Good Will
  1. Good Will
  2. GW-808

Fridge door is dented

        Details

        • Type: Fridges/Freezers (2 Weeks) Fridges/Freezers (2 Weeks)
        • Status: Awaiting Quote
        • Priority: Over 8 Weeks Over 8 Weeks
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Wood Farm Caravan Park
        • Park_Code:
          WOOD02
        • Park_Postcode:
          DT6 6BT
        • Park_Contact:
          Mr & Mrs Brown
        • Park_Email:
          reception@woodfarm.co.uk
        • Park_Phone:
          01297560431 // Reception: 01297 560697
        • Plot:
          5
        • Order No:
          AS9232/5035
        • Model:
          Summer Breeze
        • Stock_Number:
          30608
        • Serial:
          1721009
        • Size:
          28x10
        • Status Colour:
          Awaiting Quote Awaiting Quote
        • Part Number:
          13CKR0011.4
        1. ABI acknowledged order 14.04.15.jpg
          260 kB
        2. Appealed warranty claim rejection.jpg
          202 kB
        3. Appeal rejected.jpg
          235 kB
        4. Email from ABI.jpg
          219 kB
        5. Email to ABI.jpg
          218 kB
        6. Email to ABI.jpg
          186 kB
        7. Fridge.jpg
          13 kB
        8. Fridge 2.jpg
          19 kB
        9. Further email to ABI.jpg
          218 kB
        10. Order placed with ABI - 14.04.15.jpg
          175 kB
        11. Quote from ABI 11.04.15.jpg
          260 kB
        12. Quote request to ABI 02.04.15.jpg
          152 kB
        13. Submitted to ABI.jpg
          186 kB
        14. Warranty claim rejected.jpg
          242 kB
        15. Woksheet GW-808.jpg
          649 kB

          Activity

          Ascending order - Click to sort in descending order
          Karen Watson (Inactive) created issue -
          Karen Watson (Inactive) made changes -
          Field Original Value New Value
          Park_Key_Account false
          Park_Contact Mr & Mrs Brown
          Park_Postcode DT6 6BT
          Park_Phone 1297560431
          Park_Code WOOD02
          Park_City Charmouth
          Park_Address Axminster Road
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          PDI identified fault
          Show
          Karen Watson (Inactive) added a comment - PDI identified fault
          Karen Watson (Inactive) made changes -
          Attachment Fridge.jpg [ 86140 ]
          Attachment Fridge 2.jpg [ 86141 ]
          Karen Watson (Inactive) made changes -
          Attachment Submitted to ABI.jpg [ 86177 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Submitted to ABI
          Show
          Karen Watson (Inactive) added a comment - Submitted to ABI
          Karen Watson (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          ABI rejected warranty claim because PDI done late. So email to Diane appealing the rejection
          Show
          Karen Watson (Inactive) added a comment - ABI rejected warranty claim because PDI done late. So email to Diane appealing the rejection
          Karen Watson (Inactive) made changes -
          Attachment Warranty claim rejected.jpg [ 86330 ]
          Karen Watson (Inactive) made changes -
          Attachment Appealed warranty claim rejection.jpg [ 86331 ]
          Karen Watson (Inactive) made changes -
          Attachment Appeal rejected.jpg [ 86381 ]
          Karen Watson (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Appeal rejected
          Show
          Karen Watson (Inactive) added a comment - Appeal rejected
          Karen Watson (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Karen Watson (Inactive) made changes -
          Attachment Quote request to ABI 02.04.15.jpg [ 87212 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Email to Daniel at ABI for quote on replacement fridge door.
          Show
          Karen Watson (Inactive) added a comment - Email to Daniel at ABI for quote on replacement fridge door.
          Hide
          Permalink
          Karen Watson (Inactive) added a comment - - edited
          Daniel has quoted £93.00 for replacement fridge door. Fwdd to Ade for order number.
          Show
          Karen Watson (Inactive) added a comment - - edited Daniel has quoted £93.00 for replacement fridge door. Fwdd to Ade for order number.
          Karen Watson (Inactive) made changes -
          Attachment Quote from ABI 11.04.15.jpg [ 87677 ]
          Karen Watson (Inactive) made changes -
          Attachment Order placed with ABI - 14.04.15.jpg [ 87926 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Placed order for fridge door with ABI
          Show
          Karen Watson (Inactive) added a comment - Placed order for fridge door with ABI
          Karen Watson (Inactive) made changes -
          Parts ordered 14/Apr/15 11:30 AM
          Order No AS9232/5035
          Part Number 13CKR0011.4
          Karen Watson (Inactive) made changes -
          Project ABI [ 10014 ] Good Will [ 10454 ]
          Key ABI-5741 GW-808
          Workflow Manufacturers ver 2.2 [ 159826 ] Pre-Owned Ver 2.5 [ 161139 ]
          Category Manufacturer Attending [ 10045 ]
          Times Scheduled 0
          Hire_or_Retail Hire_fleet [ 10250 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          As warranty claim was rejected changed issue from ABI-5741 to GW-808
          Show
          Karen Watson (Inactive) added a comment - As warranty claim was rejected changed issue from ABI-5741 to GW-808
          Karen Watson (Inactive) made changes -
          Attachment ABI acknowledged order 14.04.15.jpg [ 87965 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          ABI acknowledged order.
          Show
          Karen Watson (Inactive) added a comment - ABI acknowledged order.
          made changes -
          Park_Key_Account false
          made changes -
          Park_Email
          made changes -
          Park_Address2
          made changes -
          Park_Key_Account No
          made changes -
          Park_Key_Account No
          Claire Folland made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment -
          replacement fridge door in stock, issued worksheet
          Show
          Claire Folland added a comment - replacement fridge door in stock, issued worksheet
          Claire Folland made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Claire Folland made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Claire Folland made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Claire Folland made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Parts in 07/May/15 11:18 AM
          Adrienne Barwell (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Work Scheduled 13/May/15
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          worksheet issued
          Show
          Adrienne Barwell (Inactive) added a comment - worksheet issued
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          We will be attending on Wednesday 13th May
          Show
          Adrienne Barwell (Inactive) added a comment - We will be attending on Wednesday 13th May
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Engineer attended but on unwrapping door sent to us we discovered ABI have sent us the wrong door as they have sent us a Silver door and it should be a white door. Email sent to Daniel asking if they could please send us a white door and collect the silver one.
          Show
          Karen Watson (Inactive) added a comment - Engineer attended but on unwrapping door sent to us we discovered ABI have sent us the wrong door as they have sent us a Silver door and it should be a white door. Email sent to Daniel asking if they could please send us a white door and collect the silver one.
          Karen Watson (Inactive) made changes -
          Attachment Woksheet GW-808.jpg [ 91930 ]
          Karen Watson (Inactive) made changes -
          Attachment Email to ABI.jpg [ 91931 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Further email sent to Daniel at ABI confirming the size required as well.
          Show
          Karen Watson (Inactive) added a comment - Further email sent to Daniel at ABI confirming the size required as well.
          Karen Watson (Inactive) made changes -
          Attachment Further email to ABI.jpg [ 91935 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment - - edited
          Email received from Daniel says he has double checked spec. for van (s/n. 1721009) and the fridge supplied was Silver, not white and asked us to double check the serial number of the van. Called park and left message on answermachine asking them to confirm the serial number of the van with the dented fridge door as ABI say fridge put into 1721009 was Silver (not white)
          Show
          Karen Watson (Inactive) added a comment - - edited Email received from Daniel says he has double checked spec. for van (s/n. 1721009) and the fridge supplied was Silver, not white and asked us to double check the serial number of the van. Called park and left message on answermachine asking them to confirm the serial number of the van with the dented fridge door as ABI say fridge put into 1721009 was Silver (not white)
          Karen Watson (Inactive) made changes -
          Attachment Email from ABI.jpg [ 93220 ]
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          Karen Watson (Inactive) made changes -
          Attachment Email to ABI.jpg [ 93878 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          As advised in previous comment, fridge was not supplied with van therefore no claim!!! ABI did not advise us of this so email sent to Daniel advising that as the fridge was not supplied by ABI, would they consider offering us a credit note if we return the fridge door to them.
          Show
          Karen Watson (Inactive) added a comment - As advised in previous comment, fridge was not supplied with van therefore no claim!!! ABI did not advise us of this so email sent to Daniel advising that as the fridge was not supplied by ABI, would they consider offering us a credit note if we return the fridge door to them.
          Karen Watson (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          ABI declined to accept back or issue credit note.
          Show
          Karen Watson (Inactive) added a comment - ABI declined to accept back or issue credit note.
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Silver fridge door now located in Aftersales stores
          Show
          Karen Watson (Inactive) added a comment - Silver fridge door now located in Aftersales stores
          Karen Watson (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Karen Watson (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Received invoice from ABI - adjusted stock and completed order on sage
          Charged to stock number
          Show
          Ellie W (Inactive) added a comment - Received invoice from ABI - adjusted stock and completed order on sage Charged to stock number
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		34m 52s 1 Karen Watson (Inactive) 24/Mar/15 3:21 PM
          Submitted Submitted Acknowledged Acknowledged
          		1d 19h 14m 1 Karen Watson (Inactive) 26/Mar/15 10:36 AM
          Acknowledged Acknowledged Rejected Rejected
          		7s 1 Karen Watson (Inactive) 26/Mar/15 10:36 AM
          Rejected Rejected Resolved Resolved
          		41d 23h 40m 1 Claire Folland 07/May/15 11:17 AM
          Resolved Resolved Reopened Reopened
          		1s 1 Claire Folland 07/May/15 11:17 AM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		2s 1 Claire Folland 07/May/15 11:18 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		1s 1 Claire Folland 07/May/15 11:18 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		2s 1 Claire Folland 07/May/15 11:18 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		4s 1 Claire Folland 07/May/15 11:18 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		4d 21h 37m 1 Adrienne Barwell (Inactive) 12/May/15 8:55 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		1s 1 Adrienne Barwell (Inactive) 12/May/15 8:55 AM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		30d 3h 19m 1 Karen Watson (Inactive) 11/Jun/15 12:15 PM
          Resolved Resolved Complete Complete
          		5d 3h 56m 1 Karen Watson (Inactive) 16/Jun/15 4:12 PM
          Complete Complete Complete Complete
          		4s 1 Karen Watson (Inactive) 16/Jun/15 4:12 PM
          Complete Complete Reopened Reopened
          		3839d 15h 52m 1 20/Dec/25 7:05 AM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		35s 2 20/Dec/25 7:05 AM

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              Dates

              • Due:
                Created:
                Updated:
                Parts in:
                Parts ordered:
                Work Scheduled: