Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Westhayes Farm Caravan Park
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Park_Code:WEST02
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Park_Postcode:DT7 3RD
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Park_Email:info@westhayescaravanpark.co.uk
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Park_Phone:01297 23456
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Model:Moselle Lodge
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Stock_Number:30423
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Serial:017710h
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Size:40x13
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Status Colour:
Awaiting Quote
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Postcode | DT7 3RD | |
| Park_Phone | 01297 23456 | |
| Park_Code | WEST02 | |
| Park_City | Near Lyme Regis | |
| Park_Address | Rousdon |
| Attachment | Keith 17.03.15 002.JPG [ 85915 ] | |
| Attachment | Keith 17.03.15 003.JPG [ 85916 ] |
Hide
Karen Watson (Inactive)
added a comment -
Permalink
Fault reported.
Show
Karen Watson (Inactive)
added a comment - Fault reported.
Fault submitted to Swift
Show
Karen Watson (Inactive)
added a comment - Fault submitted to Swift
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Swift rejected this fault. Email sent to Rea, querying reason for rejection as none given.
Show
Karen Watson (Inactive)
added a comment - Swift rejected this fault. Email sent to Rea, querying reason for rejection as none given.
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-7816 | GW-828 |
| Workflow | Manufacturers ver 2.2 [ 159747 ] | Pre-Owned Ver 2.5 [ 161260 ] |
| Category | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 0 |
Rejected as not reported within correct time scales! As per Ade changed to GW.
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Karen Watson (Inactive)
added a comment - Rejected as not reported within correct time scales! As per Ade changed to GW.
| Attachment | Rea's reply.jpg [ 88208 ] |
| Attachment | Query to Rea for part no..jpg [ 88210 ] |
Email to Rea requesting part number.
Show
Karen Watson (Inactive)
added a comment - Email to Rea requesting part number.
| Serial | 17710h | 017710h |
Email received from Rea that she will try to find part number but we may need to submit a parts enquiry. In the meantime, email sent back to her asking that she reconsider this claim as our engineers are of the opinion that whilst it was not in this condition on initial inspection, it can have only been caused by over tightening. Therefore we ask that you please reconsider this claim?
Show
Karen Watson (Inactive)
added a comment - Email received from Rea that she will try to find part number but we may need to submit a parts enquiry. In the meantime, email sent back to her asking that she reconsider this claim as our engineers are of the opinion that whilst it was not in this condition on initial inspection, it can have only been caused by over tightening. Therefore we ask that you please reconsider this claim?
| Attachment | Email from and reply to Rea.jpg [ 88787 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
| Attachment | Email from Rea 24.04.15.jpg [ 90131 ] |
Email from Rea saying she is "happy to supply the part free of charge but I am unable to overturn the rejection." Called Rea and left message with Paul asking is she will send the part directly to me or if I need to order via Connect?
Show
Karen Watson (Inactive)
added a comment - - edited Email from Rea saying she is "happy to supply the part free of charge but I am unable to overturn the rejection." Called Rea and left message with Paul asking is she will send the part directly to me or if I need to order via Connect?
Spoke to Rea and she will arrange for part to be sent to me.
Show
Karen Watson (Inactive)
added a comment - Spoke to Rea and she will arrange for part to be sent to me.
Connect confirms part ordered and delivery due w/c 25.05.15
Show
Karen Watson (Inactive)
added a comment - Connect confirms part ordered and delivery due w/c 25.05.15
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Part has come in on d/n 95016, part no 9827164 will pass delivery note to karen
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Lorraine Pryor (Inactive)
added a comment - Part has come in on d/n 95016, part no 9827164 will pass delivery note to karen
Spoken to Carol @ Westhayes she is happy for me to send a Window retainer/ catch down for the park to fit and I have said if they have any problems with this then I will send one of our engineers down to rectify
Show
Ellie W (Inactive)
added a comment - Spoken to Carol @ Westhayes she is happy for me to send a Window retainer/ catch down for the park to fit and I have said if they have any problems with this then I will send one of our engineers down to rectify
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11m 6s | 1 | Karen Watson (Inactive) | 23/Mar/15 5:02 PM | |||||
|
18d 21h 49m | 1 | Karen Watson (Inactive) | 11/Apr/15 3:51 PM | |||||
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3s | 1 | Karen Watson (Inactive) | 11/Apr/15 3:51 PM | |||||
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65d 20h 4m | 1 | temp | 16/Jun/15 11:56 AM | |||||
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92d 3h 11m | 1 | Adrienne Barwell (Inactive) | 16/Sep/15 3:08 PM | |||||
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3747d 19h 1m | 2 | 20/Dec/25 9:09 AM | ||||||
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1 | 20/Dec/25 9:09 AM | |||||||
|
7s | 1 | 20/Dec/25 9:10 AM |
