Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Treworgans Holiday Park
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Park_Code:TREW03
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Park_Postcode:TR8 5HH
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Park_Email:mike@treworgansholidaypark.co.uk
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Park_Phone:01637 830200
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Plot:8
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ID Number:W0002442 099501
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Order No:AS9329/5041
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Model:Ashcroft
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Stock_Number:31068
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Serial:1770001
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Size:38x12
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Status Colour:
Awaiting Quote
Description
Wires seem to have been crossed somewhere here and this was not submitted even though the photographs were put on the issue somewhere else, a different part of the kitchen unit was repaired.
1. |
Check Parts |  |
Complete | Claire Folland | |
2. |
Update Customer | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Postcode | TR8 5HH | |
| Park_Phone | 01637 830200 | |
| Park_Code | TREW03 | |
| Park_Address2 | Cubert | |
| Park_City | Newquay | |
| Park_Address | Treworgans |
| Attachment | van 8.jpg [ 86518 ] | |
| Attachment | van8 2.jpg [ 86519 ] |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Submitted into ABI, have also replied to Sarah's email to ask that this is put through urgently as wires seem to have been crossed on this issue slightly
Show
Ellie W (Inactive)
added a comment - Submitted into ABI, have also replied to Sarah's email to ask that this is put through urgently as wires seem to have been crossed on this issue slightly
| Attachment | 27.3.15.jpg [ 86520 ] |
| Attachment | 27.3.15.jpg [ 86521 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Emailed Mike @ Treworgans to let him know this has now been submitted and I will keep him updated as to the progress of the claim.
Show
Ellie W (Inactive)
added a comment - Emailed Mike @ Treworgans to let him know this has now been submitted and I will keep him updated as to the progress of the claim.
ABI have rejected this as it was not picked up on PDI and the van was despatched in October
Show
Ellie W (Inactive)
added a comment - ABI have rejected this as it was not picked up on PDI and the van was despatched in October
| Attachment | W0002442.pdf [ 87122 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| ID Number | W0002442 |
Sent an email with a photo attached to Dan @ ABI to ask for a quote for a replacement corner piece to the kitchen unit
Show
Ellie W (Inactive)
added a comment - Sent an email with a photo attached to Dan @ ABI to ask for a quote for a replacement corner piece to the kitchen unit
Quote Received for replacement corner to the kitchen unit. - Spoken to Adrienne - I have issued a worksheet for one of our engineers to try and touch this in.
Show
Ellie W (Inactive)
added a comment - Quote Received for replacement corner to the kitchen unit. - Spoken to Adrienne - I have issued a worksheet for one of our engineers to try and touch this in.
| Attachment | Quote S 1770001.pdf [ 88038 ] |
Issued Worksheet with photograph of damage
Show
Ellie W (Inactive)
added a comment - Issued Worksheet with photograph of damage
Sent an Email to Mike@ Treworgans - updated him
Show
Ellie W (Inactive)
added a comment - Sent an Email to Mike@ Treworgans - updated him
work scheduled 23.0415
Show
Adrienne Barwell (Inactive)
added a comment - work scheduled 23.0415
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
steve has attended but he is unable to touch this in, new part required,emailed Dan
Show
Claire Folland
added a comment - steve has attended but he is unable to touch this in, new part required,emailed Dan
| Attachment | CCF13052015_00001.jpg [ 90692 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
waiting to hear back from Dan
Show
Claire Folland
added a comment - waiting to hear back from Dan
| Attachment | screenshot-1.jpg [ 92036 ] |
| Order No | AS9329/5041 |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
ordered end panel with Dan
Show
Claire Folland
added a comment - ordered end panel with Dan
| Attachment | screenshot-2.jpg [ 92700 ] |
| ID Number | W0002442 | W0002442 099501 |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
part on order an charged to stock no
Show
Lorraine Pryor (Inactive)
added a comment - part on order an charged to stock no
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
this is still on order with ABI, Dan has advised a lot has arrived to the warehouse but the person who books it all in is on holiday for 2 weeks, he is going down to the warehouse today to see if he can locate which parcels are ours
Show
Claire Folland
added a comment - this is still on order with ABI, Dan has advised a lot has arrived to the warehouse but the person who books it all in is on holiday for 2 weeks, he is going down to the warehouse today to see if he can locate which parcels are ours
Part not in stock yet
Show
Claire Folland
added a comment - Part not in stock yet
Dan has advised there are a number of items in stock in the warehouse, these will be sent out next week
Show
Claire Folland
added a comment - Dan has advised there are a number of items in stock in the warehouse, these will be sent out next week
On my work sheet for the carpet trim on this van Steve had put a note on saying that they was expecting the kitchen unit end to be done, I can see tat Claire is waiting on part to come in.
Called park to speak to mike he was out moaning the lawn so I have left a message to explain that part is still on order.
Called park to speak to mike he was out moaning the lawn so I have left a message to explain that part is still on order.
Show
Lorraine Pryor (Inactive)
added a comment - On my work sheet for the carpet trim on this van Steve had put a note on saying that they was expecting the kitchen unit end to be done, I can see tat Claire is waiting on part to come in.
Called park to speak to mike he was out moaning the lawn so I have left a message to explain that part is still on order.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
replacement part in stock, issued worksheet
Show
Claire Folland
added a comment - replacement part in stock, issued worksheet
waiting for this to be scheduled in
Show
Claire Folland
added a comment - waiting for this to be scheduled in
Not been scheduled in this week
Show
Claire Folland
added a comment - Not been scheduled in this week
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 12/Aug/15 |
Called park, advised engineer (Keith) scheduled to attend Wed. or Thursday next week - lady confirmed this is OK.
Show
Karen Watson (Inactive)
added a comment - Called park, advised engineer (Keith) scheduled to attend Wed. or Thursday next week - lady confirmed this is OK.
Worksheet returned from Keith - the rounded end quadrant is needed for this and it is just the end panel which has been sent to us - I will send Dan the pictures of this and ask for a quote for the rounded corner part rather than the standard end panel.
Show
Ellie W (Inactive)
added a comment - Worksheet returned from Keith - the rounded end quadrant is needed for this and it is just the end panel which has been sent to us - I will send Dan the pictures of this and ask for a quote for the rounded corner part rather than the standard end panel.
Emaield Dan @ ABI to ask for a price for the rouned corner part of this - sent him a picture of the damaged unit so he is able to send us the correct part
Show
Ellie W (Inactive)
added a comment - Emaield Dan @ ABI to ask for a price for the rouned corner part of this - sent him a picture of the damaged unit so he is able to send us the correct part
| Attachment | 19.8.15.jpg [ 99677 ] |
Ordered the correct part for the edge of this - AS9521/5035
Show
Ellie W (Inactive)
added a comment - Ordered the correct part for the edge of this - AS9521/5035
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Order confirmation attached
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Ellie W (Inactive)
added a comment - Order confirmation attached
| Attachment | 25.8.15.jpg [ 99897 ] |
Received invoice from ABI - adjusted stock on Sage
Charged to stock number
Charged to stock number
Show
Ellie W (Inactive)
added a comment - Received invoice from ABI - adjusted stock on Sage
Charged to stock number
Ellie has ordered the correct part
Show
Claire Folland
added a comment - Ellie has ordered the correct part
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
Part now in stock, has not been checked yet
Show
Claire Folland
added a comment - Part now in stock, has not been checked yet
part has been checked,this looks correct, issued worksheet
Show
Claire Folland
added a comment - part has been checked,this looks correct, issued worksheet
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
not in the area this week
Show
Claire Folland
added a comment - not in the area this week
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 12/Aug/15 | 22/Sep/15 |
scheduled
Show
Adrienne Barwell (Inactive)
added a comment - scheduled
| Plot | .. | 8 |
Steve attended van but could not complete as says owners present and would have to "wreck unit and did not think good to do in front of owners of van". He adjusted the french doors while he was there and has left it with the site owners to find out when the owners will not be there. Worksheet returned with new worksheet to pending folder.
Steve also reported that the owners believe a shelf is missing from their oven. He reported there was a grill pan and shelf in the grill but not shelf in the oven. I believe the cooker does only come with one shelf, which is shared between the grill and oven but have passed to Claire to double check and deal.
Steve also reported that the owners believe a shelf is missing from their oven. He reported there was a grill pan and shelf in the grill but not shelf in the oven. I believe the cooker does only come with one shelf, which is shared between the grill and oven but have passed to Claire to double check and deal.
Show
Karen Watson (Inactive)
added a comment - - edited Steve attended van but could not complete as says owners present and would have to "wreck unit and did not think good to do in front of owners of van". He adjusted the french doors while he was there and has left it with the site owners to find out when the owners will not be there. Worksheet returned with new worksheet to pending folder.
Steve also reported that the owners believe a shelf is missing from their oven. He reported there was a grill pan and shelf in the grill but not shelf in the oven. I believe the cooker does only come with one shelf, which is shared between the grill and oven but have passed to Claire to double check and deal.
| Attachment | New worksheet issued.jpg [ 101779 ] |
| Attachment | GW-829.jpg [ 101780 ] |
Mike from park called to say owners of van will not be in residence all next week (w/c 28.09) so next week would be a good time to complete this job - jobsheet noted and on board for Ade to schedule in.
Show
Karen Watson (Inactive)
added a comment - Mike from park called to say owners of van will not be in residence all next week (w/c 28.09) so next week would be a good time to complete this job - jobsheet noted and on board for Ade to schedule in.
| Times Scheduled | 3 | 4 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 22/Sep/15 | 30/Sep/15 |
| Plot |
Re-scheduled for Steve and Matt
Show
Adrienne Barwell (Inactive)
added a comment - Re-scheduled for Steve and Matt
| Attachment | CCF08102015_00000.jpg [ 103002 ] |
complete by steve and Mattv 30-9-15
Show
Claire Folland
added a comment - complete by steve and Mattv 30-9-15
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
8m 27s | 1 | temp | 27/Mar/15 9:26 AM | |||||
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5d 4h 13m | 1 | temp | 01/Apr/15 2:39 PM | |||||
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3s | 1 | temp | 01/Apr/15 2:39 PM | |||||
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16d 29m | 1 | Adrienne Barwell (Inactive) | 17/Apr/15 3:09 PM | |||||
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4s | 3 | Claire Folland | 24/Aug/15 4:24 PM | |||||
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8s | 3 | Claire Folland | 24/Aug/15 4:24 PM | |||||
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3s | 3 | Claire Folland | 24/Aug/15 4:24 PM | |||||
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5d 21h 24m | 3 | Claire Folland | 24/Aug/15 4:24 PM | |||||
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64d 19h 52m | 3 | Claire Folland | 08/Sep/15 11:06 AM | |||||
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1d 3h 35m | 3 | Claire Folland | 09/Sep/15 2:42 PM | |||||
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25d 22h 58m | 3 | Adrienne Barwell (Inactive) | 18/Sep/15 3:42 PM | |||||
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6d 23h 3m | 1 | Adrienne Barwell (Inactive) | 25/Sep/15 2:45 PM | |||||
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63d 23h 6m | 3 | Claire Folland | 08/Oct/15 11:02 AM | |||||
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3s | 1 | Claire Folland | 08/Oct/15 11:02 AM | |||||
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3725d 21h 3m | 1 | 20/Dec/25 7:06 AM | ||||||
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5d 1h 50m | 4 | 20/Dec/25 7:06 AM |
