Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Wood Farm Caravan Park
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Park_Code:WOOD02
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Park_Postcode:DT6 6BT
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Park_Contact:Mr & Mrs Brown
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Park_Email:reception@woodfarm.co.uk
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Park_Phone:01297560431 // Reception: 01297 560697
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Plot:5
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Order No:AS9232/5035
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Model:Summer Breeze
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Stock_Number:30608
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Serial:1721009
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Size:28x10
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Status Colour:
Awaiting Quote
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Part Number:13CKR0011.4
Activity
Silver fridge door now located in Aftersales stores
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Karen Watson (Inactive)
added a comment - Silver fridge door now located in Aftersales stores
ABI declined to accept back or issue credit note.
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Karen Watson (Inactive)
added a comment - ABI declined to accept back or issue credit note.
As advised in previous comment, fridge was not supplied with van therefore no claim!!! ABI did not advise us of this so email sent to Daniel advising that as the fridge was not supplied by ABI, would they consider offering us a credit note if we return the fridge door to them.
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Karen Watson (Inactive)
added a comment - As advised in previous comment, fridge was not supplied with van therefore no claim!!! ABI did not advise us of this so email sent to Daniel advising that as the fridge was not supplied by ABI, would they consider offering us a credit note if we return the fridge door to them.
Email received from Daniel says he has double checked spec. for van (s/n. 1721009) and the fridge supplied was Silver, not white and asked us to double check the serial number of the van. Called park and left message on answermachine asking them to confirm the serial number of the van with the dented fridge door as ABI say fridge put into 1721009 was Silver (not white)
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Karen Watson (Inactive)
added a comment - - edited Email received from Daniel says he has double checked spec. for van (s/n. 1721009) and the fridge supplied was Silver, not white and asked us to double check the serial number of the van. Called park and left message on answermachine asking them to confirm the serial number of the van with the dented fridge door as ABI say fridge put into 1721009 was Silver (not white)
Further email sent to Daniel at ABI confirming the size required as well.
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Karen Watson (Inactive)
added a comment - Further email sent to Daniel at ABI confirming the size required as well.
Engineer attended but on unwrapping door sent to us we discovered ABI have sent us the wrong door as they have sent us a Silver door and it should be a white door. Email sent to Daniel asking if they could please send us a white door and collect the silver one.
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Karen Watson (Inactive)
added a comment - Engineer attended but on unwrapping door sent to us we discovered ABI have sent us the wrong door as they have sent us a Silver door and it should be a white door. Email sent to Daniel asking if they could please send us a white door and collect the silver one.
We will be attending on Wednesday 13th May
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Adrienne Barwell (Inactive)
added a comment - We will be attending on Wednesday 13th May
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
replacement fridge door in stock, issued worksheet
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Claire Folland
added a comment - replacement fridge door in stock, issued worksheet
ABI acknowledged order.
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Karen Watson (Inactive)
added a comment - ABI acknowledged order.
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Karen Watson (Inactive)
added a comment - As warranty claim was rejected changed issue from ABI-5741 to GW-808
Placed order for fridge door with ABI
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Karen Watson (Inactive)
added a comment - Placed order for fridge door with ABI
Daniel has quoted £93.00 for replacement fridge door. Fwdd to Ade for order number.
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Karen Watson (Inactive)
added a comment - - edited Daniel has quoted £93.00 for replacement fridge door. Fwdd to Ade for order number.
Email to Daniel at ABI for quote on replacement fridge door.
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Karen Watson (Inactive)
added a comment - Email to Daniel at ABI for quote on replacement fridge door.
Appeal rejected
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Karen Watson (Inactive)
added a comment - Appeal rejected
ABI rejected warranty claim because PDI done late. So email to Diane appealing the rejection
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Karen Watson (Inactive)
added a comment - ABI rejected warranty claim because PDI done late. So email to Diane appealing the rejection
Submitted to ABI
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Karen Watson (Inactive)
added a comment - Submitted to ABI
PDI identified fault
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Karen Watson (Inactive)
added a comment - PDI identified fault
Charged to stock number