they had raised it within a couple of days or so then we may have been prepared to accept it however at 5 months after the event we are not prepared to now be held responsible for damage which may well not have anything to do with us. I don’t think that is unreasonable by any measure. I am sure Surf Bay would not entertain such a claim 5 months after the event!! It is a pity Treworgans didn’t raise it at the time or at least within a few days when we could have dealt with it if we were in deed responsible.
Regards
Miranda
Mayflower has emailed me the transport doc and the damage wasn't report on it, I have spoken to ade an we will have to just repair this.
Once we get the photo from the park we can them email ECS to get a price for this.
Once we get the photo from the park we can them email ECS to get a price for this.
Show
Lorraine Pryor (Inactive)
added a comment - Mayflower has emailed me the transport doc and the damage wasn't report on it, I have spoken to ade an we will have to just repair this.
Once we get the photo from the park we can them email ECS to get a price for this.
Mayflower has said "
I am really sorry but I can’t find any reference to this stock no. Are you sure we delivered it?
I have looked into this with Emma's help and we did arrange transport on the 28.09.14 from Beaulieu to park.
I have emailed Miranda back.
I am really sorry but I can’t find any reference to this stock no. Are you sure we delivered it?
I have looked into this with Emma's help and we did arrange transport on the 28.09.14 from Beaulieu to park.
I have emailed Miranda back.
Show
Lorraine Pryor (Inactive)
added a comment - Mayflower has said "
I am really sorry but I can’t find any reference to this stock no. Are you sure we delivered it?
I have looked into this with Emma's help and we did arrange transport on the 28.09.14 from Beaulieu to park.
I have emailed Miranda back.
I have called the park as this was rejected on abi -5440, Mike said the surf bay arranged transport, on paradox it shows park ??
I have now emailed Mayflower to get the transport doc.
I have now emailed Mayflower to get the transport doc.
Show
Lorraine Pryor (Inactive)
added a comment - I have called the park as this was rejected on abi -5440, Mike said the surf bay arranged transport, on paradox it shows park ??
I have now emailed Mayflower to get the transport doc.
I have opened a new claim as he says the screws holding up the front fascia have gone rusty and have put this through to ABI to send some replacement screws